Created this start-up business by combining my skills and knowledge from previous employment with my love of music.I have created a suite of courses of tuition for adults wishing to learn the bagpipes.I have developed the marketing plan, integrating a strong online presence via the website and social media. I can provide the agility to adapt to changing conditions while adhering to the overall business plan for growth.

A national plumbing supplies retailer that provides for commercial project clients, trade clients and domestic consumers. Owned by Fletcher Building.Achievements- Built stronger relationships with local plumbers- Increased trade account customers by 27% over 12 months- Coordinated and delivered the shut down of the North Perth branch with under 1% stock loss- Received national recognition from the General Manager on my customer service levelsTasks performed-… Show more A national plumbing supplies retailer that provides for commercial project clients, trade clients and domestic consumers. Owned by Fletcher Building.Achievements- Built stronger relationships with local plumbers- Increased trade account customers by 27% over 12 months- Coordinated and delivered the shut down of the North Perth branch with under 1% stock loss- Received national recognition from the General Manager on my customer service levelsTasks performed- Motivated and coached small teams to provide exceptional customer service- Implemented stringent stock control procedures to reign in time management issues- Applied and coached safety attitudes to provide a safe working environment- Analysed and actioned the P&L to bring the branches into a positive EBIT Show less

This member based organisation provides a platform for musicians to improve their skills of playing bagpipes, tenor drums and snare drums via workshops, exams and competitions. The West Australian Branch of Pipe Bands Australia.Achievements- An increase of Band participation rates in competitions by 180%. 80% of Pipe Bands now participate in our events- An increase of Solo competitor rates of 160%. 65% of members eligible to compete enter solo competitions- Grown the number of… Show more This member based organisation provides a platform for musicians to improve their skills of playing bagpipes, tenor drums and snare drums via workshops, exams and competitions. The West Australian Branch of Pipe Bands Australia.Achievements- An increase of Band participation rates in competitions by 180%. 80% of Pipe Bands now participate in our events- An increase of Solo competitor rates of 160%. 65% of members eligible to compete enter solo competitions- Grown the number of competitions from 3 per year to 11 per year- Doubled the number of workshops available with an average participation increase of 75%- The WA Branch is now the example for the National body to implement the strategy for growth NationallyTasks performed- Sourcing appropriate venues by negotiation with local governments throughout WA- Providing required EHS documentation for safety compliance of public events- Writing content for communication to members via Social Media, email and Newsletters- Strategically partnering with similar cultural organisations for each event- Sourcing Sponsorship from Lottery West, local business and venues to improve financial viability- Coordinating volunteer workforce, participants and vendors prior, during and at the conclusion of events- Coordinate member bands in participation around ANZAC Day, Remembrance Day, Christmas and other high exposure public events Show less

A national big box styled hardware retailer that provided for domestic consumers and trade customers. Departments included Hardware, Décor, Indoor Gardens, Outdoor Gardens, Plumbing and Electrical appliances. Was owned by Woolworths and Lowes.Achievements- As part of the management team, I played an instrumental role in driving cultural change by delivering accurate processes to reduce shrinkage and increase sales margins. 2016 stock-take results showed a 76% improvement from the… Show more A national big box styled hardware retailer that provided for domestic consumers and trade customers. Departments included Hardware, Décor, Indoor Gardens, Outdoor Gardens, Plumbing and Electrical appliances. Was owned by Woolworths and Lowes.Achievements- As part of the management team, I played an instrumental role in driving cultural change by delivering accurate processes to reduce shrinkage and increase sales margins. 2016 stock-take results showed a 76% improvement from the previous year.- By changing the way old promotional stock was handled, we generated positive cashflow to provide funds to buy stock that created further positive cashflow and consumer enthusiasm - This change in cashflow achieved a strong financial result in the final quarter of trade. This positive result was enough to pull the business into profit for the first time in its final year of trading.Tasks performed- Leading 100+ associates and trade specialists (34 direct reports) to ensure the highest level of product availability for customers. - Inspired associates to take accountability of their areas in regards to stock on shelves and have the appropriate add-on products available. - Planned and delegated tasks to implement the regular catalogue tie-up. I coordinated bulk stock displays at aisle ends and promotional areas to maximize sales. Show less

A national FMCG supermarket. Was owned by Wesfarmers.Achievements- Maintained trade levels of $850,000 - $900,000 weekly.- Kept staff rostered hours within budgeted expectationsTasks performed- Conducted daily huddles to communicate store’s successes and results- Worked closely with the store manager on all aspects of supermarket trading. - Provided guidance and assistance for all department’s functions- Ensured a safe and productive working environment was… Show more A national FMCG supermarket. Was owned by Wesfarmers.Achievements- Maintained trade levels of $850,000 - $900,000 weekly.- Kept staff rostered hours within budgeted expectationsTasks performed- Conducted daily huddles to communicate store’s successes and results- Worked closely with the store manager on all aspects of supermarket trading. - Provided guidance and assistance for all department’s functions- Ensured a safe and productive working environment was maintained for all 130 staff members Show less

Retail store selling outdoor and alfresco furniture and BBQ’s. Private company owned with 3 stores.Achievements- Designed and set up a branch from an empty warehouse- Created & Implemented procedures of stock control- Designed and coached staff sales training packagesTasks performed- Staff recruitment; Managing P&L; Merchandise & Implement stock control; Provide sales training; Planning seasonal stock; promotional activity.

