As a seasoned service director in the print and MFD industry, I have a proven track record of delivering exceptional customer service and driving revenue growth. With over 32 years of experience in the industry, I have developed a deep understanding of the challenges faced by businesses in this space and have honed my skills in developing and implementing effective service strategies.My expertise lies in managing large service teams, ensuring that they are equipped with the necessary tools and resources to deliver high-quality service to customers. I have a strong focus on building relationships with customers, understanding their needs and providing tailored solutions that meet their unique requirements.Throughout my career, I have been recognised for my ability to drive operational efficiencies and improve service delivery. I have a keen eye for identifying areas for improvement and implementing changes that result in increased productivity and profitability.In addition to my technical expertise, I am a skilled communicator and collaborator. I have a proven ability to work effectively with cross-functional teams, including sales, marketing, and product development, to ensure that service offerings are aligned with business objectives.As service director for Aurora I pride myself on first class service delivery.