Stuart Guy Email & Phone Number

ActiveOps provides organisations with a structured and consistent operations management capability that is the catalyst for achieving operational excellence. ActiveOps recognise that service operations are complex and unique, requiring a structured management approach specifically designed for their environment. Typically, operations rely heavily on people to convert demand into successful customer outcomes. For this reason, we developed Active Operations Management (AOM) for service operations, an innovative approach to operations management that ensures that excellent performance is achieved through the creation of a positive and motivational atmosphere. Following a tried-and-trusted process, the implementation of AOM drives progressive and consistent changes in the behaviour of managers, who quickly become confident decision-makers. By applying the principles of AOM, these professional managers achieve significant performance improvements in their operations.My main role is to train Managers and Team Leaders in the use of ActiveOps developed applications and mentor them in the AOM methodology; though my role has also included helping to develop new products.

Implementing Active Operations methodology to sites across Europe. Working with managers to deliver increased productivity across their Back Office departments.Supporting sites post-implementation to gain continuous improvement, by reviewing data and operations, to identify additional business opportunities.Arrange and run training courses for Senior Managers and Team Leaders.

Implementing Active Operations methodology to sites across Europe. Working with managers to deliver increased productivity across their Back Office departments.Supporting sites post-implementation to gain continuous improvement, by reviewing data and operations, to identify additional business opportunities.Arrange and run training courses for Senior Managers and Team Leaders.

UK Service Excellence & Improvement Manager of EDS subsidiary EDS GFS, delivering on-site technical services to all EDS client base and outsourcing solutions to mid-market clients.Managing a team that were responsible for evaluating new and existing processes and applications, to ensure effective & efficient use of IT resources in the new subsidiary company.Responsible for the implementation and development of agreed delivery approach. Enabling business growth and operational agility to support EDS and GFS client base.Successfully implemented a Behavioural and Cultural change programme across UK wide organisation of 2000 people.

Hook

Managing a number of Area Leads, who were responsible for effectively managing a number of Client site based and mobile IT engineers. I was responsible for managing the budget for the region and ensuring efficient & effective deliver of IT support to a number of Blue Chip companies.

Managing a number of Team Leads, who were responsible for effectively managing 20+ Client site based and mobile IT engineers (supporting networks, PCs, Laptops & printers). I was responsible for managing the budget for the region and ensuring efficient & effective deliver of IT support to Employment Services offices across London and the South-East, including the Employment Services Head Office in London.

Reading, Sheffield & London

Covering a number of IT engineer & leadership roles for the Employment Services, including IT engineer, Network Support, Help Desk Team Leader, Cobal Programmer

Economics A Level

Education record