Stuart Campbell Email & Phone Number

Bellevue, WA, US

Bellevue, Washington, United States

Bellevue, Washington, United States

Snoqualmie, WA

Bellevue, WA

• Contractor through Apex Systems - Converted to Full Time Employee December 2015Consultative resource to senior business leaders of financial lending component of nation’s third largest mobile phone carrier. Manage.
• Cross analyze Ericsson Billing system and loan management business requirements to support smooth delivery.
• Follow them through the functional design, testing and implementation phases via a Requirements Traceability Matrix (RTM)
• Troubleshoot and resolve inconsistencies between solutions to meet business user’s needs.
• Liaison with internal and external integration and technical teams to coordinate cost effective project management.

Bothell, WA

• Contractor through TekSystemsProvided business analysis and project support for improvements and new functionality to enterprise business to business e-commerce portal. Responsible for multiple projects from concept to.
• Wrote clear and unambiguous business and functional requirements from scope statements.
• Prepared and executed User Acceptance Testing scripts ensuring validation and traceability
• Built and delivered training materials for delivered functionality to internal support teams.
• Reviewed and analyzed each business flow for improvements and fixes, system impacts, tested improvements and delivered changes to production system as part of day to day work.
• Worked with raw transaction data and other reports to understand customer pain points to drive priority.

Greater Seattle Area

• Executed all aspects of business systems analysis and business process improvement for the 250-member division focused on relational fundraising. Served as liaison to information services division to help define.
• Managed the Blackbaud CRM Implementation valued at $1.5M.
• Led teams through Policy and Procedure retention and updates to develop training materials to influence best practices and increase knowledge of CRM system.
• Played a key role in further development of the CRM system to create the division’s first pipeline of expected revenue. Results include the elimination dozens of offline processes and saving staff thousands of hours.
• Oversaw the roll out of Microsoft Office 365 and conversion of Lotus Notes to Microsoft Outlook for 250 users, which included managing break fixes, enhancements, and user adoption for business users.

Greater Seattle Area

• Led project management functions from inception through completion. Contributed to launching the relational fundraising organization while implementing CRM Enterprise software for 150 users over 15-month time frame..
• Championed efforts to implement a complex use of Tibco middleware to develop an Enterprise Service Bus between Oracle ERP system and Blackbaud CRM, which aligned multiple stakeholders and complex change management.
• Facilitated workshops to create content for policy and procedure documentation.

Bellevue, WA

• Planned, directed, and completed the analysis of automated billing systems. Successfully led a team of 5 business analysts to revamp paperless billing processes. RESULTS: 23% increase in customers opting out of paper.

An industry-leader for price optimization and management solutions that improve all facets of business-to-business pricing (segmentation, analysis, setting and execution) increasing margins and maximizing profits. 130 employees.Led and implemented business specifications and pricing consulting aspects till completion of the project while orchestrating.

International humanitarian organization serving the world's poorest children and families. 1,300 employees.- Acted as a liaison between key business stakeholders at multiple levels and technical experts- Integrated e-commerce solution that allowed World Vision to receive PayPal donations- Analyzed and tested for Oracle applications upgrade from 11.5.8 to.

- Executed production of billing statements for over 600,000 donors, customized by segment to assist largest business division generate over $300 million in annual revenue. Collaborated with IS team to deliver electronic donor billing system- Evaluated current processes, researched beneficial changes, made recommendations and implemented process.

Federal Way, Washington

- Managed and oversaw the customized Oracle-based CRM (Customer Relations Management) system that provided technical support for a department of 24 staff. Interfaced with donors, internal staff and the global workforce from the 100 countries where World Vision has a presence

- Launched/Implemented customized Oracle-based CRM system development project. Gathered requirements, tested, wrote functional specifications and configured Oracle Inventory, Install Base, telesales, Marketing Online and Pricing - Analyzed legacy data systems and recommended solutions for cleansing and enhancementRESULTS: Changes to system reduced.

Education record

Ma

Bs

Aas

High School Diploma