Stuart Sage Email & Phone Number

Liverpool, England, United Kingdom

England, United Kingdom

Speke, England, United Kingdom

999 Emergency Call Handling

North West

Customer Engagement Manager - Highways England Contract

The Matchworks, Liverpool

Customer Service Manager

Warrington, United Kingdom

Manchester, United Kingdom

Manchester, United Kingdom

• Responsible for establishment and management of North West regional customer care team, servicing business customer accounts held at Manchester, Warrington, Bangor, Preston and Wigan depots.
• Management of up to 20 customer care staff, ensuring company standard SLA’s are met with regards to contact centre performance. Responsible for ensuring customer care team provide proactive customer care to all City.
• Duty of care to business customers including regular visits to customers and liaison with sales teams to boost spend with the business.
• Responsible for driving cost effective performance of team whilst ensuring no loss of care or response to customer issues.

Working on behalf of HBOS on PPI complaints management.

Managed team of multi-skilled tech support agents working in 3rd line/jeopardy capacity dealing with broadband/line issuesReduced the technical repeat caller rate from a maximum 18 calls to 10 calls for no increase in cost, but saving circa £0.5m paCreated a new team that was the customer back stop for any technical issue. This was the key part of a new.

Responsible for managing a team of 20 Customer Service Advisors working on behalf of Vodafone.In order to ensure the client's SLA was met, the effective use of time management skills was paramount in order to manage the team to the highest possible standards.Day to day responsibilities include staff management, handling escalated calls, contract adherence.

I was responsible for a team of rapid data capture personnel. Working as part of a public/private partnership on behalf of the Inland RevenueI was required to manage output-forecasting meetings on a daily basis in order to maintain effective staffing and levels of output. Ensured that the team meets targets set by the business, working extra hours and.

I was responsible for a team of rapid data capture personnel. Working as part of a public/private partnership on behalf of the Inland RevenueI was required to manage output-forecasting meetings on a daily basis in order to maintain effective staffing and levels of output. Ensured that the team meets targets set by the business, working extra hours and.

Responsible for a team of telephone based customer services executives dealing with issues relating to insurance policies, complaint handling was a major responsibility of the role. I was a member of the recruitment team for Customer Services liaising with outside agencies and interviewing potential members of staff. Responsibilities included ensuring that.

Responsible for a team of telephone based customer services executives dealing with issues relating to insurance policies, complaint handling was a major responsibility of the role. I was a member of the recruitment team for Customer Services liaising with outside agencies and interviewing potential members of staff. Responsibilities included ensuring that.

Automobile Association, CheadleResponsible for managing team of Emergency Breakdown response advisors - ensuring that highest possible levels of service were given to AA members. Ensured that team met all KPI's set by the business to ensure that the AA maintained its business reputation for speedy response times.I was also responsible for managing a new.

Responsible for managing team of multi-skilled Emergency Breakdown response advisors able to deal with a range of calls - from providing assistance to members who had breakdowns to information on European motoring to insurance quotes for members and the general public.

I was part of a team that set up a new customer contact centre for Nat West in Merseyside. My role included customer relations, account enquiries, sales etc. This was a short-term role following a move from London to Merseyside.

I was part of a team that set up a new customer contact centre for Nat West in Merseyside. My role included customer relations, account enquiries, sales etc. This was a short-term role following a move from London to Merseyside.

During my time in the Foreign Office, I worked in a variety of departments ranging from facilities management to chemical & biological warfare to educational liaison. I was posted to Islamabad, Pakistan for 1 year as 3rd Secretary Press & Information, where my responsibilities included liaison with Pakistani government departments & major aid organizations.

During my time in the Foreign Office, I worked in a variety of departments ranging from facilities management to chemical & biological warfare to educational liaison. I was posted to Islamabad, Pakistan for 1 year as 3rd Secretary Press & Information, where my responsibilities included liaison with Pakistani government departments & major aid organizations.

Ba Hons, Medieval & Modern History

BA Hons Medieval & Modern History

Education record

Ba (Hons), Medieval & Modern History

Education record

Education record

Ba (Hons), Medieval & Modern History

Certificate, Business Administration And Management, General