Stuart Spence Email & Phone Number

Employee Relations Advisor for the UK, ROI, USA and Canada.Responsibilities include;- Absence management- Case work and management- Investigations, greivances and disciplinaries- Consultations and redundancies- Employee wellbeing- Working alongside Employee Assistance Partners- Policy work and creation- Training and education on policies, people matters and more.

Edinburgh, Scotland, United Kingdom

Store Manager of a busy high street store in the centre of Edinburgh. In addition to the duties listed in my previous role, I have also undertaken;- deputising for the Area Manager in her absence- responsible for the development and training of two assistant managers- a member of the inclusion and diversity listening group- part of the FatFace BIG group for the furthering of business practice and protocols. - one of five managers selected to be on the Store Manager… Show more Store Manager of a busy high street store in the centre of Edinburgh. In addition to the duties listed in my previous role, I have also undertaken;- deputising for the Area Manager in her absence- responsible for the development and training of two assistant managers- a member of the inclusion and diversity listening group- part of the FatFace BIG group for the furthering of business practice and protocols. - one of five managers selected to be on the Store Manager Development Program which aims to further develop top performing managers and gain further exposure in to different parts of the business Show less

Edinburgh, United Kingdom

Store Manager of a 4000SQM store with a £1million+ annual turnover and 14 employees. My duties include:- Analysis of financial trends to ensure effective planning.- Analysis of weekly reporting.- Analysis of profit/loss costings.- Delegation to increase employee engagement- Development and training of staff to ensure strong inductions and on the job training to improve engagement and knowledge.- People management through appraisals, on-the-spot coaching, PDP… Show more Store Manager of a 4000SQM store with a £1million+ annual turnover and 14 employees. My duties include:- Analysis of financial trends to ensure effective planning.- Analysis of weekly reporting.- Analysis of profit/loss costings.- Delegation to increase employee engagement- Development and training of staff to ensure strong inductions and on the job training to improve engagement and knowledge.- People management through appraisals, on-the-spot coaching, PDP setting.- Visual Merchandising.- Sales floor activities i.e. selling.- Planning in a variety of aspects i.e. floor moves, stock handling, rotas.- Being an effective leader through my use of interpersonal skills and my management style to ensure success for the employees and the store. Show less

Edinburgh, United Kingdom

Upon completion of my management training I was offered a job as sales manager in Edinburgh, the highest turnover store in Scotland. My duties instore centered around my ability to run and motivate the team. Initially I was tasked with overseeing all the brands instore, but this shifted at the start of 2016 when I was given young fashion (namely Topman, Topshop and Burton) but also tasked with the role of staff development and liasons. The more managerial aspects allowed me to work on… Show more Upon completion of my management training I was offered a job as sales manager in Edinburgh, the highest turnover store in Scotland. My duties instore centered around my ability to run and motivate the team. Initially I was tasked with overseeing all the brands instore, but this shifted at the start of 2016 when I was given young fashion (namely Topman, Topshop and Burton) but also tasked with the role of staff development and liasons. The more managerial aspects allowed me to work on developing my admin skills including scheduling, liasing with brand contacts and store deliveries.During my time here I was requested to go back down to Outfit Greenwich to cover the store as store manager during the current managers absence, this provided me with more experience a difficult environment and allowed me to work closely with HR and ER staff to ensure a smooth operation. Show less

Aberdeen, United Kingdom

Due to my work on the 'Excel to Sales Manager' program, I approached the topic of moving me from Dorothy Perkins into the Visual Merchandiser role as to have a more comprehensive understanding on the brands in store. Bar the dressing of mannequins and layout decisions, my role involves my analysis of all seven brands reports, travelling to brand days, taking a larger role across the store and implementing the best standards across the store. While doing this role I was still working on… Show more Due to my work on the 'Excel to Sales Manager' program, I approached the topic of moving me from Dorothy Perkins into the Visual Merchandiser role as to have a more comprehensive understanding on the brands in store. Bar the dressing of mannequins and layout decisions, my role involves my analysis of all seven brands reports, travelling to brand days, taking a larger role across the store and implementing the best standards across the store. While doing this role I was still working on my 'Excel to Sales Manager' program, the change in role has allowed me to take a stronger understanding of the big picture and has given me experience in Topshop, Topman, Burton, Wallis, Miss Selfridge, Warehouse and Dorothy Perkins. Show less

Greenwich, London

At the start of 2015 I was able to secure a secondment in the Greenwich branch of Outfit. The initial role was that of a sales manager, so it was my responsibility to ensure that the floor ran effectively this was through careful planning and structure, motivation of the team and ensuring that we were delivering great results. During my time here the store manager was on holiday and then on leave for a month - therefor I became the only management in store. During this time it was my… Show more At the start of 2015 I was able to secure a secondment in the Greenwich branch of Outfit. The initial role was that of a sales manager, so it was my responsibility to ensure that the floor ran effectively this was through careful planning and structure, motivation of the team and ensuring that we were delivering great results. During my time here the store manager was on holiday and then on leave for a month - therefor I became the only management in store. During this time it was my responsibility to ensure that the whole operation ran smoothly. I was no longer just responsible for the running of the floor, I was responsible for the running of the store. It was my responsibility to work on the rotas, ensure strong communication channels across the store, liaise with other store managers and ensure that I created a strong learning environment and made the correct impact in the areas of the store which were noted as issues. The store itself turns over 2 million annually and has noted improved performance in the past few months; by the time I left the store I felt I had created a learning environment and boosted staff morale to name but a few of my successes. Show less

