Stuart Sujin Kumar Email & Phone Number

Chennai, Tamil Nadu, India

Creating test plan and test cases using agile methodologiesProduct EnhancementtestingExecution oftestcases for differenttypes oftesting such as gorilla testing,regression and smoke testResponsible for Creating User stories and writing acceptance Criteria based on businessrequirements.Conducting KT session for otherteam forthe recent software features and updatesOwning production issues, debugging and analysing the issue and escalating to developmentfor hotfixLogging defects and bugs in Youtrack and jira softwareVerifying Figma designs as per business requirementPostman Api testing Analysing and debugging JavaScript and nodejs

Technical support engineer roles to assist customers on product integration with QuickBooks, stripe, paypal, Shopify, Woocommerce and other payment system.Conduct UAT, training and product gap analysis

Chennai, Tamil Nadu, India

- Installation and configuring avast and avg antivirus product and service - Assit users on product integration and follow up with users- upselling avast and avg product and promoting- Managing user issues and tracking on Salesforce

Chennai, Tamil Nadu, India

Installation and configuring of medical software and related hardware’s.Speaking to customers to find the problem quickly and resolve a problemIdentifyingHardware and software solutionsResolve customer’s issues via the telephone, Remote support or onsite support.Provide training for product through remote support, telephonic support or Onsitesupport.Regularfollow ups with customers forinstallation, service and general updates.Quality check for hardware and software with new products.Create new knowledgebase articles to capture new learning’s forreuse throughoutthe organizationUpdating Customer support and installation in ticketing tool.Maintaining and updating documents related to QC, Defective hardware’s and newpurchaseCustomizing templates for customers in XML format.Escalate issues in a timely manner according to Standard Operating Procedures

Chennai, Tamil Nadu, India

Installation and configuring desktop and laptop Hardware and softwareConfigured and Troubleshooting Access control systems, Biometrics & CCTV.Installing and Configuring routers and switches.Routing and patching networking cables.Providing support solution to customers online and onsite.Regularfollow ups with customers with recommendations & updates.Maintaining AMC Customer database and performing regular maintenanceprocedures.Work directlywith staff in quality assurance, sales & marketing, operations, andadministration.