Stuart Betteridge Email & Phone Number

England, United Kingdom

Mobile / Remote

Responsible for Pomeroy's UK&I Technical Resourcing / Staffing service, currently providing 100+ quality, permanent and contract IT professionals to our UK&I clients located is various locations.Pomeroy are able to provide technical resources for short-term or long term needs either on a contract-to hire, Permanent or contractor basis.

Mobile / Remote

Responsible for the delivery of the PSM Inventory Control Managed Service, providing PSM media audits at various sites, primary located in the UK&I, France, Germany and the Nordic countries - with team members employed in most of these countries.AchievementsEstablished a service that was rated very highly by the customer and maintained excellent levels of customer satisfaction.Created new tools for scheduling and managing media inventoriesEstablished new procedures and… Show more Responsible for the delivery of the PSM Inventory Control Managed Service, providing PSM media audits at various sites, primary located in the UK&I, France, Germany and the Nordic countries - with team members employed in most of these countries.AchievementsEstablished a service that was rated very highly by the customer and maintained excellent levels of customer satisfaction.Created new tools for scheduling and managing media inventoriesEstablished new procedures and processes uses globally by other teams.Provided SME support to the customer and during audits. Show less

Ibm Warwick / Boots Nottingham

Responsibilities• Delivery of 3 Media Library and Remote Site Managed Services• Responsible for a Media Library service consisting of over 50,000 media items • Responsible for Portable Storage Media Management procedure and policy adherence• Management of 35 team colleagues located across the UK• Monthly CSI and KPI reporting• Regarded by customer as Portable Storage Media subject expertsAchievements• Improved the quality and customer perception of the… Show more Responsibilities• Delivery of 3 Media Library and Remote Site Managed Services• Responsible for a Media Library service consisting of over 50,000 media items • Responsible for Portable Storage Media Management procedure and policy adherence• Management of 35 team colleagues located across the UK• Monthly CSI and KPI reporting• Regarded by customer as Portable Storage Media subject expertsAchievements• Improved the quality and customer perception of the service provided by main IBM data centre Media Library Team.• Generated an enjoyable working environment for IBM data centre Media Library Team.• Assisted customer to generate Portable Storage Media processes and procedures for global use• Received a consistently high standard of customer feedback Show less

Remote / Mobile

Responsibilities• Delivery of 24x7, 365 days a year UK & Ireland Local Operations Support Managed Service• 15 remote customer sites across the UK and 2 main IBM Data Centres supported• Server / Hardware Support / Portable Storage Media Management (PSM)• Management of 19 team colleagues located across the UK&I• Control of a fleet of 6 acclimatised vehicles• Monthly CSI and KPI reporting• Management of team expenditure• Development of new Local Operations Support… Show more Responsibilities• Delivery of 24x7, 365 days a year UK & Ireland Local Operations Support Managed Service• 15 remote customer sites across the UK and 2 main IBM Data Centres supported• Server / Hardware Support / Portable Storage Media Management (PSM)• Management of 19 team colleagues located across the UK&I• Control of a fleet of 6 acclimatised vehicles• Monthly CSI and KPI reporting• Management of team expenditure• Development of new Local Operations Support “Best Practice”Achievements• Established a new Managed Service offering• Delivered service to agreed customer Service Levels• Tripled Local Operations Team service offering within 6 months of service start• Consistent high standard Customer Satisfaction feedback Show less

Ibm Warwick

Responsibilities• Delivery of 24x7, 365 days a year, AS/400 Operations Managed Service• Over 50 AS/400 systems and HP/3000 systems• Management of 21 AS/400 professionals• Transition of new customer systems into BAU service• Monthly CSI and KPI reportingAchievements• Doubled the scope of service within first year of responsibility• All services delivered to agreed Service Levels• Assisted customer to offshore a number of systems to Bangalore, India

Ibm Warwick

Providing team leadership and support to 24/7 AS/400 Operations Managed Service.• Supported over 50 AS/400 and HP/3000 systems • Created and maintained over 500 documented procedures• Provided education and training of new processes and procedures• Assisted with the transition of new customer systems into BAU service• Provided performance statistical data for service reporting

Ibm Warwick

AS/400 Operations for 30 clients covering 50+ systems.

Helping people to make positive changes to their lives.

Birmingham, United Kingdom

Providing AS/400 Technical Support to 100+ users.

Hammersmith, London

AS/400 and IBM Mainframe Operations (24/7)

Birmingham, United Kingdom

Tandem / AS/400 Operations

National Diploma, Computer Studies

Education record