Stuart Spain Email & Phone Number

Gloucester, Gb

United Kingdom

Portishead

Stroud, England, United Kingdom

In a programme leadership role, I drove various aspects of IT change to embed a digital-first approach without compromising service delivery. I supervised 15 staff in the infrastructure and development function and took ownership of technical decision making. I defined and executed a three-year ICT strategy to enable the council to transform applications and infrastructure by embracing emerging technologies. I championed continuous improvement in service delivery through service measurement against set KPIs. My key contributions included:• Modernised existing IT infrastructure and applications by upgrading to virtual environments.• Attained PSN Code of Connection (COCO) compliance using minimum data standards.• Created ITIL best practices which reduced costs, improved service and satisfaction levels.• Set-up a self-service solution by selecting the most cost effective third party applications.

Portishead, England, United Kingdom

Contract role

I shaped and drove the IT strategy for the agency to optimise operations, improve efficiency and meet business objectives, putting KPI metrics in place and a best practice culture. I established a HR function with key policies and processes, job accountabilities and a core competency framework to maximise internal capabilities. My key contributions included:• Delivered a bottom-up rebuild of service desk and returned to an in-house function.• Created industry guidelines and received mention in Sunday Times best small companies.• Increased revenue with the Board of Directors by executing a robust growth strategy.

I was recruited to improve company-wide client service delivery using an optimised model and strategy for effectiveness and efficiency. I interacted with key customer stakeholders to directly resolve technical issues and guide projects designed to strengthen IT infrastructure as a dedicated sponsor, including new hosting solutions and cost models for customers. My key contributions included:• Influenced decision makers to adopt virtual platforms and cloud tech to increase capacity.• Positioned the business for immediate and ongoing growth through strategy redesign.

Gloucester, England, United Kingdom

My primary remit involved leadership and management of two key technical teams to support the customer base, encompassing 22 junior to senior level technical engineers. I took ownership of any technical issues escalated by direct reports and oversaw the support function in relation to internet technologies supported by both teams. I operated in line with SLAs across product portfolio, including the management of key infrastructure, with full budget control for BAU and projects. My key contributions included:• Created and sustained revenue at £20m through product development and release.• Spearheaded the delivery of all new technical provisions for new and existing customers.• Sourced, tested and deployed new products and integrated into existing customer services.