- Accountable for driving Umbrella Replan end-to-end roadmap development for product execution on modernized Guidewire platform and migration from legacy systems by EOY 2029- Driving product development for VPP/P3 from product strategy formation through market needs identification to design, build and execution of a new product on modernized Guidewire platform- Direct the development of end-to-end roadmap to support 2024 delivery of P3 in 10 international locations (4 yrs ahead of schedule) and inclusion ofVPP conversion while achieving product development lifecycle milestones for on-target achievement of accelerated roadmap- Direct development of parametric strategy including evaluation of concepts, inclusion in contract rewrite for Dwelling and ongoing exploration in Claims, Business Development and Innovation- Implement Product Development Lifecycle process including Funnel Intake, Controls and Post-Launch Monitoring resulting in 100% pass rate on audits covering 28 in-flight idea submissions- Develop product and new member modeling approach for SERV company of placement pro-forma resulting in a straight-forward and traceable approach to top-line growth projectionsEagle Day culture training coordinator and facilitator for 10+ sessions and 100+ team members- Mentor Manager Candidate School participants including 1 promoted to leadership role- Lead 10+ breakout sessions for CLIMB (new leader orientation) facilitating the successful transition of 60+ new people leaders and executives

Streamlined processes for Homeowners Product Executive (50+ employees & leaders) in Executive Comms/Reporting, Strategic Planning, Talent Management/Development & Staff Allocation- Developed and led planning exercise to address short- and long-term resource needs resulting in new organizational structure and approval for hiring 2 new people leaders and 8 total employees- Strategic Planning, Peer Leadership and coordination of efforts across multiple workstreams including Organizational Strategy, Talent Development, Workforce Deployment, Vendor Management, Policy Administration System Modernization and Compliance Standards/Processes- Participated in the Strategy Development process for Product Development for Valuable Personal Property and Rental Property Insurance Products- Executive Business Cases for creation of a (1) Business Risk and Controls Principal, (2) Modernization Executive and (3) Product Development Executive- Created job descriptions for a Product Development Manager and a Product Development Analyst to support expansion of the Product Development hierarchy and career pathing- Developed, led and executed a planning exercise to address long-term Product Development and short-term Modernization resource needs resulting in the approval for 2 new people leader roles and 8 total hires

Develop property product vision and strategy including recommendations to the base contract, endorsements, pricing variables, discounts, underwriting guidelines and member experience for homeowners, condo, renters and umbrella- Conducted interviews with 40+ employees from across the organization to assess employee/member needs- Developed survey of 20,000+ members and prospects to determine unmet needs and demand elasticity- Assessed product offering comparison to major competitors- Partnered with Innovation team to determine viability of new data sources for optimizing quote, underwriting and experience processes

Lead a team that ensures alignment between business objectives and marketing strategies in partnership with local field sales leadership and product line of business partners. - Launched agency websites to 2,600+ agents in under 6 months, providing a dynamic platform for agents to engage digitally with prospects and customers- Launched text messaging platform to facilitate customer-focused 1:1 communication between agents and customers. To date, 440+ agents have enrolled in the program and engaged 10,000+ customers - Re-launched Marketing On-Demand platform supporting enhanced functionality for agency business owners to purchase marketing materials. - Team member recognized as All4OneAmFam award winner, given to ~100 individuals out of 9,000+ employees

Chief of Staff for Chief Marketing Officer. Direct responsibility for leadership of Marketing Operations including Budget, Vendor Management, Project/Portfolio Planning and coordination of Marketing Leadership Team.- Implemented consistency in leadership team communication & expectation setting- Mentored and inspired team member to implement Dream Manager program- Member of planning team for company-wide Leadership Forums & Leadership Rally- Divisional lead to company-wide, cross-functional oversight teams including Business Continuity, Human Resources, Internal Audit & Project Planning- Conducted multiple sessions of Insurance Fundamentals class to improve business acumen of interns, new and experience employees- Realized >$4M in direct budget savings through the implementation of a Supplier Performance Management process- Team member received recognition as All4OneAmFam award winner

Lead strategic business unit including sales, claims, underwriting and marketing in product, pricing, sales execution, product localization, regulatory/public affairs, and competitive analysis through direct profit and loss accountability for three states totaling $800M direct written premium in auto, property, specialty and commercial lines o Rates of return and net application growth in excess of company expectation o Improved sales effectiveness through enhanced discount usage including 7% Early Bird and 8% Advantage leading to year-over-year increases in total written premium (+1%), new written premium (5%) & quoting (+10%)

Implemented consistency in strategy, process and communications across 6 states totaling $720M in DWP including management and development of 2 associates (1 Product Manager and 1 Associate Product Manager)o Rates of return and growth in excess of company expectationo Analyzed and reconciled a $19M Underwriting/Product budget encompassing 118 associateso Conducted Premium and Policy planning and forecasting for a $1.6B regional operation

Developed and implemented a long-term, product-level strategic vision considering factor, competitor and territorial analyses with macro-level economic trends across 4 states with a combined $270M DWPo Launched two new standard auto companies including creation and delivery of Sales Effectiveness training to improve agency effectiveness resulting in a 50% increase in quote activity and 30% increase in new writings with 50% gains in preferred customer segmentso Developed agency-level analytics to drive consistent customer acquisition processeso Served as product liaison for Independent Agency Acquisition resulting in 10+ independent agent acquisitions and over $10M in converted premiumo Managed multi-functional projects through partnerships with Sales, IT, Underwriting, Marketing, Claims, Legal and Pricing

Implemented product-level strategic vision with limited profit and loss accountability for $35M Standard Auto Direct Written Premium through partnerships with sales and underwriting• Provided regional support for RVs, Motorcycles and Boats for 14 states• Built a ground-up $13 million budget for Great Lakes Sales Team when Product/Underwriting AVP became Sales AVP• Assisted with Premium and Policy planning and forecasting for a $205M regional operation

Provided analytical support for auto, property, toys and commercial product lines through report optimization, development/maintenance of reports• Assisted in trend selection and quarterly indication process• Developed and maintained monthly reports and ad hoc analyses

Conducted analysis for lead actuarial consultants including modeling health care expenditures and benefits changes, interpreting long-term care pharmacy experience and modeling prescription drug benefits and trends- Completed Society of Actuaries / Casualty Actuarial Society courses 1 - 4