Key Responsibilities• Led four cross-functional development and support teams totaling up to 20 developers, analysts, and team leads.• Accountable for a portfolio of 100+ diverse applications including large-scale critical financial applications such as General Insurance Claims, CTP Claims, Salesforce and BPM.• Developed a high-performance team culture through mentorship, structured performance reviews, and career progression planning. This significantly reduced turnover and elevated employee satisfaction.• Forged and maintained strategic partnerships with Business Stakeholders, Project Managers, Scrum Masters, Solution Architects, and cross-functional teams (Cyber, Infrastructure, DBAs) to ensure cohesive project execution and solution integrity.• Managed vendor partnerships and professional services. Costs centre owner requiring budget setting and monitoring.Key Achievements• Improved response time on GI Claims and BPM applications by over 50%, while also reducing hardware resources and thus operational costs.• Reduced application outages by over 80% ensuring high availability and minimising overnight support needs which directly contributed to customer satisfaction and operational stability.• Championed move from Waterfall to Agile in my teams. Introduced sprints, sprint planning, daily standups, retrospectives and backlog priorisation.• Led creation of new CTP claims processes for NSW, QLD and SA using BPM technology and scrum methodology.• Maintenance of software versioning and upgrades, such as upgrade of Salesforce to Lightning version and transitioning applications onto cloud architecture (AWS).

Key Responsibilities• Led and mentored a team of 10 developers and business analysts across the BPM and Data Warehouse teams. Manage development and support for projects, small enhancements and bug fixes.• Allocated resources effectively, tracked project progress, and delivered clear, actionable updates to senior management and business stakeholders.• Actively contributed to coding, performed comprehensive code reviews, and provided technical guidance to ensure project alignment with architectural standards and coding best practices.• Overnight support escalation point.• Collaborated closely with business stakeholders, Project Managers, and architects to strategically plan, prioritize, and resource upcoming initiatives.• Conducted performance reviews and interview for new candidates.Key Achievements• Redesigned key BPM processes for applications, redemptions, and client maintenance, achieving substantial throughput improvements for the client contact center and elevating customer service levels.• Created a templated-based BPM WRAP platform that reduced development costs by over 80% and accelerated time-to-market, streamlining project execution and resource allocation.• Spearheaded multiple Data Warehouse upgrades, implementing hardware and software changes that achieved a 60% improvement in query performance, significantly enhancing data processing efficiency.• Developed and implemented changes to BPM to capture performance statistics, enabling data-driven assessment of staff efficiency and productivity.

• On-site support for BoS Credit Card application. • Contact point for business to prioritise tasks in relation to production problems, enhancements and maintenance.• Analysis and design of small projects. Perform code reviews and oversee the implementation of changes.

• Ensure that Westpac’s Front Office Banking system is Y2K compliant.• Design and implement processes to synchronise Passbooks with Front Office Banking system.

• On-call and on-site 2nd level production support of five IBM Finance applications.• Maintaining mainframe applications on a day-to-day basis. Including production problems, user queries, pro-active maintenance, and code enhancements.