Executed the operational and strategic roadmap for the national Community Home Lending Program, prioritizing homeownership and financial wellness in underserved communities.● Accountable for strategically aligning the Program within the community bank footprint and executing engagement tactics to ensure a strong community presence.● Sourced, analyzed, and presented program metrics and market trends to senior stakeholders, offering actionable solutions to enhance effectiveness… Show more Executed the operational and strategic roadmap for the national Community Home Lending Program, prioritizing homeownership and financial wellness in underserved communities.● Accountable for strategically aligning the Program within the community bank footprint and executing engagement tactics to ensure a strong community presence.● Sourced, analyzed, and presented program metrics and market trends to senior stakeholders, offering actionable solutions to enhance effectiveness, performance, and customer experiences. Surpassed CRA market penetration metric by 163%.● Organized and hosted national business calls with 600+ video attendees, delivering regular sales and service strategies, risk and compliance, credit acumen, and product training.● Increased CRA market share by coordinating with internal partners to implement segment-specific solutions, including down payment assistance, first-time homebuyer programs, and closing cost credits.● Partnered with local market leadership and industry trade groups to deliver financial wellness education to over 5500 consumers through community events, seminars, conventions, and 'lunch & learns'.● Scaled the program from a pilot of 20 consultants into a formal national Program with over 400. Show less

Led strategic initiatives nationally to increase residential home purchase market share, overseeing trade engagement strategies, work stream leadership, monthly KPI reporting, and third-party vendor management.● Collaborated with sales and support teams to enhance purchase performance by providing actionable feedback for client conversations and referral partner routines. Integrated digital messaging, expandednetworking opportunities, and improved reporting, resulting in an 11% increase… Show more Led strategic initiatives nationally to increase residential home purchase market share, overseeing trade engagement strategies, work stream leadership, monthly KPI reporting, and third-party vendor management.● Collaborated with sales and support teams to enhance purchase performance by providing actionable feedback for client conversations and referral partner routines. Integrated digital messaging, expandednetworking opportunities, and improved reporting, resulting in an 11% increase in national execution.● Conducted data analysis to identify gaps and opportunities for enhancing referral partner experiences. Collaborated with digital strategy to implement integrated pipeline messaging, resulting in a 10% increase inagent satisfaction scores.● Directed critical national initiatives that facilitated collaboration between sales and realtor partners, generating approximately 15,000 new listing leads monthly in designated MSAs. Utilized market analytics toidentify approximately 1,200 active realtors nationwide specializing in underserved markets.● Oversaw the distribution of production data and MLS licensing for real estate agents nationwide, ensuring compliant marketing of referral opportunities. Identified and eliminated $30K in annual expenses byidentifying duplicate, inactive, or inaccurate agent data.● Managed 3rd party vendor relationships to ensure RESPA compliance and fair lending risk management. This involved vendor vetting, certifications, fee negotiations, and project management workflow. Show less

Consulted with senior sales, fulfillment, and risk leadership throughout the Southeast, USA to devise and implement strategies for Home Equity portfolio growth and enhanced customer experiences. Accountable for strategy development, implementation, execution, inspection, and partnership results.● Influenced leadership to develop business strategies for driving growth, profitability, and best-in-class customer experiences. Consistently surpassed portfolio growth metrics and customer… Show more Consulted with senior sales, fulfillment, and risk leadership throughout the Southeast, USA to devise and implement strategies for Home Equity portfolio growth and enhanced customer experiences. Accountable for strategy development, implementation, execution, inspection, and partnership results.● Influenced leadership to develop business strategies for driving growth, profitability, and best-in-class customer experiences. Consistently surpassed portfolio growth metrics and customer experience KPIs by10% - 15% annually.● Established strong partnerships with local market leaders through consistent delivery of sales and service coaching, portfolio credit acumen, pipeline management routines, and customer experience feedback.● Appointed as the liaison for fulfillment, maintaining regular engagement with underwriting and risk to stay abreast of Agency/NonQM guidelines and regulatory updates related to RESPA, TIL, HMDA, and CRA.● Recognized as a subject matter expert, regularly contributing to pipeline management, deal structuring, policy validation, and credit exceptions. Collaborated with Call Center operations on SLAs to ensureprofitable returns and positive customer experiences. Show less

Oversaw and supervised the complete P&L operations of a ~$100M direct and indirect consumer lending portfolio, with principal growth in real estate, automobile, loans & lines, and home improvement retail financing contracts.● Managed a team of 10-50 direct reports in sales, underwriting, and customer service, overseeing origination, underwriting, funding, and post-close account servicing for portfolio clients.● Directed the sourcing, underwriting, and servicing of a retail financing… Show more Oversaw and supervised the complete P&L operations of a ~$100M direct and indirect consumer lending portfolio, with principal growth in real estate, automobile, loans & lines, and home improvement retail financing contracts.● Managed a team of 10-50 direct reports in sales, underwriting, and customer service, overseeing origination, underwriting, funding, and post-close account servicing for portfolio clients.● Directed the sourcing, underwriting, and servicing of a retail financing portfolio comprising of approximately 200 merchant partners, primarily focusing on home improvements, automobiles, and outdoor recreational equipment. Qualified new accounts, devised strategies to boost inventory sales, negotiated financing options, conducted sales trend analysis, and engaged in routine relationship management activities.● Led multiple cross-functional internal teams in the merger and acquisition of consumer lending portfolios up to $5M. Oversaw the vetting of the portfolio and implemented due diligence, including risk underwriting, pricing modeling, funding, and the account onboarding process.● Established productive partnerships with key stakeholders in FP&A, Risk, Legal and Compliance, L&D, Marketing, Sales, and Servicing, enhancing operational efficiencies and customer experiences. Show less