I am a driven and results-focused software development professional with diverse knowledge and skills across project management, team development, and dedicated product support within a variety of industries including financial services, emergency services, defence, and smart card production. My key capabilities include system design and implementation, release management, and provision of professional support to operational teams. Advanced outcomes are achieved through my engagement of high-level technical and project management experience and seamless cross-functional collaboration. Successful stakeholder liaison is conducted through my implementation of advanced problem-solving and interpersonal attributes, employing profound understanding to supply individualised solutions.I undertake product management while supporting the overarching product vision, and while handling the development budget and managing timelines for integration with cross-functional teams. Employing technical experience, I have worked with the agile development team and collaborated with the DevOps teams in the management of customer and internal cloud-based environments. I have provided solutions to complex customer problems and made suggestions to the product development team regarding product enhancements for incorporation into releases. Been the first point of contact for issues from system and release pen tests, I have collaborated with the security teams to create and implement solutions. I've led the advancements to Infinity Microservice Architecture, assimilating Journey Manager Functionality into Infinity for additional support for origination journeys, and utilised Journey Manager to guide solution architects and assist in the product placement of customer solutions. I developed a licencing reporting framework by utilising NodeJS, Python, AWS Lambda, AWS Redshift, and Chronium Puppeteer. I planned and scheduled product enhancements to improve product quality, operational stability and planned and tested managed REST APIs to reduce risks for customers upgrading their systems, and because I developed a Journey Manager Java web portal to remove the dependency on an obsolete UI framework.