I run a fleet of 9 drum mixers and 4 volumetric concrete mixers based in Exhall, Coventry. I cover all types of jobs, large and small, from Hinckley and the surrounding areas in the north down to Stratford upon Avon. Notable achievements so far:• 2 x 100m3 pours of Rockflow (self-compacting concrete) into Stratford whilst also maintaining supply to our regular customers.• Bringing on board the likes of Stave-Con, Mcdermotts, M&J Evans and M V Kellys – who traditionally deal with the nationals rather than independents.• 128m3 pour into Paragon park, Coventry with MV Kelly, managing to have the pour all wrapped up by lunchtime.• Balancing customer service and supply in the face of ongoing cement and aggregate supply issues.• Pushing volumes up 25% in six months, achieving 5865m in March. Not bad for my 1 plant (currently)! Watch this space as we look to expand or production capacity in 2022 to further service our customers' needs!

Line manager for 5 shippers and 5 Internal sales staff. Highlights so far include:• Exceeded daily budgeted volumes, haulage utilization targets, keeping service up and complaints down.• Covering a large geographical area, 13 Readymix plants, 43 core fleet vehicles and additional hired haulage.• Coordinated safe phased return to office working following relaxation of COVID19 rules, supporting the team and helping them deal with the physical and emotional changes involved.• 100% compliance in BSi audit.• Coached team members to improve decision making and improve the customer’s experience.• Delivered excellend service to several prestige projects including JLR, DIRFT, Heartlands Hospital and M6 junction 10.

Responsible for coordinating and delivering training nationwide in a £1.8 billion business. Collaboration is a key value in Tarmac and I work cross function with front-line staff, supervisors, Commercial managers and special project groups to:- Take a leading role in design, testing and implementation of Tarmac's new CRM system (Salesforce) to approximately 200 people across 5 offices.- Deliver front line commercial skills training.- Conduct skills gap analysis and deliver recommendations to senior staff.- Take responsibility for the onboarding for new staff nationwide.- Deliver a performance monitoring tool for sales representatives in collaboration with I-Snapshot (https://www.i-snapshot.com).- Design and deliver a performance and behavioral tool in collaboration with MyRole (https://www.myrole.uk/).- Create an interactive training document and quiz using Page Tiger software.- Develop and rollout training webinars for Tarmac's online "customer portal" using Microsoft Teams to 102 people over several sessions.- Deliver presentations on mental health as part of Tarmac's safety week.

Commercial excellence coach for Tarmac Group who is responsible for training and development requirements. Working with a diverse range of stakeholders to develop and implement a national training plan which develops individuals commercial ability. This plan covers several areas of development including commercial soft skills, business administration, invoice query management, personal development and complaint handling.Dedicated to providing a high standard of training within a variety of environments always showing enthusiasm and a willingness to learn new skills. I am highly focused and always looking for a new challenge.

- Delivering a clear and compelling statement of the businesses values, vision, and identity.- Ensuring nationally consistent best practice performance of Customer Service Representatives – in 5 remote Sector Offices, covering induction, systems and process, knowledge & skills.- Developing soft skills - negotiation, effective communication, influencing, persuading, relationship building, questioning and listening, establishing rapport, sales planning and managing difficult conversations.

Working in a fast-paced environment, I was instrumental in stabilising a team of 12 shippers following the merger between Lafarge and Tarmac. - Following the merger, all the shippers had brand new computer systems and processes to learn as well as new plants that they had not previously shipped. - I created a standardised onboarding package to assist all future new starters- Coordinated several large one-off weekend projects, including 24k tonnes of asphalt to Borrowash over 4 weekends and 20.5k tonnes of asphalt to Croughton, also over 4 weekends.- Volunteered to be a call centre operative for Comic Relief and delivered the training for the computer system

Responsible for 14 direct reports: Ensuring sufficient staff availability during opening hours and at peak phone traffic times.Significant increase email orders from 155 in March 2012 to 623 in March 2013.Coaching and training of team members to deliver better customer service and to understand the impact of their actions both internally and externally.

Working to ensure excellent service from the distribution function focusing specifically on "internal" deliveries to Lafarge's concrete plants - then the UKs largest concrete producer. By concentrating on ideal truck utilisation and on-time deliveries, I was able to significantly cut transportation costs and maintain the concrete division's ability to deliver excellent customer service.- Coordinated Lafarge's use of "Autostock" that would track outgoing concrete orders to forecast optimum aggregate delivery windows and ensure that no plant would run out of stock.

Responsible for the planning and distribution of the Aggregates and Asphalt deliveries in the East Midlands. I organised the mixing schedule of 2 asphalt plants capable of up to approximately 600t per hour and coordinated the fleet of 80 wagons of varying size from 4 wheelers to artic tippers accordingly at Mountsorrel quarry to ensure 95% on time delivery. Key jobs:- M1 motorway widening scheme in collaboration with Aggregate Industries.- Widening of A46 between Nottingham and Newark into Dual carriageway - 1.5m tonnes of aggregates over a 2.5 year period. 36K tonnes in one week at the peak.

Responsible for the co-ordination of deliveries within the Midlands area ensuring the greatest truck utilisation possible whilst also controlling cost and maintaining high levels of on-time delivery (exceeding 95%).- Used Tesys to plan and organise up to 80 trucks of varying size to numerous sites with varying access restrictions.