Stuart Woolley Email & Phone Number

England, United Kingdom

Guildford, Gb

Paris, France, Fr

London, London, Gb

Accountable for system stability across the entire GI estate by ensuring the correct support structure is in place across all applications and systems. Manage, support, and govern all changes made to the systems whether in house or by 3rd parties and ensure relevant communications are shared with all stakeholders if issues arise. Work closely with our partners and ensure the relevant Governance is in place and service levels and obligations are being met. Support and develop my team to ensure they have the skills to carry out their jobs and look to the next step in their career.

London, London, Gb

Accountable for the Service Management function to ensure all systems and services were maintained by both internal and external teams. Ensure all changes follow the correct process and signed off by the relevant authority. Management of both internal and external partners with regular review meetings to ensure SLAs were being achieved and implementing relevant improvements where required. Ensure all incidents are managed in accordance with the priority and where required full root cause is provided and steps to ensure it doesn’t repeat are implemented.

London, London, Gb

Accountable for the IT services for the Household Insurance business and improve the service provider relationships conducting weekly and monthly service review meetings following a drop-in service received. Review and implement improvements to the day to day running of the business unit and build a better relationship with the key stakeholders.

Paris, France, Fr

Accountable for several services across clients such as Rolls-Royce, Nationwide Building Society, Direct Line and Siemens Energy. Travelled around the world to build relationships with key stakeholders to places such as America, Canada, and Singapore. Managed a team of on shore and offshore resources to ensure Service Levels were achieved

Paris, France, Fr

Providing a single point of ownership for ensuring effective provision and continuity of IT services to the businesses end-users by leveraging the Multi-Vendor Supplier Model within the IT EcosystemService Improvement with Client and SuppliersBusiness Environment OverviewDemand ManagementEscalation Support / ManagementAwareness of Service issues and concernsKnowledge ManagementService/ Process Improvement with Client and SuppliersService Level Reviews / EffectivenessEco-System SupportStakeholder RelationshipsCost Saving and Reduction SupportReporting and Trending of IT ServicesEscalation Support / ManagementIncident / Major Incident Support Problem Management Support and guidanceService Introduction SupportService Separation SupportSupplier / SI (Service Integrator) LiaisonOverseas visits to US, Canada and Singapore

Paris, France, Fr

Senior Business Service Manager working on the Rolls-Royce GSM Contract in the Civil sector• Strategy generation• Demand Management• Service Portfolio Management • Service Catalogue Management• Service Level Management• Change Evaluation• Continual Service Improvement • IT Ecosystem Management

Responsible for the Service Levels into all Public Sector Accounts Ensuring KPI’s are achieved and customer satisfaction remains high. Management reporting to both internal and external DirectorsManagement of all Internal Account Managers within the branch.Training of colleagues on internal systems and processesRegular customer visitsCatalogue ManagementE-Procurement Training for customers and internal staff

Service Delivery Manager for Public Sector Accounts within SCC.

Wellingborough, England, Gb

Deputy Manager of a nominated Store

San Francisco, Ca, Us

Management of the Customer Service Dept

Business Studies

Education record