Stuart Jordan Email & Phone Number

Richmond, Virginia, United States

Glen Allen Va

As part of an Agile Development team, write and execute test cases using JIRA Zephyr while maintaining test case traceability to user stories. During release cycles, plan, develop, and execute system and regression-level testing scenarios on B2C web application, assigning defects to proper resource for remediation. Write documentation and conduct team member development sessions to teach new website functionality once new code has been released to Production. Direct 4 other QA team members, assigning stories for testing and assisting team members with test case creation. Hold defect review meetings with the development team. Provide weekly status reports to Project team.

Glen Allen Va

Involved in all phases of SDLC process. Researched and analyzed project requirements to develop test plans and create a testing calendar that adhered to the SDLC process. Analyzed and defined requirements for new system releases and monitored maintenance cycles, which included assigning urgency level while pursuing resolution. Provided comprehensive weekly status reports on all current projects with a complete analysis of open defects, impact on customers and recommended resolution. Effectively used eight test environments to fullest capability.

Glen Allen Va

Involved in all phases of SDLC process. Researched and analyzed project requirements to develop test plans and create a testing calendar that adhered to the SDLC process. Analyzed and defined requirements for new system releases and monitored maintenance cycles, which included assigning urgency level while pursuing resolution. Provided comprehensive weekly status reports on all current projects with a complete analysis of open defects, impact on customers and recommended resolution. Effectively used eight test environments to fullest capability.

Engaged internal customers to identify solutions for minimizing fraud. Reviewed confidential company information to determine potential impact of fraud and recommended changes to reduce exposure. Prepared monthly and quarterly reports for lines of business, which included recommending changes that reduced operating costs. Managed ongoing business partner training and education program to create awareness and achieved a 90% satisfaction program rating.

Harrisonburg Va

Responsible for researching existing system to determine how a system upgrade would impact the existing architecture. Documented existing system and defined desired new attributes after meeting with team of impacted customers. Developed testing plans, tested the program and created user-friendly operations manual for employees. Actively collaborated with internal customers to implement a new claim processing system for the company that reduced time spent on system tasks by 30%. Established system setup and architecture and delivered finished product 20 days prior to deadline. Created automated management reports to better format and display necessary data.

Glen Allen Va

Managed daily interaction between external vendors and an internal development team in order to achieve enhance communication flow between the units. Served as a liaison with vendors to assure accurate product documentation and timely resolution of issues. Implemented a strategic software solution reducing associate systems logins by 35%. Led meetings with customers to define and gather system requirements. Analyzed product components and assisted with the design of system architecture, reducing labor costs paid to outside consultants by 25%. Organized and managed the software testing strategies and reduced lab time by 15%. Developed and trained staff on troubleshooting procedures two weeks before system conversion.

Information Security AnalystCreated and maintained user accounts on Capital One platforms (Unisys, MVS, Tandem, and UNIX) and was responsible for troubleshooting system problems. Answered internal help desk calls and provided excellent customer service in resolving access issues and password resets for a customer base of over 5,000 users. Provided after hours on-call business critical systems support in less than 30 minute response-to-resolution deadline. Trained various site help desks in new procedures.

Responsible for all operational activities associated with running a retail establishment: serving customers; hiring, training, mentoring, and supervising employees; budgeting and forecasting finances.