Experienced financial services professional with a broad-based 32-year career in large banking companies most recently focussed on conduct, customer and business risk. Previously specialised in product and proposition development, operations, finance, branch and sales management. Has managed small teams of technical experts and large operational teams of 650+ FTE and annual expense budgets of c.£10m. Confident in presenting to the most senior executive forums and regulatory contacts.The last 5 years have been focused in the risk area of an Insurance business. Substantially, this has been directed towards conduct and ensuring fair outcomes for customers, including involvement in developing customer conduct metrics in an ongoing dialogue with the FCA. This also included product and proposition management. More latterly, management of a team of technical experts providing advice and guidance on regulatory, compliance and legislative issues across the business.
Listed skills include Outsourcing, Leadership, Process Improvement, Financial Services, and 4 others.