Stuart Bennett Email & Phone Number

Leigh, GB

Manchester, GB

Manchester, England, GB

A business owned by its members.

Middlesex, England, GB

• Realising Sky's retail vision by creating an immersive environment and inspiring customer journey to showcase Sky's innovative products like never before. I inspire my teams to consistently deliver the best experience.
• Build and deliver a robust business plan that is aligned to the overall retail goals.
• Proactively maximise the commercial performance of the store; increasing volume and value; driving conversion and Average revenue per unit.
• Analyse the store P&L, drive continuous improvement and quickly remedy areas of performance
• Obsess with delivering an amazing experience for our customers, putting them at the heart of what we do, delivering amazing service which is right first time.
• Be an exceptional coach, utilising in the moment and developmental opportunities to ensure the teams capabilities grow and they are empowered and equipped.

Middlesex, England, GB

• The purpose of Service Operations is to offer the best service in the country to Sky’s 11m UK customers through people led channels – voice, email, messaging, live chat and social media.It is my mission to be brilliant.
• Build and lead a high-performing team, understand and assess the strengths of that team, and develop an operating model that is leveraged and optimised for our people, our customers, and the achievement of our business.
• Contribute to the design, development and evolution of the operational leadership strategy as a core member of the site leadership team to achieve exceptional site operational performance while contributing to the.
• Recognise the potential of employees, develop their skills and strengths through training, development and coaching to improve the overall capability of the team while inspiring, empowering and leading from the front.
• Contribute to the wider service estate programmes and initiatives in collaboration with key stakeholders, strategic partners, change functions and support teams and lead these initiatives at the site level.
• Collaborate with colleagues across the Service estate to implement the overall service operations plan across the service area, including working with our strategic partners

Middlesex, England, GB

Delivering Sky’s mix of TV that people love, pioneering technology and super-fast broadband is a real team effort but it doesn't stop there. Sky is now being seen in 1 in 3 homes and with over 10 million subscribers and rising and I take great pride in delivering outstanding customer experience which contributes to sky’s award-winning customer.

Walsall, West Midlands, GB

People Managment & effective overview of a claim cycle from receiving initial call, deployment of engineers to claim closure, ensuring efficient cost control as well as customer satisfaction is achieved.

Effective performance of the contact centre operation. Lead, develop and drive a successful management team to achieve company sales targets whilst achieving client SLA’s. Responsible for the following functions: emergency response, job Scheduling, Planning & Forecasting, MI, Invoicing, Complaints, Contact Centre, Collection’s & Purchasing.

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