Stuart Whitton Email & Phone Number

Plymouth, Gb

Exeter, England, United Kingdom

Plymouth, England, United Kingdom

The Old Dairy, Frobisher House & The Printworks

Hall manager for 3 sites in 2 cities with responsibilities for • Marketing• Health & Safety• Budgets• Customer welfare• Recruitment• Accounts• Planned preventative maintenance• Life Cycle

Paignton

Oversee Operations for the South Devon region, which includes the development of a new Dorset Region Implement new working procedures to increase productivity, and reduce duplication Developed systemised production of bookings from paper based format, ensuring all regional bookings can be produced by 1 person in 1 hour. Previously took 8 hours per region equating to 24 hours. Developed Quality Checking process, creating new SMS Quality Check and online guest satisfaction survey… Show more Oversee Operations for the South Devon region, which includes the development of a new Dorset Region Implement new working procedures to increase productivity, and reduce duplication Developed systemised production of bookings from paper based format, ensuring all regional bookings can be produced by 1 person in 1 hour. Previously took 8 hours per region equating to 24 hours. Developed Quality Checking process, creating new SMS Quality Check and online guest satisfaction survey, saving the company £5000 per year, as well as providing a more accurate and usable guest feedback data to improve our customer service Developed new accounting process to speed up month end invoices ensuring accurate invoice generation to our customers, which has reduced the account queries, and allowed our team to concentrate on other areas of the business. Developed new Access Back office system which ensures accurate record keeping of our property portfolio throughout all 4 regions, and allows the operational team to become pro-active Debt management of customers, reducing arrears to below £250 for my region Increase property portfolio through sales viewings with potential customers Manage PPM of properties on behalf of our customers, which includes annual Gas Safety Certification. Reports generated for all regions through the new Back Office system. Manage Reactive Maintenance through use of approved contractors Line management of a small office team, through development and regular 1 to 1 meetings Ensure Quality Audits are carried out on all properties and Property Managers Management of P&L and Budgets ensuring that regional sales income and expenditure falls in line, and all opportunities are explored. 2011 ended ahead of budget. External client management through regular ‘catch-up’s’ Complaint management and resolution, with 90% of all complaints closed within 48 hours Compile evidence for use of the property owner after guest damage Show less

Exeter, United Kingdom

Direct line management responsibility of Hospitality Manager and team ensuring that company policies are adhered to city wide. This includes regular individual/team briefings where company goals/policies/procedures are discussed, PDP/CDP meetings, presentations and HR related matters. Underperformance, strength and weaknesses are picked up through 1 to 1 meetings and are addressed through open and honest conversations, and through coaching and feedback. Budgeting and P&L responsibilities to… Show more Direct line management responsibility of Hospitality Manager and team ensuring that company policies are adhered to city wide. This includes regular individual/team briefings where company goals/policies/procedures are discussed, PDP/CDP meetings, presentations and HR related matters. Underperformance, strength and weaknesses are picked up through 1 to 1 meetings and are addressed through open and honest conversations, and through coaching and feedback. Budgeting and P&L responsibilities to ensure minimum costs incurred and maximum returns. This includes P&L analysis, timely raising of invoices, investigation of non-compliance and over expenditure on costs. Finished 2009 £50k ahead of budget. Complaint handling and resolution Ensuring current H&S legislation is being followed in readiness of External Audits Planning, allocation and implementation for summer turn-around of 408 rooms across 2 properties, in 8 weeks, whilst maximising on summer stay revenue. Mobilisation, planning and instigation of new properties within city by working in partnership with Development, Building company, Architects and internal/external stakeholders to ensure the agreed handover and check-in date is met. Where weaknesses are identified, the relevant party is held accountable and challenged to minimise any risk. Recruitment and training of new city team by following HR/L&D process and policy. Thorough training plans designed for each team member to ensure efficient training of company policy, processes and systems is achieved Defect managing of new 190 bed property which includes working alongside the Building Company to ensure timely defect repairs and minimise disruption to customers. This may include holding difficult conversations to ensure that accountability and customer vision is maintained Developing and maintaining university stakeholder relations through regular meetings, assisting/implementing open events for city properties. Show less

Torquay, United Kingdom

Direct line management responsibility of 50+ team members Budgeting and P&L responsibilities to ensure minimum costs incurred and maximum returns Marketing of evening events to improve sales. Ensuring all POS are clearly visible and appeal to our target audience, which is dependent on the night. Stock ordering and management, including stock taking Sourcing and negotiation of new drink supplier deals to maximise company product offer and profit Regular liaison with council… Show more Direct line management responsibility of 50+ team members Budgeting and P&L responsibilities to ensure minimum costs incurred and maximum returns Marketing of evening events to improve sales. Ensuring all POS are clearly visible and appeal to our target audience, which is dependent on the night. Stock ordering and management, including stock taking Sourcing and negotiation of new drink supplier deals to maximise company product offer and profit Regular liaison with council, police and fire officers regarding day to day operations Ensure sufficient staff cover is in place at key times of the evening and year so that profits are maximised and costs are minimised. Annual forward planning was key to the success of this as peak times needed to be identified and staff cover arranged well in advance, often months in advance for bank holiday weekends. Line management of in house security team covering training, weekly rota, employment and team meetings to discuss code of conduct, current issues and best practice Cash handling and banking in line with company policy. Any discrepancies are identified and investigated immediately. Show less

Education record

Education record