Agile Delivery Manager for 2 teams, responsible for their effective ways of working. I implemented their ceremonies, Jira backlogs/boards, delivery metrics, capacity planning and team cohesion. Agile Delivery Manager of the team heading up the data migration project across 8 teams to make all data on the site be pulled from the same identifier. Agreed a phased iterative approach across multiple teams by facilitating the delivery and product weekly check-insLed a multi discipline UX team to research, design and deliver new features to consumers. I got the team to focus on the most important deliverables to get the new features out in an iterative way. Facilitating quarterly planning with my 2 teams, responsible to look at what the most important priorities of the next quarter are and provide data on previous quarters to be able to discuss capacity and what the team can commit to.Presented my team's progress in domain Scrum of Scrums highlighting biggest risks, team dependencies and how the team are tracking to their delivery plan. Led my teams and domain stakeholder level retrospectives to produce actionable outcomes that can be managed and tracked to keep continuous improvement for the teams. Joining new teams fully remote. How to bring them together as a team and create cohesion? I created a team online space and got each to create a personal map about themselves and their preferred ways of working and learning. Heading up the Agile Principle Retro process across the delivery community to pull together all product teams feedback on 12 agile areas. This identifies key themes across domains or all of the product teams and create actions to improve these key themes. Facilitator of the domain level showcase/show & tell where the Product teams share progress to stakeholders on where they were on the committed deliverables of the quarter.

Scrum Master for 4 product teams that made up the customer journey of the digital platform on virginatlantic.com. from looking at flight options, buying flights to the loyalty scheme that is offered to all customers. Key Achievements Embedded Scrum Master for 4 teams, responsible for their effective ways of working. I implemented their Scrum ways of working including - ceremonies, Jira backlogs/boards, delivery metrics, capacity planningTrained and Coached the Virgin Commercial management team in Agile practices. Planning teams to ensure correct recourse is available to complete sprint goal. Full visibility of impediments that could block teams and set out plans to remove these.Worked with Product Owners to create digital product roadmaps for each team.Successfully moved all content for agile teams from Jira to Azure Dev ops.Trained and rolled out Azure across the Product teams and management of Digital.Created and rolled out a new structure for working across the team.Helped the Customer Team start up their Agile product teams and online boards.Worked with the transformation team to train and run Quarterly PI planning sessions across Virgin AtlanticTraveled to Atlanta regularly to work with Delta Agile Coaching teamFacilitated Scrum of Scrums meeting between all departments of Virgin to better align to shared deliverables.

Human Focus International is a web-based Health & Safety compliance support company specialising in e-Learning training, Records Management, Online checklist/audits and contractor management.www.humanfocus.co.uk www.humanfocus.org.uk• Organiser of UX team that designs new and improves current functionality of web-based applications.• Organise and run sprint meetings with Product, development and testing teams.• Manage sprints via Jira to ensure projects meet defined deadline and budget.• Maintain Jira boards to ensure all displayed items are up to date and accessible for management.• Train and maintain understanding of Agile roles and responsibilities within each team.• Organising and planning teams to ensure correct recourse is available to complete sprint tasks• Analysing data for all functionality and content and provide reports on future developments• Manage Content and Development teams to ensure courses/functions meet defined standard.• Plan out and implement the changes while sticking to strict deadlines and budgets.• Find new adventurous ways to improve the functionality and content.• Member of analyst team that designs new and improves current functionality of web-based applications.• Manage production process of new content to clients so that it meets defined deadline and standard.• Manage the development creation and testing of improving current features and fixing system issues.

Human Focus International is a web-based Health & Safety compliance support company specialising in e-Learning training, Records Management, Online checklist/audits and contractor management.www.humanfocus.co.uk www.humanfocus.org.uk• Managing accounts – supporting and assisting with set up and roll out of Health & Safety training.• Investigate reported bugs and clarify the nature of system non-conformances.• Write software briefs to fix identified bugs.• Write software briefs for system improvements and new developments• Assist in the documentation and ongoing improvement of the company’s systems.• Produce training videos and system documentation for internal training.• Maintain consistently high level of customer recruitment and retention rates.• Run face-to-face training meetings.

Connections offer the tailor-made option for Titan Travel holidays, with a wide choice of flexibility on all services for you to make up your perfect holiday. • Taking telephone calls from clients and travel agents regarding any after-sale queries • Communicating with clients over the phone, and by email.• Dealing with changes to air and land segments• Call clients and travel agents on awaiting payments, schedule changes, and UK transfer changes• Producing and validating clients final itinerary• Informing customers of any schedule changes and re-issuing Itineraries• Good eye for detail and accurate keyboard skills• Work as part of a team as well as on your own initiative