Leading the Enterprise Services teams within Platform Engineering.Responsible for running multiple global services for the bank across a range of specialisations:>Global Operating systems: Linux, Windows>Messaging systems: Solace, IBM/MQ>Enterprise Applications: File transfer and JBoss>Scheduling systems: Control-M>Monitoring systems: Splunk and GrafanaAccountable for service Operations, Delivery and Transformation.

Global Service Owner for Operating Systems within Platform Engineering.Responsible for the running the OS teams across ANZ, AMER, ASIA and EMEA.Leading the teams in support of on-prem, private cloud and transformation to public cloud.

Accountable for running the Operating System Platforms for Macquarie across ANZ region. Leading the UNIX and Windows server teams in support of our on-prem and private cloud server fleets. Enabling the move to public cloud within the team utilizing Dev Ops toolsets automation pipelines.

Accountable for running all IT Infrastructure services across the European & Americas offices in London, Frankfurt and New York. Consisting of Network Services, Site Telephony & trader voice, Compute Hosting Services (500+ VM’s under mgnt), Backup Service and Infrastructure management and delivery. This includes oversight and management of Datacentre services across 3 sites.

IT Leadership of CBA’s European Branches encompassing all IT Operations. Accountable for running of all IT services across the European offices in London, Malta and Amsterdam. Inclusive of frontline Markets application support, Trader voice, Site Telephony including Mobile and all branch wide data connectivity, Desktop services and Infrastructure management and delivery. Responsible for management of multiple local and global vendors to deliver services to the branch and ensure service levels. I worked closely with other international offices and our Global HQ in Sydney on IT Transformation and Service Management initiatives.*Successfully delivered a work from home solution for the whole London branch as COVID hit. Led the team working relentlessly to provide sized solutions for our whole workforce. *Successfully delivered annual IT Audits for London and International sites. Eliminated a large body of IT Governance issues by building and implementing IT Support models and Service management of services across international offices. Including building out of the Risk and Control framework for IT Services and identification and management of site wide IT risks.*Successfully conducted an IT Vendor management review for Europe. Negotiated improved services, reduced vendors and operating costs. Implemented vendor governance and Cyber controls. *Led the team in the delivery of a number of large IT projects. Successfully building and fitting out a new European office in Amsterdam. Deploying windows 10 and Office 365 to users and uplifting 400+ hardware devices. *Successfully rolled out Cyber security initiatives to European workforce: MFA, Hardened laptops and password controls.

In my Role as Service Operations Director I was responsible for setting up and running the Service Operations organisation within the company. This was a cross discipline and cross function organisation. I personally recruited the Service Centre teams and set-up both the infrastructure tooling and facilities. From these facilities we successfully supported multiple clients across industries. Including secure government organisations as well as private companiesAs Service Director I was a key part in designing and delivering Service Models and solutions to our clients. Participating in a number of successful commercial bids. I worked on-site at key clients to design and negotiate critical service contracts for multi-million-pound support agreements.

UNIX Manager for EMEA RegionI managed the Credit Suisse EMEA Region UNIX Team, responsible for operational second line support and management of the CS EMEA estate. The estate was a combination of Red Hat, Solaris and SUSE O/S and grew from 3000 to 6500 servers during my tenure. I was responsible for all incident, problem and change management within EMEA for UNIX. Including management of AUDIT and SOX governance and steered the team through a successful global Platform AUDIT ensuring we were compliant and prepared.I built and managed an expanded team around the globe in 4 geographic locations. I drove service improvement and cost reduction through the team. Improving efficiency whilst reducing costs by off-shoring and process improvements. At platform and operational infrastructure level I lead a number of cross team initiatives in the EMEA region to deliver on: Automation/Technology Integration/Tooling for the organisation.Globally I ran a number of successful DataCentre and Globalisation projects. Standardising the Global team working practices in advance of Follow the Sun support.

I ran the UNIX Production support team within the Global Banking Markets Division of RBS. This division looks after the investment banking side of RBS operations. I was responsible for day to day running and all problem resolution including the support of new servers and assisting the application and business teams improve performance and growth. The London campus extended across 3 main London Datacentre as well as smaller sites. I managed the interaction between the bank and our many support vendors including SUN, Computacenter and Red Hat partners.I gained a great deal of experience in managing my team through multiple large scale Datacentre events such as powerdowns and DR tests. Completing successfully over 9 in my time there. The UNIX environment with RBS in UK comprised of approx 6000 servers based in the UK and we managed and support the Global Infrastructure using the “Follow The Sun Support” model scaling up to Global support of 9000 servers. We supported primarily Linux and Solaris O/S variants and some HP-UXI worked closely with Engineering and other Silos: Storage/Database etc developing QA and New build testing methodologies and input into the UNIX Build process. I also sat on the design review board and help assess new business projects for supportability.

Team Leader of the Production Services UNIX Support Team. Responsible for managing large UNIX team encompassing staff in London, India and Singapore regions.Support large server estate of 6000+ O/S instances of Solaris,Linux and AIX running critical 24x7 banking systems.Led Transformation of the team and allowed us to meet the challenges of large scale growth and technology refresh / move to Virtualization / alignment with ITIL framework in Incident,Problem and Change Management. While dramatically improving on the stability of the estate. Responsible for day to day running of approx 6000 servers. Including Solaris, AIX and SUSE Linux.Manage the UNIX Production Services team and assist our offshore team in the support of our server estate.Promotion to Vice President in Jan 2008.SpecialtiesVeritas Cluster / Storage FoundationSolaris 10 / 9 / 8PRINCE2 Foundation and PractitionerITIL v3 Foundation / Operational Support

A Senior member of the UNIX Support Team for the Deutsche Investment Bank in London. Support around 4300 servers encompassing Solaris, SUSE Linux and AIX.Large and diverse environment encompasing all major technologies. Heavy use of VCS clusters, SAN storage, Solaris 10.

Senior Systems Administrator for the UNIX Corporate Team within the BankResponsible for production support of one of London’s largest UNIX estates of approx 1800 Solaris UNIX servers, with ~300 supported within our teamSupported diverse environment of Production/Contingency/UAT/development servers across two sites. Use of varid technologies including: Veritas,VCS clusters,NIS+,Monitoring & Capacity planning tools alongside the banks own in house Apps and processes.

Responsible for the provision of technical support to the extended European field force and major customers on SUN / HP / Linux and PC Platforms / tool & licensing related issues. Included liaising with major corporate customers across Europe to troubleshoot platform related issues both on and offsite which helped the company win many multi-million pound projects.

Part of the EDA UNIX support team we supported over 150+ engineers over 4 separate sites in the UK and Eire. Supported a wide variety of UNIX based applications and developed a number of skills in the process including UNIX scripting and programming in the following: Bourne Shell, C-shell, PERL, CGI, HTML, C, Verilog / VHDL.Gained a solid grounding in Networking Technologies(TCP/IP) during my support of the development of routers and switches. Also responsible for maintaining the software development Apps & liaising with our vendors.