Stuart Wray Email & Phone Number

Freelance Business Analysis/Product Owner/Technical Authoring/UI Design

Brighton, United Kingdom

Working with key stakeholders at a world leading digital publisher, I successfully helped pull the project back on track by utilising my experience in elicitation via UML techniques such as use cases and activity diagramsWorking with the global customer and the client via stakeholder interviews and requirements workshops, I successfully led several proof of concepts to consider customisation of the open source CMS, ensuring a more scalable approach for re-use with future customer products on the client platformCoordinated and led the reviewing of existing feature descriptions and user stories with content editors and development team members to minimise ambiguities prior to development sprints using systems analysis to drive ‘as-is’ and ‘to-be’ gap analysis and uncover undiscovered business and technical requirements Supported developers and QA analysts with details of the requirement scope and complexity to facilitate the work estimation process to enable more collaboration where I had identified communication gaps Managed and recommended change control processes in conjunction with the Product ManagersIntroduced and managed the Identification and documentation of project risks, assumptions, issues, and dependencies with business teams which successfully helped promote team working I ensured that user group needs were central to product definition and design, making use of the UX team wherever possible, facilitating UI design as well as managing technical constraints that conflicted with stakeholder expectationsI helped resolve complex conflicts by providing feasibility, options and recommendationsLeading globally located business teams to better align the output of requirements with development SCRUM team methodology Acting as an interface between the client, other stakeholders, and Semantico, and maintain a high level of engagement throughout the project life cycle including UAT

Brighton, United Kingdom

• Introduced user experience modeling to understand public sector and civil servant online user journey• Enterprise modeling to map business capabilities to core online and offline functions• Supported permanent BA with analysis and mapping of ‘as is’ online and operational state capabilities • Developing definition of terms for B2B proposition to support CRM development

Brighton, United Kingdom

• Liaising closely with the Digital Marketing team to document requirements for automated email campaign, as well facilitating and collating market research including analytics to support business case development • Leading requirements specification, solution and sign-off during the development of an English language course to prepare students for UK study the development. We successfully the integrated two open source applications (LMS & CMS) to create a bespoke learning platform supported by a data import from the core CRM system. A key player in the strategic envisioning to aid brand engagement leading to foundation offer conversion at UK study centres. Building a reporting application to support success criteria and identify future enhancement to further increase engagement • Entering a start-up environment as a single business analysis and affecting positive changes to stakeholder management and requirements management process. Being a point of consultation for senior leaders to improve project team configurations and definition of project roles• Key sign-off for mobile optimisation of a global platform offering online degree courses as part of a joint venture with a major UK university • Implemented a change control process to help the business manage change more effectively, specifically around analysing impact and risks of proposed enhancements in an online production environment • Promoting domain ownership of the systems and information structures in a developmental department. Owning knowledge of the CMS and user interfaces to ensure usability, accessibility and scalability of design solutions. Being a point of consultation for the User Experience and Information Architects in developing a student support knowledge management tool Promoting and implementing more robust functional system and UAT testing approach by introducing acceptance criteria and success matrix to promote better quality assurance.

Brighton, United Kingdom

Between 2012 & 2015, I have been integral in supporting the Digital Marketing team in defining UI functionality and business logic for ongoing enhancements to multiple customer facing websites. By acting as a proxy, SME and Product Owner I became the go-to person to respond to regulatory change and new propositions affecting online design and functionalitiesDuring 2012, I worked with web designers to re-design an online tool for customers to locate local global medical facilities globally. My customer focus and commercial analysis played a key part in defining the meaningful solution. By Identifying integration points between web services and database systems the solution was engineered in such a way as to allow the business to gain more control over how customers were being directed onlineDuring 2014, I successfully coordinated across global sites the delivery of workshops and interviews in Copenhagen during the envisioning of a travel health insurance product line that was to be expanded from Scandinavia to the rest of the world In 2013 & 2014 I was a key contributor in a very challenging relationship between the business, IS and a third party supplier. Travelling to the partner overseas was crucial to aid the delivery of a claim data exchange between two very different systems In 2014, I successfully reverse engineered key websites to enable the mapping of existing functionalities in preparation for the migration of core web services to a new platform working with an offshore IT vendor In 2015 I working closely with Finance to redefine processes and requirements for claims reporting and general reconciliation to support the Finance director in accurately reporting on AOP Having worked on a number of reinsurance and joint insurance propositions, I became a reliable point of consultation for the business in defining what IT work was required and pushing back where commercial thinking was misaligned with system constraint