Stuart Shepherd Email & Phone Number

Chesterfield, Mo, Us

Mclean, Va, Us

Application Packager• Application Packaging mainly using Powershell scripting, Admin studios and other tools• Third Party patching through SCCM• Monthly Windows Patching through SCCM• Researching and resolving security vulnerabilities identified by Information security• Data analysis of security vulnerabilities from Qualys• Monthly reporting of software creation and deployments

Ch-1009 Pully/Lausanne, Switzerland, Ch

• Packaging Third Party Applications and patches and in house built applications. Using MSI technologies, AdminStudio, PowerShell and other scripting• Global deployments to 30000+ computers using SCCM with standard change management• SCCM client health analysis and remediation• Vulnerability management with SCCM, Qualys and other tools• Monthly patching process improvement• Third Line escalations

Plano, Texas, Us

• Developing OSD deployment with MDT and SCCM• Planning and implementing Windows 10 migration• Hardware and vendor evaluation• Software packaging and deployment via SCCM and custom scripting • SCCM reporting• GPO creation and troubleshooting• Thin Client management with HP Device manager• Training for L1 and L2 team members

Dallas, Tx, Us

Responsible for designing and implementing endpoint device management systems in areas of, imaging, patch deployment, application deployment, anti-virus, Group Policies.Focus on SCCM 2012, HPDM, GPO, MS and 3rd party patching• Responsible for all 3rd party patching using Shavlik and SCCM 2012• Responsible for Endpoint GPO design, creation and monitoring with compliance baselines• Technical design and technical lead for team members and represents Endpoints team in meetings and project management as requested.• Documenting technical incidents, test results, configuration methods and solutions in• Develop and review documentation including installation instructions, configuration guides system diagrams and impact analysis documents as required.• Analyse information to determine, recommend, and plan role out, including type of computers and peripheral equipment modifications. Analyse user’s needs and recommends appropriate hardware.• Participate in company-wide IS projects as they relate to endpoints’ area of responsibilities.• Develop end user device (including desktops, laptops, thin clients, devices) images using Windows 7, 10, Embedded and IoT• Analyses, develops, and documents technical solutions using supportable methodologies that adhere to departmental standards and conventions• Creates and reviews documentation of technical processes related to applications or projects impacting support teams and users.• Researches, recommends and evaluates new hardware and supported peripherals to ensure they meet specifications and company requirements

Dallas, Tx, Us

• MS Server patching• Vulnerability remediation and server hardening

New York, Ny, Us

Working as part of the Desktop Engineering team, managing 60,000+ computers worldwide and advising local support in other countries. My personal responsibilities include • Creation, testing and implementation of all desktop related Group Policies globally. (Extensive use of GMPC, ADUC, ADSI Edit, WMI) • Re-packaging applications and fixes using Flexera Admin Studio, Wise Package Studio, Wise Script and Microsoft App-V• Creation of OSD images using SCCM/MDT 2013• Working with Security team to define all desktop related security settings as a subject matter expert (All Windows Desktop OS, Office, Internet Explorer, Mozilla Firefox etc.)• Key technical resource for Global rollouts such as Internet Explorer 11, Mozilla Firefox and Microsoft EMET including Packaging, Deployment and remediation of issues with configurations.• Deployment of packages and applications via SCCM 2012/2007• Creating Task sequences for Software and OS rollout• Resolving 3rd line escalations from the service desk• Documenting procedures, instructions and remediation for use by the Service desk for all applications deployed created and GPO settings

Abingdon, Oxon, Gb

Technical Account ManagerSLC managed service team• Representing RM through weekly Account Management meeting with Key Customers• Resolving Technical issues on site• 3rd line escalations from helpdesk on areas:o Windows Server 2003/2008 /2012o DCHP, DNS, Active Directoryo Exchange 2010, o Windows XP/7/8, o CommVault, o Wise Repackagingo Citrix, o Cisco & HP Switches, Juniper WLAN• Day to day SLA management and reporting• Planning and managing large hardware installations and deployments with teams of 10-15 people• Strategic software roll-outs – Autodesk ,Plugins, WSUS• Package build escalations from offshore msi team• Promoting new products through Monthly presentations2006-2008 Package Build Engineer• Responsible for creating MSI’s using WISE Package Studio• Creating deployments via vendor product, Install Shield, Batch installers• Using AD, GPO and in house tools to manage software deployment2004-2006 Customer Support Engineer• 1st/2nd Line Telephone Support• On site Customer support when required