Stuart Schofield Email & Phone Number

Houston, Texas, United States

Assume new roles and responsibilities supporting the Digital Technology and Revenue Management teams during a period of significant industry disruption and transformation. Collaborate with internal and external stakeholders to drive innovation, quality, and efficiency in the United and partner airline flight shopping experience across all distribution platforms: GDS, united.com, mobile, and call centers. Champion the design, validation, and full integration of partner airline inventory feeds into the new United Availability Manager product, powered by Google. Create reporting metrics and lead triage efforts with Google and partner airlines to ensure high quality inventory data feeds for customers. Prepare comprehensive project plans to test and implement new inventory exchange agreements and associated functionalities with global airline partners. Maintain and/or enhance existing inventory exchange agreements with 34 codeshare partners and 148 interline partners.

Chicago, Il

Provided leadership and expertise in developing corporate positions on multiple subject matters, including in the areas of strategic alliances, competition policy, international trade, immigration, operations, safety, security, environmental programs, and taxation. Developed, communicated, and advocated for these policies, objectives, and programs with both internal and external stakeholders. Led monthly enterprise-wide stakeholder sessions to identify and discuss regulatory and policy-related risks and opportunities. Created and maintained a set of procedures to guide the Regulatory and Policy team in business continuity events.

Chicago, Il

Led a team responsible for the operational and technical framework of 31 code share agreements and 144 interline ticketing and baggage agreements. Leveraged a cross-functional knowledge of revenue generation, operations, and information technology to drive alliance network efficiency. Developed and presented key alliance performance metrics for senior management, including passenger connections, operational performance, check-in reliability, and customer complaints. Identified and funded technology initiatives to enhance alliance-related business processes and to improve the customer experience. Utilized project management and communication skills to establish and direct internal and external working group efforts to ensure the operational integrity of alliance partnerships.

Houston, Texas Area

Led a team responsible for the operational and technical framework of 42 code share and regional agreements. Sponsored technology initiatives to enhance alliance-related business processes and to improve the customer experience, including cascading code share inventory, code share customer communications, PNR Servicing, and marketing carrier customer check-in (cumulative project value in excess of $10MM).

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

Bachelor Of Science (Bs), Applied Mathematics

Master Of Business Administration - Mba, Management, General