Supplier of electrical appliances with the brands of IXL, La Germania, Neff & Gaggenau. Achievements- Closed multiple sales in excess of $100,000 for kitchen appliances Tasks performed- Demonstration appointments; High end product sales; Staff timetabling; Relationship building; Sales staff training and appointments; Consumables control.

This electrical retailer had proceeded through many changes in structure. The most recent change was from the ownership of Clive Peeters to the current owners of Harvey Norman.My role as Sales Manager was to motivate and monitor the team of 14 sales executives and have them achieve their KPI’s. The Key Performance Indicators to achieve the stores $1,000,000 monthly budget include sales executives to maintain their individual budget for turnover, maintain their 20% gross profit margin… Show more This electrical retailer had proceeded through many changes in structure. The most recent change was from the ownership of Clive Peeters to the current owners of Harvey Norman.My role as Sales Manager was to motivate and monitor the team of 14 sales executives and have them achieve their KPI’s. The Key Performance Indicators to achieve the stores $1,000,000 monthly budget include sales executives to maintain their individual budget for turnover, maintain their 20% gross profit margin, achieve a warranty strike rate of below $4000 while applying exceptional customer service. I assisted in double closes to give customers confidence in their choice and credibility to the sales executive. I negotiated customer service issues that escalated beyond the scope of sales executives.My marketing tasks involved merchandising of stock to ensure the availability and internal placement to gain greatest impact. Weekly promotional advertising campaigns required advertised stock to be prominent, usually loss-leaders, and have more profitable items nearby. Displays of evoked brands and directional brands were strategically located to create maximum impact in sales figures. I initiated direct marketing campaigns to drive sales. These included targeted audiences of customers requiring leasing options, recent customers suggesting seasonal items and high end customers advising of VIP nights. Reporting of the outcomes of these initiatives included customer traffic within the store, conversion rates of sales and the amount they spent. Show less

The Federal electorate of Hasluck is located towards the east of the Perth metropolitan area.Achievements- 100% publication rate of press releases provided to local newspapers- National broadcasts of Federal Treasurer (Peter Costello) visit to the electorate- State coverage of Minister for Foreign Affairs (Alexander Downer) visit to the electorate- State coverage of Minister for Employment and Workplace Relations (Joe Hockey) visit to the electorateTasks performed-… Show more The Federal electorate of Hasluck is located towards the east of the Perth metropolitan area.Achievements- 100% publication rate of press releases provided to local newspapers- National broadcasts of Federal Treasurer (Peter Costello) visit to the electorate- State coverage of Minister for Foreign Affairs (Alexander Downer) visit to the electorate- State coverage of Minister for Employment and Workplace Relations (Joe Hockey) visit to the electorateTasks performed- Wrote press releases for publication in local and state newspapers- Adapted federal press release templates to fit local electorate to deliver a consistent message - Coordinated venue locations, media and talent to appear at community events- Designed and provided content for a new monthly newsletter to supporters in the state- Wrote speaking points for the member to deliver at public speaking events- Wrote letters to sponsors pledging for further donations and advising them how funds were distributed- Developed alliances with other Members & Senators to strategically campaign the 2007 Federal Election Show less

A West Australian not-for-profit dance association that provides support for dance teachers. Ballroom and Theatrical branches both provide an extensive exam syllabus and competition structure. Reporting financial statements, of the wide variety of events conducted, to the executive committee. Preparation of press releases promoting the association’s events and community services. Allocation and coordination of examiners, to members’ studios and for public exams was organised… Show more A West Australian not-for-profit dance association that provides support for dance teachers. Ballroom and Theatrical branches both provide an extensive exam syllabus and competition structure. Reporting financial statements, of the wide variety of events conducted, to the executive committee. Preparation of press releases promoting the association’s events and community services. Allocation and coordination of examiners, to members’ studios and for public exams was organised. Coordination of DMIA Theatrical Showtime dance competitions. Tasks included gaining sponsorship, budgeting, rules and guidelines, sourcing adjudicators, venue selection, prizes and awards, communication with entrants and teachers and coordination of volunteer help. Show less