Aberdeen

After a year on menswear the decision was made to move me onto womenswear, specifically the Dorothy Perkins brand. Dorothy Perkins is the biggest money making brand within the store on the biggest space which is seen as a considerable jump from the menswear floor, moving from an annual intake of £350,000 to approximately £800,000. Duties within Dorothy Perkins involve maintaining the high standards of the mat, analysis of commercial reports, visual merchandising. Essentially it is an… Show more After a year on menswear the decision was made to move me onto womenswear, specifically the Dorothy Perkins brand. Dorothy Perkins is the biggest money making brand within the store on the biggest space which is seen as a considerable jump from the menswear floor, moving from an annual intake of £350,000 to approximately £800,000. Duties within Dorothy Perkins involve maintaining the high standards of the mat, analysis of commercial reports, visual merchandising. Essentially it is an extension of the role I was doing on menswear but on a larger scale in an entirely different brand environment. My management duties still stand with weekly key holding, recruitment and team training still being an important part of my role. At the start of August I was accepted into the 'Excel to Sales Manager' program which will involve me working through several projects and pushing my current role forward with the end goal being myself as a sales manager. Show less

Aberdeen, United Kingdom

Currently I work as the brand specialist/manager in Outfit for all menswear brands (Topman, Burton and Lloyd’s shoes.) My day-to-day role involves the critical analysis of the weekly and daily reports, actioning moves through commercial analysis and maintaining a high standard of visuals and customer service on each brand. Further duties involved within the role is weekly communications to the distribution teams, visual merchandising, liaising with brand contacts and managing and training a… Show more Currently I work as the brand specialist/manager in Outfit for all menswear brands (Topman, Burton and Lloyd’s shoes.) My day-to-day role involves the critical analysis of the weekly and daily reports, actioning moves through commercial analysis and maintaining a high standard of visuals and customer service on each brand. Further duties involved within the role is weekly communications to the distribution teams, visual merchandising, liaising with brand contacts and managing and training a small menswear team. Outwith this role I have taken on a multitude of responsibilities. Having being signed off my top level competency in October of 2013 I have become a key holder and duty manager of the store meaning that I hold the store on a regular basis as well as opening/closing the stores, administration duties and staff management to name but a few. At this stage I became responsible for the recruitment of all sales advisor staff (a role which continued until I left the Aberdeen store in September 2015). During this process I was responsible for creating adverts, selecting candidates, organising interviews, conducting interviews, contract negotiation, training and reviews. This allowed me to become directly involved with the future of the store and gave me an area in which I could show an other skill set. In addition to this I have continued my progression and development by aiding in all departments throughout the store and maintaining commercial and analytical knowledge of how each brand operates within our store and in the larger picture. Show less

Aberdeen, United Kingdom

I joined the Arcadia team during the early months of 2011 and quickly embraced the role of sales advisor, prizing customer service and my own development at any given opportunity. Initially my role started out on the tills where I was responsible for cash handling, account card recruitment and customer service. During this time I was also studying full-time at university yet continued to push my own development taking on the task of visual merchandiser while the store traded without one and… Show more I joined the Arcadia team during the early months of 2011 and quickly embraced the role of sales advisor, prizing customer service and my own development at any given opportunity. Initially my role started out on the tills where I was responsible for cash handling, account card recruitment and customer service. During this time I was also studying full-time at university yet continued to push my own development taking on the task of visual merchandiser while the store traded without one and then moving from the service team to the menswear team where I began to develop a more commercial and analytical flair. In addition to this responsibility I was entrusted with the role of Saturday Supervisor where I managed the till during the busiest periods at the weekend. As noted my experience as a sales advisor was varied and allowed me to develop in a multitude of areas through the company's competency levels which I have further developed during my career within Arcadia. Show less

Aberdeen, United Kingdom

During placement for this new company tasks involved suggesting future marketing tactics, aiding in the research for future trends, organising and running the brands first marketing photoshoot and subsequent graphics which were then used within local media.

Elgin

At Glen Moray I worked alongside a team to deliver a high standard of customer service within the shop and out on tour. Service was a key aspect with this job role, further to this communication was essential as customers came from overseas in order to sample the product and making yourself clear and understandable was key.

Cipd Level 5, Human Resources Management/Personnel Administration, General

Bachelor Of Arts (B.A.), Fashion Management, 2:1

Modules undertaken: Retail Strategy Fashion Buying and Forecasting Women and the Media Research Methods Fashion Show Project Events.

Education record

Activities and Societies: Drama club, School radio