Helping the estate maximise profit conversion & identifying opportunities for growth. Streamline company operating procedures, creating improved efficiency and cost savings. Inspiring and coaching talent in the team through succession planning and promoting the company culture. Project managed the implementation of new EPOS systems, in house payroll platform & reporting systems, provided full in house training and provided solutions to operational needs.

Managing a team of eight professionals, overseeing the hiring, developing capabilities, and professional growth of my team I am accountable for all retail audits based on risk profiling and scheduled visits.I have a proven impact in reducing the variance between Theoretical and Actual gross margin percentages from 0.43% to 0.16% gap, leading to improved company conversion ratesSecuring a stakeholder investment I was able to initiate a change in management procedures resulting in an increased profit margin and a return on investment of 64.3% after 12 months (+1% category yield growth) Informative and structured presentation of results with remedial action points, business trends and identifying company exposure to risk to all levels, working directly with all departments providing a defined and clear approach to success. Through proactively implementing change with guidance, training and mentoring, I've managed to help site managers reduce common pitfalls and assist them in overall business margin enhancement.Being instrumental in the development and implementation of new systems including their suitability, data integrity and final user acceptance tests, I have produced numerous best practice procedures, reducing man hours and improving accuracy of reports and data entry. Leading front line valuations and assessments on all consumable and non consumable stock at acquisitions, I was able to represent Youngs PLC as an initial contact on completion day. The managed house estate has increased by 24% during my tenure so far to 207 sites.

Full accountablility for the flagship site located airside Terminal 1, London Heathrow airport and BAA contact Senior Manager for the three Geronimo airport interests. Deputising for the Operations Officer providing seamless coverage with daily operational functions. Turnover varied from £100,000 to £200,000 depending on departures and customer profiles. Worked directly with BAA account managers to achieve KPI targets and enhanced customer journey satisfaction by 0.6 (12%)Analysed passenger demographics and profiling information, enabled optimal productivity and effective conversion of these high revenue but low conversion siteAccountable for the inspection and validity of all security clearance certificates and documentation for approval to work for upwards of 130+ staff in a customs restricted area Ensured full compliance to all Customs, H&S, food hygiene and P&L conversion including stock control and margins

An invitation to return to Geronimo Inns led to my appointment as General Manager at the Red Barn, a destination quality food led converted barn set outside of London in the Surrey countryside. I introduced bespoke receptions catering up to 200 guests, generating an additional revenue stream of £350,000 and increased the profile through community projects and special events. Conversion rates improved by 2.6% after 18 months of sustained sales growth