Facilitating seamless team operations by fostering collaboration on individual projects, implementing program deliverables, and enhancing connectivity within and outside the organisation through effective coordination of workshops, meetings, and events.● Managed the pilot deployment of Chromebooks for over 200 users, overseeing migration to Gmail as part of the G Suite rollout.● Established and supported a Service Desk function to assist with the Chromebook and G Suite migration, providing forum group and telephone support for user inquiries and issue resolution.● Managed the pilot deployment of Surface Go Laptops for over 200 users and managed the subsequent migration to Office 365, successfully overseeing the rollout to 3,500 staff over a 9-month period.● Acted as a liaison between the outsourced service desk and internal third-line teams during the Surface Go Laptops pilot deployment, ensuring effective support delivery. ● Led the project to replace an outdated and unsupported insurance claims application, ensuring a smooth transition. ● Developed comprehensive technical manuals to facilitate knowledge transfer and training for the outsourced Service Desk regarding the new insurance claims application.● Coordinated the on-premises application and data centre migration to Azure Cloud, enhancing operational efficiency.● Proactively addressed operational challenges by unblocking issues and fostering connections across the organization while coordinating team workshops, meetings, and events.● Facilitated process mapping initiatives for the BT line ordering/ceasing lifecycle within the Service Desk ticketing system.● Led the external migration of the Calm application, which houses the charity's archived records and corporate collections, in collaboration with external vendors.● Represented Barnardo’s at various internal and external events, including conferences, meetups, blogs, and interviews.

Technical engineer ensured data/voice communications across in excess of 1300 sites was stable and reliable which allowed the business to work together efficiently.● Installing, configuring and providing 3rd line support for WAN, LAN and Wireless Technologies (FTTC/ADSL) to around 1200 remote Offices including:Cisco Call Manager, Cisco Meraki, Citrix Netscaler, Forcepoint Proxy, Video Conferencing (Lifesize, Scopia). ● Updated documentation including Disaster Recovery, Project Handover and Product configurations.● Presented workshops to explain new technologies and their benefits to staff.● Advisor to the Head of IT on new technologies and future projects.● Lead the implementation of Cisco VoIP at our Borough and Euston London offices.● Organised Telephone/WebEx and face to face meetings with external contractors and engineers.

Technical engineer oversaw the voice and mobile technologies across the organisation’s estate● Managed and supported the telecommunications system (BT Meridian PBX).● Investigated telecoms faults for other remote sites across the UK and Northern Ireland.● Procurement and provision of mobile handsets. ● Troubleshot mobile device issues and faults.● Liaised with maintenance providers and ordered BT telephone systems.● Tested new telephony hardware with current mobile infrastructure and produced reports of findings to senior management.

Technical support to internal employees. Technology duties such as software installation, troubleshooting and maintaining computer health via phone calls, emails, and in person.

Sales Administrator and Product researcher.

Responsible for managing inventory levels within store.

IT Administrator – Voluntary work experience