Stuart Cottle Email & Phone Number

Sandy, Utah, United States

- Manage the relationship and technical support of Employee Navigator's largest carrier partners- Implement monthly reporting and analytics for carrier ticket volume and growth trends- Advise on strategic operational processes as business expands internally and externally- Automate processes through Python and VBA scripts: customized email lists, reporting, and scraping tools- Create data visualizations using Python's Pandas, Seaborn, and Matplotlib libraries

Sandy, Utah, United States

- Managed the technical questions and implementation of COBRA and Cafeteria partners- Built a process for auditing and tracking tickets from Customer Support teams and organized data in Excel for management visibility- Executed the implementation and onboarding of industry partners, leading to higher partner engagement and success on our platform- Analyzed and responded to technical support questions from Customer Support team and strategic partners

Greater Salt Lake City Area

Greater Salt Lake City Area

- Top performer for call activity in the Utah office during Q1 2018- Increased personal daily call activity from 1.8 calls to over 4 calls per day- Analyze data for Gartner Catalyst conference and send weekly updates to team- Created an Excel program (using VBA) to automate sending calendar meeting invitations and trained my team how to implement it into their weekly process. This program improves the process and saves our team over 10 hours per week- Support internal and external teams on four Gartner platforms - Gartner for Technical Professionals (GTP), TechPlanner, IDEAS, and Machina Research, while the average CSM supports only one product- Manage the global service delivery of Gartner's TechPlanner product by: - Ensuring successful license setups - Coordinating and leading service kickoffs - Providing additional support and troubleshooting issues as needed- Increased TechPlanner retention from 74% to 82% in 2016 through client engagement, the creation of monthly newsletters, and successful service kickoff meetings

Provo, Utah Area

Market research, survey design, research client management, brand mapping, marketing strategy, loyal-customer interviews, brand strategies, production design, copy writing.

Provo, Utah Area

Manage front desk to increase customer satisfaction during visits and office callsSuccessfully answer customer questions and resolve concernsContinually improve the BYU Alumni Networking site for increased potential for students and alumni to connect and find out about other career paths

Provo, Ut

Managed social media accounts owned by The Daily Herald including The Ticket, Utah Adventurer, MomClick, and SavvyShopperDeals. Increased total page likes on Facebook for The Ticket by 77% and Mom Click by 177%Devised new strategies for increasing the number of followers and driving up user engagement.Promoted weekly giveaways through social mediaCreated social media action plan to identify key goals and ways to measure themPublished two articles online and in the local newspaper. Click on the links below to read them.

Provo, Utah Area

Plan and Organize marketing campaigns to grow local college social media audienceImplement innovative social media strategies to increase public interest in local talent and events

Provo, Utah Area

Implemented SEO, social-media, and web-design strategies through firsthand experience with Leadgenix clients including Saferoad Insurance, Stevens-Henegar College, and Check CityGained experience with Google Analytics to track website performance and monitor trends

Master Of Science In Business Analytics (Msba), Data Analytics, Machine Learning, Analytic Decision Models

Linear regression, machine learning, decision trees, random forest, text analytics, neural networks, support vector machines, prediction.

Bachelor Of Science (B.S.), Business Administration And Management, Marketing

Bachelor'S Degree, Business Administration, Marketing