Stuart Bourke Email & Phone Number

China, China, Cn

* Lead a high-performing global team of Event Services and Studio Operations professionals based in China, Los Angeles, New York, Toronto, London, and Dublin, providing guidance, support, and development opportunities.* Deliver customer-centric event experiences and studio productions at scale across ByteDance/TikTok's global offices, ensuring cost efficiency.* Provide regular, timely reporting to leadership, accounting, and financial planning teams.* Drive the transformation of Event Services from a single team with a limited scope to a global team with a diverse, expanding portfolio of services.* Establish and implement departmental goals, objectives, policies, and operating procedures for both short- and long-term success.* Support Executive Business Centers, Special Event Venues, Large Production Venues, Meeting Centers, and Global Studio operations across China, APAC, the Americas, and soon EMEA (2025).* Expand the Event Services venue portfolio by 100% in the AMS region, managing projects from concept to delivery while ensuring high-quality execution.* Initiate global capacity planning to enhance productivity and reduce over-hire and labor costs.* Build strategic relationships with partner groups, design and open multiple new studios globally, and stay current with industry best practices and emerging technologies.* Establish and maintain strong relationships with key stakeholders, including executives, business unit leaders, and external partners.* Manage resources, labor scheduling, and workload balancing while ensuring the team adheres to safe, best operational practices.

Los Angeles, California, Us

* Led the development of scalable IT infrastructure across AMS for TikTok, ensuring seamless service delivery aligned with global strategy. Supported 18 new office openings, 20+ expansions/renovations, data center deployments, and regional technology upgrades.* Recruited, trained, and built high-performing IT teams, growing Service Operations from a single person to a multi-skilled team, including ProAV and Solution Delivery. Promoted a culture of excellence, teamwork, and improvement.* Managed fiscal planning, including annual plans, CAPEX/OPEX budgets, and regular reporting to leadership. Identified and addressed gaps in Service Operations, collaborating with leads to enhance processes, reduce escalations, and improve service quality.* Adapted communication and technology recommendations to accommodate diverse cultural and regional differences. Led the hiring, management, and scaling of AMS IT teams, focusing on service quality and efficiency.* Managed major IT projects, delivering reliable systems to meet AMS's evolving needs. Developed scalable roadmaps aligned with regional goals to ensure sustainable infrastructure. Assessed and improved IT service levels and support models both regionally and globally.* Established and implemented departmental goals, objectives, and policies for long-term success. Maintained an optimized structure to support effective communication and decision-making, ensuring compliance with regulations and industry standards.

New York, New York, Us

Responsible for the teams performing 24/7 support of the IT Infrastructure of all FOX divisions. I'm leading a group of Managers and IT Professionals responsible for:- End User Technology Experience and Support (including service desk and localized support) - Enterprise Applications- Unified Communications (Phone, Videoconferencing, Collaboration tools)- Field Operations - End User Life Cycle Management - ServiceNow ITOM Practice setupMain areas of focus:- Ensure business continuity 24/7- Ensure end-user satisfaction- Maintain alignment with IT Leadership on all levels of end user technology needs- Budget planning and control- Design, analyze and support the company's technology structure, systems, and processes- Continuous improvement - Ensure compliance with system requirements, business objectives, security standards and other technical requirements

New York, New York, Us

South San Francisco, California, Us

- Reporting to the office of the CTO - Identify, recommend and support new cloud technology with stakeholders. - Collaborate with other business units across the organization on technology strategy and corporate objectives.- Determine business requirements for IT systems (legacy, current, and future) - Increase operational efficiency & employee engagement by focusing on software and technologies to enable automation

South San Francisco, California, Us

- Managed SuccessFactors Sales environment in 4 Datacenters - Directly responsible for identifying outdated infrastructure and leading effort to refresh environment. Resulting in a 50% improvement in application availability- Built the support model for the sales datacenter environment - Responsible for change control for the Sales DC environment - Created role descriptions for the global support teams (DBA, System architects, engineers, PM) and initiated hiring process conducting interviews and hiring. - Member of leadership team involved in planning and executing Microsoft Azure migration from existing colocation data centers

South San Francisco, California, Us

- Main project lead for SuccessFactors global IT Systems integration into SAP. This involved managing, scheduling, training, documentation for SuccessFactors IT staff and Users enabling efficient and seamless integration on the SAP infrastructure. Traveled onsite to global offices managing user migration teams. - Managed the US IT and Infrastructure Support team based out of the San Francisco office

South San Francisco, California, Us

- Built out the SuccessFactors offices in London, Copenhagen, Munich, Dublin, Izhevsk. Managed all aspects of build out Including – IT Infrastructure, Telecoms, Networks, Facilities, Fit and Finish. - Built and Managed multiple geographically dispersed teams – onsite IT Support, Global IT Helpdesk, Engineering support, Partner Support.- Met with internal leadership and teams to understand their needs and implement solutions. - Performed rollout of new and improved IT Systems enabling SuccessFactors users to work easier and with more collaboration including – MS Exchange, OKTA, Cisco Jabber - Implemented many initiatives around onboarding new staff into SuccessFactors to increase efficiency and ease onboarding time. - Negotiated new and improved contracts with global vendors for telecoms, hardware purchasing, hiring and recruiting resources. Always ensuring best value for money for the company without compromising on products.

South San Francisco, California, Us

- Built and led EMEA IT and facilities organizations from the ground up. 60 team members in multiple global locations. Consistently delivered productivity results.

London, England, Gb

- Managed IT Support for staff in London office and remote users in Hong Kong office that included disaster recovery, desktop support, BES, e-mail, storage, file and print, LAN/WAN networks, telecom, and backups.

Stamford, Ct, Us

- Managed IT support service to more than 200 end users.- Provided management, support and mentoring to IT staff.

New York, Ny, Us

- Managed a team of four staff responsible for supporting 500 end users based in four sites in London.- Managed administration of network, desktop, notebooks and network connectivity.