Simplayfi fast forward your journey to customer loyalty, growth, and advocacy. Our strategic consulting and simulation services help enterprises navigate the complex challenges of delivering excellent customer experiences in the digital age.Our Solutions Include:Assessments: Identify strengths and weaknesses in your customer-impacting processes, practices, and technologiesRoadmaps: Accelerate toward customer excellence with an actionable plan for achieving your strategic visionSimulations: Take your people with you on your transformational journey with our game-changing simulation experiences

Award Winning, Aesthetics by Stephanie offers facial aesthetics treatments ranging from Lip Filler (0.7ml & 1.0ml) & Dermal Fillers to Skin Treatments to Wrinkle Relaxing Injections (commonly known as Botox) to the men and women of Livingston, Bathgate, and the wider West Lothian and Edinburgh areas. Our clinic is warm, soothing and inviting, situated in the heart of Livingston, Scotland. All injectable consultations and treatments will be carried out by Dr Stephanie Laing, a highly skilled clinician with 20 years experience in dentistry who has been practising in facial aesthetics since 2007. You will play an active role in your treatment and your voice heard when you have questions or concerns.

Games Without Frontiers (GWOF) design and build simulation based solutions to accelerate your strategic business priorities. The GWOF platform utilises the latest in simulation technology and behavioural dynamics to enable:1. Client Acquisition2. User Adoption and Transformation3. Knowledge Transfer Within Learning & DevelopmentGWOF simulations can be tailored or highly customised to build strategic alignment and develop capabilities within your organisation.

Responsible for the organisational growth and evolution of the Simulation Team and the continued development and success of G2G3's product portfolio to 200 partners worldwide.Headed a number of DevOps simulation projects in partnership with large IT enterprises.Product Management responsibilities for the development of Enterprise Service Management and Major Incident simulations and other serious games.

In my capacity as Principal Consultant I am responsible for:Researching, analyzing, defining and articulating solutions that meet client requirements as a subject matter expert in G2G3’s solutions. Working with the Operations and Delivery teams to understand deliverables and develop resourcing plans in order to inform the sales teams around what can be achieved by delivery teams within project timelines. These goals are being accomplished by focusing on the following areas:Sales Support – Working with the sales team to qualify leads and assist in the sales cycleSolution Design – Ensuring our solutions meet customer needsSolution Delivery – Ensuring Delivery teams have the information they need to successfully deliver client solutionsPortfolio Management – Identifying potential opportunities within our footprint at current clients and within the channel to expand our revenue streamsRelationship Management – nurturing ongoing client relationships

Responsible for the design, development and delivery advanced education, communication and cultural change experiences that drive improved business performance. These simulations and communication programmes address pragmatically the real world issues of implementing best practices be it Project Management, IT Service management, Cloud Computing, Security, Governance and Compliance or more technical concepts such as autonomic, grid or virtualised computing.FIELDS OF SPECIAL COMPETENCESpecialist in the design and delivery of award-winning Contextual Learning Programs and Cultural Chang/Transformation Initiatives for large IT global IT enterprises Extensive experience in simulation design, development and delivery, utilising gaming dynamics to drive transformation and education to meet and exceed client goalsUnderstanding and experience of global IT enterprise best practices, including IT Infrastructure Library (ITIL), PMBoK, Prince2, ISO/IEC20000Highly experienced consultant practitioner, able to consult where required across the people, process and technology spectrum of IT enterprise

During my time at BELKIN, my main responsibility is to increase sales and awareness of the BELKIN brand in all major retail chains. This has been achieved by:• Relationship Building - This position relies heavily on face-to-face contact with store staff, managers and Head Office staff and as such considerable interpersonal and communication skills are essential• Training - My key role within BELKIN is to assess development needs and train staff on leading edge technologies such as Networking Solutions and Bluetooth. These sessions vary in size, ranging from two up to thirty people and it is my responsibility to ensure that I meet the needs of each individual and also any training strategy implemented at store level• Sales - As this role is customer facing I am also required to sell the products, thus developing a keen awareness of solving issues and an ability to overcome objections. These skills have been used on many occasions as a training aid• Presentation Design - As technologies are constantly developing I am regularly required to design and update training presentations, many of which are currently being used by other members of the team• Marketing - I am responsible for implementing and marketing sales promotions within retail stores

Within this role I was responsible for the continued growth of EPSON within the Scottish region. This was achieved by concentrating on four key areas:• Relationship Building• Staff Training • Selling• Marketing By the end of my employment with EPSON I had turned around a large number of previously flagging stores into high selling successes.

Whilst working for PC World I had the opportunity to work in a wide range of departments, resulting in many different duties. These included:• Ensuring that the store was merchandised to the highest standards at all times, even when deadlines were extremely tight. This involved implementing and maintaining promotions efficiently so as to present the store in a light that continually ensured sales growth. This was achieved by working as a member of a small team, whilst ultimately being responsible if any problems arose• Reconciling the daily banking figures, ensuring credit agreements were completed correctly and maintaining sufficient cash levels• Correctly managing the stock file so that a true reflection of the stock position could be established at all times. As a result I had to be completely accurate, as my actions would have a direct impact on the business• Handling the large volume of calls that are taken everyday which on numerous occasions could result in twelve lines being used simultaneously

Duties included:Attending Higher Education fairs; recruiting potential students, providing course information, answering general queries and promoting Coventry UniversityManaging groups of approximately 30 students on tours of the university and providing campus informationWorking alongside university staff in the process of inducting new students into university life, including giving advice, comforting homesick students and helping with any problems during the new students' first weekA large part of my time was spent helping overseas students. In general they required more information than home students, as many had arrived in England with no accommodationAttending induction conferences, which enabled me to present my views on Coventry University's induction process and listen to how other universities, conducted their induction process