Stuart Towne Email & Phone Number

As a permanent APM role within the LVAC project, in MPD, with a £35m budget. My main roles and responsibilities were:Managing NEC3 contract for LVAC contracts 6 and 8, including reviewing contractor Applications for Payments (AfPs), Notice of Compensation Event (NCE) and Quotations via Asite to manage budgets and payments.Managing the external design contract and progressing designs through to construction delivery and handover.Reviewing and updating both internal and contractor’s… Show more As a permanent APM role within the LVAC project, in MPD, with a £35m budget. My main roles and responsibilities were:Managing NEC3 contract for LVAC contracts 6 and 8, including reviewing contractor Applications for Payments (AfPs), Notice of Compensation Event (NCE) and Quotations via Asite to manage budgets and payments.Managing the external design contract and progressing designs through to construction delivery and handover.Reviewing and updating both internal and contractor’s programmes to ensure the project is delivered on time. As well as using programmes to forecast future spending and resource requirements.Managing procurement process for awarding future work streams, via framework contract, ensuring the most suitable bidder is awarded the contract.Introducing new working practices to continuously improve safety standards, including the first use of the ‘Zonzini’ stair-crawler to avoid manual handling.Raising, assessing the impact and managing change requests through the change control process. I also present changes to the change board in order to gain approval.Owning the risk register for live contracts, holding risk reduction meetings with contractors and implementing mitigation plans to minimise the impacts of risks.Managing the PM apprentices ensuring they are given clear direction and development opportunities throughout their placement. Show less

Due to my desire to progress and diligence in my role of PSO, I was seconded into the APM position on the Highbury Corner Bridge Replacement, within the programmes and Projects Directorate. My responsibilities were:Preparing, reviewing and updating project Pathway documentation ensuring robust project governance, project controls are followed and enabling stage gates to be achieved.Reviewing design and construction information to ensure that the project is delivered on time and on… Show more Due to my desire to progress and diligence in my role of PSO, I was seconded into the APM position on the Highbury Corner Bridge Replacement, within the programmes and Projects Directorate. My responsibilities were:Preparing, reviewing and updating project Pathway documentation ensuring robust project governance, project controls are followed and enabling stage gates to be achieved.Reviewing design and construction information to ensure that the project is delivered on time and on budget.Deputising for the Project Manager in discussions with contractors to coordinate onsite civil works to ensure strategic deadlines are achieved safely.Tracking, migrating and resolving project issues and risks to ensure project progress is maintained and milestones achieved. Show less

As a Project Support Officer my main responsibilities were:Raising and approving shopping carts and converting purchase orders ensuring financial controls are followed and works are completed on time and within budget.Supporting the Delivery Manager in the implementation of process improvements across the programme.

London, United Kingdom

Responsible for logging and resolving members enquiries via email, telephone and in person.Coordinating the resolution of technical issues between internal departments and members to ensure a successful outcome.Providing specialist advice to members on the new membership structure and offering advice on the most suitable membership package for their needs.Managing logistics between the association and external vendors for quotation, invoicing and delivery of product… Show more Responsible for logging and resolving members enquiries via email, telephone and in person.Coordinating the resolution of technical issues between internal departments and members to ensure a successful outcome.Providing specialist advice to members on the new membership structure and offering advice on the most suitable membership package for their needs.Managing logistics between the association and external vendors for quotation, invoicing and delivery of product orders. Show less

Wellington, New Zealand

Facilitating the insurance claims process and resolving customer complaints.Improving processes between internal departments and external contractors ensuring a timely resolution to customers issues.Training and mentoring new members of staff to enable them to perform effectively.Assisting colleagues to resolve high level, technical and escalated enquiries.

Wellington, New Zealand

Supporting Project Managers in coordinating project tasks to ensure deadlines are met, tracking risks and issues and escalating appropriately.Producing project documentation, progress reports, updates and budgets for management.Maintaining and updating information on project database to ensure actions were completed on time and within budget.

Wellington, New Zealand

Managing Consultation Team diaries and scheduling meetingsOrganising and coordinating consultation workshops for up to 50 people, including travel arrangements and venue hire.Receiving, acknowledging and processing submission papers

Wellington, New Zealand

Managing a large project to migrate all employees to a single IT platform.Promoting/communicating the migration project to raise awareness throughout the organisation.Ensuring migrations were completed within agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Producing progress reports and budgets for weekly update meetings.

London, United Kingdom

Managing customer complaints and enquiries whilst maintaining and increasing the level of customer service received through correspondence, telephone conversations and face to face meetingsResponding to high level enquiries on behalf of the Mayor, Managing Director and Commissioner of Transport for LondonManaging an individual diary and working to strict deadlines, as well as working constructively within a teamCommunicating between external stakeholders including GLA… Show more Managing customer complaints and enquiries whilst maintaining and increasing the level of customer service received through correspondence, telephone conversations and face to face meetingsResponding to high level enquiries on behalf of the Mayor, Managing Director and Commissioner of Transport for LondonManaging an individual diary and working to strict deadlines, as well as working constructively within a teamCommunicating between external stakeholders including GLA Members, MPs and internal departments to ensure a timely and satisfactory resolution to disputesWorking within legal guidelines; relating to the Data Protection and Freedom of Information Act; whilst maintaining ISO (International Standards Organisation) standard Show less

Liaising with customers to guarantee their needs are metCoordinating different trade people to ensure work is carried out on time and to high standardCommunicating with suppliers to guarantee the correct stock arrived at the right site on time

Croydon, United Kingdom

Managing customer marketing campaigns which were either unique or involved extremely short lead times, meaning the campaigns had to be outsourced to achieve the client’s specific requirementsLiaising between clients, internal departments and external suppliers to ensure customer satisfaction and strict deadlines were reached

London, United Kingdom

Providing and maintaining high levels of service to customers and internal account managers.Analysing customer call data, charges and revenue payments, highlighting discrepancies and offering solutions to maximise customer’s effective calls.Resolving technical issues to ensure customer telephony systems performed efficiently and any problems were resolved with the minimum of disruptions.

Education record

Education record