Stuart Campbell Email & Phone Number

Bellevue, Wa, Us

Bellevue, Washington, United States

Bellevue, Washington, United States

Snoqualmie, Wa

Bellevue, Wa

Contractor through Apex Systems - Converted to Full Time Employee December 2015Consultative resource to senior business leaders of financial lending component of nation’s third largest mobile phone carrier. Manage multiple sets of requirements that support and define the development of loans management solution to hold over $5B in receivables. Support cross project requirements review and consumption during company’s effort to replace the majority of legacy systems simultaneously. Review and troubleshoot high level design documents with monthly code drops for traceability to business requirements and ensure final product delivers desired business functionality.• Cross analyze Ericsson Billing system and loan management business requirements to support smooth delivery.• Follow them through the functional design, testing and implementation phases via a Requirements Traceability Matrix (RTM)• Troubleshoot and resolve inconsistencies between solutions to meet business user’s needs.• Liaison with internal and external integration and technical teams to coordinate cost effective project management.

Bothell, Wa

Contractor through TekSystemsProvided business analysis and project support for improvements and new functionality to enterprise business to business e-commerce portal. Responsible for multiple projects from concept to go live across a monthly release schedule to solve business problems. Utilized qualitative and quantitative data to provide consultative expertise to help drive solutions for enterprise customers. Work with users to provide reliable execution of online transactions.• Wrote clear and unambiguous business and functional requirements from scope statements.• Prepared and executed User Acceptance Testing scripts ensuring validation and traceability• Built and delivered training materials for delivered functionality to internal support teams.• Reviewed and analyzed each business flow for improvements and fixes, system impacts, tested improvements and delivered changes to production system as part of day to day work.• Worked with raw transaction data and other reports to understand customer pain points to drive priority.• Designed and delivered improved process to drive customers to self service which resulted in doubling and then tripling online transactions in first two months. Estimated annual savings of $3M.

Greater Seattle Area

Executed all aspects of business systems analysis and business process improvement for the 250-member division focused on relational fundraising. Served as liaison to information services division to help define priorities and execute on new projects and break fixes to existing systems. Introduced new processes that enhanced efficiency.• Managed the Blackbaud CRM Implementation valued at $1.5M.• Led teams through Policy and Procedure retention and updates to develop training materials to influence best practices and increase knowledge of CRM system.• Played a key role in further development of the CRM system to create the division’s first pipeline of expected revenue. Results include the elimination dozens of offline processes and saving staff thousands of hours per year.• Oversaw the roll out of Microsoft Office 365 and conversion of Lotus Notes to Microsoft Outlook for 250 users, which included managing break fixes, enhancements, and user adoption for business users.

Greater Seattle Area

Led project management functions from inception through completion. Contributed to launching the relational fundraising organization while implementing CRM Enterprise software for 150 users over 15-month time frame. Managed relationships with vendors and secured competitive pricing for purchases.• Championed efforts to implement a complex use of Tibco middleware to develop an Enterprise Service Bus between Oracle ERP system and Blackbaud CRM, which aligned multiple stakeholders and complex change management. • Facilitated workshops to create content for policy and procedure documentation.

Bellevue, Wa

• Planned, directed, and completed the analysis of automated billing systems. Successfully led a team of 5 business analysts to revamp paperless billing processes. RESULTS: 23% increase in customers opting out of paper billing. Annual cost savings US$40M. Liaised between the user community and internal IT resources.

An industry-leader for price optimization and management solutions that improve all facets of business-to-business pricing (segmentation, analysis, setting and execution) increasing margins and maximizing profits. 130 employees.Led and implemented business specifications and pricing consulting aspects till completion of the project while orchestrating technical, scientific and project delivery aspects to produce timely, high quality results.

International humanitarian organization serving the world's poorest children and families. 1,300 employees.- Acted as a liaison between key business stakeholders at multiple levels and technical experts- Integrated e-commerce solution that allowed World Vision to receive PayPal donations- Analyzed and tested for Oracle applications upgrade from 11.5.8 to 11.5.10 - Provided analysis, design, testing and configuration for Oracle databaseRESULTS: System configuration successfully tracked over $1.2 billion dollars in annual donor giving

- Executed production of billing statements for over 600,000 donors, customized by segment to assist largest business division generate over $300 million in annual revenue. Collaborated with IS team to deliver electronic donor billing system- Evaluated current processes, researched beneficial changes, made recommendations and implemented process improvements to streamline delivery of monthly billing/statementsRESULTS: Achieved a 50% reduction in customer segmentation; 10% cost savings to the annual budget

Federal Way, Washington

- Managed and oversaw the customized Oracle-based CRM (Customer Relations Management) system that provided technical support for a department of 24 staff. Interfaced with donors, internal staff and the global workforce from the 100 countries where World Vision has a presence

- Launched/Implemented customized Oracle-based CRM system development project. Gathered requirements, tested, wrote functional specifications and configured Oracle Inventory, Install Base, telesales, Marketing Online and Pricing - Analyzed legacy data systems and recommended solutions for cleansing and enhancementRESULTS: Changes to system reduced undeliverable mail by 90%, contributing to a 56% increase in donations from $7.4 to $11.5 million

Education record

Ma

Bs

Aas

High School Diploma