Stuart Mcgrath

Stuart Mcgrath Email and Phone Number

Contact Centre Call Flow Developer @ BT Group
london, greater london, united kingdom
Stuart Mcgrath's Location
United Kingdom, United Kingdom
About Stuart Mcgrath

Having worked in various roles within the BT Group for the past 35 years I have progressed my career to my current role leading a team delivering support for their Consumer and Business Contact Centres. I have a strong customer centric attitude and am known for going above and beyond to meet operational need.Producing end to end designs detailing requirements from small changes to large projects.Stakeholder management ensuring delivery of agreed business outcomes on time, budget and resource.Working to an agile method providing technical support throughout the delivery lifecycle, resolving live incidents that occur whilst continuing operational process design.Implementing configuration changes within the Genesys CTI platform. routing various customer led interactions through to the contact-centre advisers, thus enabling a right first-time experience for the customer.I am a passionate football supporter and enjoyed my time coaching a youth football team.More recently, became a member of the Vulcan Restoration Trust and enjoying travelling and exploring new places, both within the UK and abroad

Stuart Mcgrath's Current Company Details
BT Group

Bt Group

View
Contact Centre Call Flow Developer
london, greater london, united kingdom
Website:
bt.com
Employees:
61791
Stuart Mcgrath Work Experience Details
  • Bt Group
    Contact Centre Call Flow Developer
    Bt Group Apr 2023 - Present
    London, England, United Kingdom
  • Bt
    Service Enablement Specialist
    Bt May 2022 - Mar 2023
    Brentwood, England, United Kingdom
  • Bt
    Channel Technology Specialist
    Bt May 2014 - May 2022
    Brentwood, England, United Kingdom
  • Bt
    Numerous Roles Within The Bt Group
    Bt Dec 1987 - May 2014
    London, England, United Kingdom

Stuart Mcgrath Education Details

Frequently Asked Questions about Stuart Mcgrath

What company does Stuart Mcgrath work for?

Stuart Mcgrath works for Bt Group

What is Stuart Mcgrath's role at the current company?

Stuart Mcgrath's current role is Contact Centre Call Flow Developer.

What schools did Stuart Mcgrath attend?

Stuart Mcgrath attended Finchley Catholic High School.

Who are Stuart Mcgrath's colleagues?

Stuart Mcgrath's colleagues are Mark Taylor, Mica Burrows, Caroline Rutherford, Dan Stradling, Steve Osborne, Mayank Kumar, Ulli Würfel.

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