Stuart Simpson Email & Phone Number

Melbourne, VIC, AU

Melbourne, VIC, AU

Melbourne, VIC, AU

• Vocus (previously Nextgen Group) is a leading supplier of Network Connectivity and Data Centre facilities to Australian businesses, government agencies and telecommunications service providers.Mentor team of Fibre.
• Design of customer MPLS and Transmission services on Nextgen and 3rd Party fibre networks
• Work load allocation
• Expedited service request management
• Performance management and reportingLead Team Project Delivery Managers
• Monitor and manage Milestones of major projects in relation to the delivery of customer services

Melbourne, Victoria, AU

• Mentor team of Service Delivery Managers managing the delivery of complex service requests. Manage complex and high value projects.Ensure completion of complex projects within Customer Committed time lines within.
• Reporting on delivery performance including On Time and On Budget performance.
• Manage the Service Delivery relationship for specific/strategic customers to ensure all delivery SLA’s are achieved.Key achievements and experience
• Manage delivery of national rollout to Federal Security & Law Enforcement agencies.
• Development of DOA process for 3rd Party Network ProvidersResult – Clear process and SLA with 3rd Party providers for services that are deemed Dead on Arrival. In excess of 90% issues resolved within 1hr whilst Nextgen.

New York, NY, US

Manage all Field Service Delivery activities of merged operations of Verifone and Hypercom AustraliaTake responsibility and ensure all SLA’s are met within agreed time frames.Manage network of contracted Service Agents nationallyDrive improvement in Service DeliveryProvide reporting to major stakeholders (Banks and Major Financial Institutions)Take.

New York, NY, US

• Key duties involved the management of field services, logistics, stock management and repair of EFT equipment for major banks, financial institutions and oil companies.Key achievements and experience:
• Conducted a compliance project for the handling of EFTPOS terminals and loading of security keys. Developed an in-depth understanding of the Australian Payments Clearing Association standards and proposed a set of.
• Led the redesign of the Victorian Logistics Centre to clear backlogs and streamline workflow. Reviewed existing processes, workflow and work allocation. In conjunction with key stakeholders redesigned current processes.
• Managed the merger of operational functions of the Brisbane warehouse into the Melbourne warehouse. Reconciled the Brisbane assets and updated the asset register. Outsourced field service activities in Brisbane and.

 Provide effective management of daily Customer Service Centre Operations. Contribute to the improvement of underlying processes and relationships between the Centre, Client and other business groups. Ensure that customer needs are met and improve the business environment through the implementation of processes and act as the escalation point for key.

 Provide effective management of daily Customer Service Centre Operations. Responsible for verifying and inputting contractor invoices. Act as central contact/escalation point for operational issues Introduction and management of Central Heater Changeover program. Development of targets and accountabilities for Call Centre and staff.

Sydney, NSW, AU

Sept. 1999 – July 2000: Business AnalystProvide effective management of all aspects of operational support to the channel as per Channel Plan.Responsible for the delivery of the infrastructure on a local and national level to produce on-line performance reporting.Deliver timely outputs across all planning and reporting functions.Liaise with the National.

Education record

Education record