•On-site support for 350 desktop, laptop and tablet users as well as 24/7 on-call support•Remote technical support for 60 remote users•Network Administration through Active Directoryo Management of user accounts within organizational units.o Assigned and maintained TCP/IP ranges for all users and equipmento Access control through Group Policy Management.o Suspension/Deletion of accounts as required.o Addition of user including adding adequate groups to allow user… Show more •On-site support for 350 desktop, laptop and tablet users as well as 24/7 on-call support•Remote technical support for 60 remote users•Network Administration through Active Directoryo Management of user accounts within organizational units.o Assigned and maintained TCP/IP ranges for all users and equipmento Access control through Group Policy Management.o Suspension/Deletion of accounts as required.o Addition of user including adding adequate groups to allow user access to network locations.o Unlocking of user accounts after failed login attempts.•User set-up and configuration of Outlook accounts and access on mobile devices.•Managing 4 VMware virtual servers and physical servers•Instituted, maintained and completed Spiceworks IT tickets for prioritizing day to day issues and long term project goals•Managing, maintaining and troubleshooting of Access Databases•Setting hardware standards for end user systems and tracking aging systems for hardware upgrade or replacement•Administration of on-site back-up for all network server drives and data retrieval utilizing Symantec Backup Exec and Quantum SuperLoader tape drives.•Managed Nortel BCM systems for phone extensions and mailbox allocation.•Camera security system maintenance/software administration and monitoring for safety issue compliance•Installation, troubleshooting and management of routers and wireless access points throughout the facility•Perform and direct revision, repair, or expansion of existing programs and Intranet site to increase operating efficiency or adapt to new requirements. (PHP, SQL, HMTL, CSS, JavaScript)•Research, implementation and training for users of any new company adopted software to further enhance productivity. •Implemented the use of tablets for training personnel for paperless, line-side updating of training compliance•Installation and troubleshooting of ADP timeclocks and associated software for the HR Department. Show less