Opened in May 2021 a multi-leisure venue which includes an 8 screen cinema, 9 lane bowling alley, arcades, bar and a large diner.Successfully recruited and devleoped a high performing cinema team focused on standards and service.Oversee all areas of the business but main accountability is for the smooth running of an 8 screen cinema.Maximising cinema revenue by developing in conjunction with film programming a diverse film schedule.Implimenting and managing all operatinal aspects of the venue.

Moved into the role of General Manager of running the iconic Ritzy Cinema in the heart of Brixton.Main focus of this role was to develop the leadership and operational standards of the business.Improved operations of the cinema, maximising F&B revenue from the bars, cafe and events. I improved the teams engagement by creating an environment of trust and empowerment.Developed the management team to maximise business objectives by focusing on operational standards, growth opportunities and setting customer experience strategies.

Successfully opened a refurbished 6 screen art deco cinema, with a large bar & restaurant.

Started initially as a Customer Experience Manager. Progressed to General Merchandise & Clothing Manager and supported as a Night Shift Manager.

Accountable for running a 9-screen multiplex.Training and leading a large team, providing performance feedback and personal development.Achieving and responsible for performance related targets and maintaining budgets.Ensured best practices were followed in health and safety, polices and company customer expectations.Guided a team of managers to achieve department goals and to meet company standards.Developed and promoted operational efficiency and standards to reinforce the company’s commercial targets.Motivating the team in delivering optimum service standards.Playing a pivotal role in improving the cinemas operational standards and the continued business performance improvements.

Support and assisted the General Manager in the profitable and effective operation of the cinema.Effectively managing the cinema to meet business objectives, increasing market share and profitability.Maintaining KPI’s, P&L and audit controls.Increased year on year employee engagement by 12%Responsible for enhancing the customer experience, ensuring all staff are well informed, trained and motivated.Provide effective ongoing leadership and team leadership through development and succession planning.

Supporting cinemas in the region with management cover and operational experience.To assist 12 cinemas in the southeast region.Helped to develop cinema standards and promote good service principles.Co-ordinate support to cinemas when required.To outline company standards and implement correct working practices.Provide experience in developing cinema standards and increasing service awareness.Ensuring employee training, recruitment and inductions are to company expectations.Develop employee training and monitor training requirements of the business.

Assisted in running of the 3rd busiest cinema in the country with 1.2 million admissions per annum.Directly responsible for up to 120 employees and line manager to 10 operational managers.Worked closely with the General Manager to optimise all aspects of the business.Providing a positive guest experience & being heavily involved in the financial targets.Maintain shrinkage and wastage targets on consumable goods.Maximising sales with in all of the food and beverage departments.