Stuart Spain work email
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Stuart Spain personal email
As a highly experienced service delivery leader, I have operated in a leadership role as part of ITIL-based managed services organisations, with success in strategic business planning, setting targets and objectives, directing new programmes and initiatives, while taking ownership of key client relationships and account management. I am an advocate for continuous service improvement and seek to reactively and proactively resolve any complex issues affecting business continuity, by enhancing existing processes as well as strengthening IT architecture and infrastructure to enable businesses to navigate through emerging challenges. I have been recognised for motivational leadership of teams to deliver cutting-edge digital solution, which combine cloud technology and agile delivery methods, to produce best of breed services and products. I also champion best practice and ongoing team improvement through career development opportunities, while creating service availability frameworks and embedding service level indicators for performance monitoring.During my career, I have successfully deployed new service desk capability, delivered key projects for clients, introduced change controls and bolstered IT estates, as well as attaining the relevant accreditations and licenses to meet compliance. Furthermore, I have built and developed technical engineering departments from scratch, putting in place ITIL principles and best practices, underpinned by maximising Prince2 methodology for lifecycle project management.In academia, I am educated to bachelor's degree level in business information systems and hold a HND in business information technology, Prince2 accreditation and ITIL v3 qualification. I am dedicated to continued professional development and welcome any further training to increase my leadership and management skillset.Via the LinkedIn site, I would like to extend my network of connections to share articles and industry insights with similar director-level service delivery professionals, to keep up to date with any trends or emerging technologies.
Smiths (Gloucester) Ltd
View- Website:
- smiths-gloucester.co.uk
- Employees:
- 132
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Director Of ItSmiths (Gloucester) LtdGloucester, Gb
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Head Of Technology And Service DeliveryCamworth Oct 2022 - PresentUnited Kingdom -
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Head Of It ServicesStroud District Council Apr 2014 - Dec 2016Stroud, England, United KingdomIn a programme leadership role, I drove various aspects of IT change to embed a digital-first approach without compromising service delivery. I supervised 15 staff in the infrastructure and development function and took ownership of technical decision making. I defined and executed a three-year ICT strategy to enable the council to transform applications and infrastructure by embracing emerging technologies. I championed continuous improvement in service delivery through service measurement against set KPIs. My key contributions included:• Modernised existing IT infrastructure and applications by upgrading to virtual environments.• Attained PSN Code of Connection (COCO) compliance using minimum data standards.• Created ITIL best practices which reduced costs, improved service and satisfaction levels.• Set-up a self-service solution by selecting the most cost effective third party applications. -
Contract Service DeliverySignal It Solutions Jan 2013 - Apr 2014Portishead, England, United KingdomContract role
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Operations DirectorRockpool Digital Oct 2011 - Dec 2012I shaped and drove the IT strategy for the agency to optimise operations, improve efficiency and meet business objectives, putting KPI metrics in place and a best practice culture. I established a HR function with key policies and processes, job accountabilities and a core competency framework to maximise internal capabilities. My key contributions included:• Delivered a bottom-up rebuild of service desk and returned to an in-house function.• Created industry guidelines and received mention in Sunday Times best small companies.• Increased revenue with the Board of Directors by executing a robust growth strategy. -
Service Delivery ManagerRockpool Digital Oct 2010 - Oct 2011I was recruited to improve company-wide client service delivery using an optimised model and strategy for effectiveness and efficiency. I interacted with key customer stakeholders to directly resolve technical issues and guide projects designed to strengthen IT infrastructure as a dedicated sponsor, including new hosting solutions and cost models for customers. My key contributions included:• Influenced decision makers to adopt virtual platforms and cloud tech to increase capacity.• Positioned the business for immediate and ongoing growth through strategy redesign.
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Customer Networks Solutions ManagerStar Technology Group / Messagelabs Group Oct 1998 - Oct 2010Gloucester, England, United KingdomMy primary remit involved leadership and management of two key technical teams to support the customer base, encompassing 22 junior to senior level technical engineers. I took ownership of any technical issues escalated by direct reports and oversaw the support function in relation to internet technologies supported by both teams. I operated in line with SLAs across product portfolio, including the management of key infrastructure, with full budget control for BAU and projects. My key contributions included:• Created and sustained revenue at £20m through product development and release.• Spearheaded the delivery of all new technical provisions for new and existing customers.• Sourced, tested and deployed new products and integrated into existing customer services.
Stuart Spain Skills
Stuart Spain Education Details
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2.Ii 2.Ii
Frequently Asked Questions about Stuart Spain
What company does Stuart Spain work for?
Stuart Spain works for Smiths (Gloucester) Ltd
What is Stuart Spain's role at the current company?
Stuart Spain's current role is Director of IT.
What is Stuart Spain's email address?
Stuart Spain's email address is st****@****tal.com
What schools did Stuart Spain attend?
Stuart Spain attended Bournemouth University.
What skills is Stuart Spain known for?
Stuart Spain has skills like Service Delivery, Managed Services, Data Center, It Service Management, Cloud Computing, Itil, Saas, Change Management, Virtualization, Account Management, Solution Architecture, Project Delivery.
Who are Stuart Spain's colleagues?
Stuart Spain's colleagues are Andrew Clements, Shane Roberts, Nick Grove, Darren Cornock, Ben Darnley, Abbie Preston, Betty Boaden.
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Stuart Spain
Gloucester1star.net.uk -
2gilbertkelly.com, gilbertkelly.com
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