Engaged with the Wave 3 stream of the Elders SysMod program, focusing on Livestock and business improvement outcomes.

Business requirements elicitation through workshops, interviews and shadowingBusiness case and options analysis developmentComplex stakeholder analysis and engagementIdentification and ongoing maintenance of project risks, issues, changes, decisions and opportunitiesDetailed design and development of system integrationsSystem administration and technical software configurationDevelopment of training packages and materialsAgile project delivery and daily sprint… Show more Business requirements elicitation through workshops, interviews and shadowingBusiness case and options analysis developmentComplex stakeholder analysis and engagementIdentification and ongoing maintenance of project risks, issues, changes, decisions and opportunitiesDetailed design and development of system integrationsSystem administration and technical software configurationDevelopment of training packages and materialsAgile project delivery and daily sprint stand-upsContinuously develop the Program and Project Management Framework (PPMF)Development of Power BI dashboards through multiple data sources (API’s) Show less

Senior leadership position, reporting to the General Manager and Directors.Successful development of highly skilled technical individuals, through coaching, growth opportunities and professional development planning.Overseeing the introduction of company wide policy and process changes, quality management system implementation, information security management system implementation (ISO 9001, 20000, 27001/2 standards).Defence industry consulting for ASD Essential 8 and DISP… Show more Senior leadership position, reporting to the General Manager and Directors.Successful development of highly skilled technical individuals, through coaching, growth opportunities and professional development planning.Overseeing the introduction of company wide policy and process changes, quality management system implementation, information security management system implementation (ISO 9001, 20000, 27001/2 standards).Defence industry consulting for ASD Essential 8 and DISP membership programmes.Ongoing change management and continuous improvementDevelopment of the customer sales and service delivery processes and supporting systems, resulting in a direct improvement to company business intelligence efforts.Ongoing customer facing business improvement consulting for policies, process and supporting systems, resulting in significant change and improvement for customer operations in their organisations.Project and customer deliverable management, workload and resource planning.Business to business sales, tender writing, quoting and sales lifecycle management. Show less

Junior leadership position, reporting to the General Manager.Swiftly developed and continued to maintain key customer relationships.Identified operational issues experienced by staff and customers.Developed strategic plans for improvement to policy, process and supporting systems for both the internal company and customer base.Project and customer deliverable management and adherence. Acted as an escalation point for internal staff and customers for level 2 and 3 support… Show more Junior leadership position, reporting to the General Manager.Swiftly developed and continued to maintain key customer relationships.Identified operational issues experienced by staff and customers.Developed strategic plans for improvement to policy, process and supporting systems for both the internal company and customer base.Project and customer deliverable management and adherence. Acted as an escalation point for internal staff and customers for level 2 and 3 support related issues.Assisted in the ongoing support and system administration of customer software systems, servers, networks and general IT infrastructure. Show less

Junior leadership position, reporting to the Managing Director.Successful development of the customer sales processes and supporting systems.Ongoing continuous improvements of the internal company policies and procedures.Technical account management of key client accounts.Business to business sales, tender writing, quoting and sales lifecycle management.Customer facing business improvement consulting for supporting systems.Vendor and supplier management, procurement of… Show more Junior leadership position, reporting to the Managing Director.Successful development of the customer sales processes and supporting systems.Ongoing continuous improvements of the internal company policies and procedures.Technical account management of key client accounts.Business to business sales, tender writing, quoting and sales lifecycle management.Customer facing business improvement consulting for supporting systems.Vendor and supplier management, procurement of goods and services.Project and customer deliverable management Show less

Monitoring and managing service desk incidents and requests.Prioritising and actioning against customer Service Level Agreements.Assisting and/or managing cloud migration projects (Office 365 & Amazon Web Services)Troubleshoot and maintaining Windows, Mac and desktop application issues.Liaise with third party support parties and vendors to assist support activities.Stay current with technological developments in systems administration and advise customers of areas for… Show more Monitoring and managing service desk incidents and requests.Prioritising and actioning against customer Service Level Agreements.Assisting and/or managing cloud migration projects (Office 365 & Amazon Web Services)Troubleshoot and maintaining Windows, Mac and desktop application issues.Liaise with third party support parties and vendors to assist support activities.Stay current with technological developments in systems administration and advise customers of areas for improvements and relevant new products and services. Show less

Customer serviceCash handlingStore opening and closing proceduresStock facing and replenishmentCustomer complaint handlingProcessing orders and returns