Stuart Gleason Email & Phone Number

Vancouver, Washington, United States

Lead strategic mid-market customer relationshipsDrive adoption and ensure customers achieve their objectives and ROI with ZoomInfo productsTrusted as an advisor and advocate by key stakeholders and decision makersGrow the breadth and depth of strategic customer relationshipsCreate success plans to clarify key objectives and develop strategies to achieve themLead strategic business reviews and key touchpointsLead cross-functional collaboration and partnership to align activities to meet customer’s objectivesIdentify risk, create remediation plans, and collaborate with internal teams to ensure renewalDiscover and partner in cross-sell and upsell opportunitiesCommunicate customer feedback internally to enable continuous improvement of products and services

Portland, Oregon, United States

Led technology consulting program and services teamResponsible for successful service delivery and program profitabilityLed team in building strong relationships with clients and creating new business opportunitiesResponsible for scoping and quoting new work and project managementSpearheaded program and process improvement initiativesBuilt and nurtured technology partnerships through engagement and collaborationCollaborated in developing partnership strategy and new service packagesAdapted to the evolving technology landscape and championed emerging opportunitiesCoached and empowered team members' performance and development

Vancouver, Washington, United States

Led client implementation and optimization of ZoomInfo solutionsUnderstood clients’ goals and success criteria and helped align solutions with business objectivesProvided training and guidance to set clients up for successBuilt a strong knowledge of CRM and MAT environmentsMastered technical concepts well beyond job requirementsAnalyzed, diagnosed, and resolved technical issuesIdentified and escalated product defects or gapsDeveloped best practices and technical documentation

Portland, Oregon Area

Managed a book of business of 96 accounts with $13 million ARR, including key enterprise clientsSpecialized in government, defense, and financeUnderstood customers’ goals and success criteriaCreated an exceptional customer experience and built trust and confidenceDrove customer product adoptionDeveloped Strategic Adoption PlansManaged customer healthEscalated risks and led responseManaged escalation projects, including cross-functional collaboration and alignmentFostered a strong referral and advocate communityLed strategic business reviews and key touchpointsPartnered in upsell and new sales opportunitiesPursued a deep understanding of technical concepts, especially data governance, security, and privacy

Portland, Oregon

Led floating home and business service portfoliosCultivated strong long-term relationships with customers, partners, and community influencersUnderstood customers' goals and drove their successFostered a passionate advocate and referral communityManaged complex and unique projectsDesigned creative solutionsDeveloped programs to meet emerging opportunitiesAchieved 150% portfolio growth in two years

Portland, Oregon

Launched new location as primary lending officerRecognized for outstanding service Exceeded sales and service goals Recommended for significant promotion within six months

Portland, Oregon

Executive assistant and administrative coordinator for Pacific Northwest regionOrganized regional conferences and service programs, including marketing and business partnershipsDeveloped event promotion and achieved 80% growthWrote grant proposals and major donor resourcesAnalyzed market and performance data and trendsCreated digital and social media experienceSupported executive leadership transitionCoached and trained successor

Boring, Oregon

Assisted with construction and maintenance at a fabrication companyDemonstrated commitment to quality and serviceLiaison between contractor and fabrication staff

Washington, Dc

The Washington Center Academic Internship ProgramCollaborated with IRS staff and intern teamAnalyzed existing government business processesDeveloped process models for government contract competitions

Master Of Science - Ms, Management And Organizational Leadership

Bachelor Of Science - Bs, Finance