Stuart Joseph Email & Phone Number

Wakefield, Massachusetts, United States

• Ensure successful launch/deployment of various Service Delivery projects. This role is the focus through which all processes, communications, accountabilities and procedures are filtered to ensure an aligned team.
• Develops and manages tactical project plans, goals, and budgets; identifies resources needed, develops schedules and methods for measuring results
• Develops timetables for implementations, monitors and performs strategic analysis for the project
• Serves as a liaison with company resources and systems to provide tp provide current data and information needed
• Tracks expenses and provides detailed updates to appropriate managers on project status
• Assembles and coordinates project team members; assigns individual responsibilities

United States

• Served as administrator and a trusted partner for Fortune 500 clients such as Amazon and Siemens. Created new users, groups, profiles, and customized software configurations for customers. Conducted assessments of.
• Inherited oversight of the professional services request queue and led initiatives to transform the customer experience.
• Evaluated the scope of all backlogged service requests and implemented enhanced work assignment processes, reducing consultant assignment time per request from 2 weeks to 1 day in most instances.
• Directed team members and managed performance to achieve successful project implementations and customer satisfaction.
• Spearheaded the development of a streamlined work order approval process, reducing bottlenecks and work delays. Increased productivity and satisfaction for all involved parties.

Boxborough, MA, USA

• Functioned as the project portfolio management SaaS solution Administrator for Clarizen/Planview and oversaw portfolio projects. Provided Clarizen training, frontline support, and management reporting.
• Responsible for process improvement, development, and implementation of PPM, the Project Charter, and the change management process.
• Implemented much-needed PPM Governance, including project guidelines and standards, ensuring leadership and core team alignment with project goals.
• Increased the adoption rate for a new project management platform by focused training after receiving pushback and complaints from users.
• Conducted capacity plan reporting to manage resource workload and ensure resource optimization.

• Worked for various companies, generating new business from leads provided by clients, realtors, and business partners.
• Met with applicants to complete loan applications, answer process questions, and ensure compliance.
• Developed strong business relationships through exceptional client services, supporting high-level customer satisfaction and loyalty.

• Responsible for selling hardware and software solutions to assigned accounts, completing customer analysis, and identifying new, profitable business opportunities.
• Achieved quota consistently by performing activities to build a robust pipeline of qualified opportunities.
• Prospected for new business and sought upgrade opportunities to existing customer hardware.

• Sold Electronic Document Management Software to Financial Institutions. Increased sales and displaced market leader in three major financial institutions, including Bancorp and North Middlesex Savings Bank.

• Drove business growth for existing OEM partners (Canon and Brother)
• Negotiated worldwide Royalty contracts with OEM partners
• Initiated agreements with new manufacturers
• Built business plans with OEM's to maximize revenue.

• Managed voice recognition and text-to-speech technologies to OEM's
• Negotiated license agreements
• Prospected for new markets, such as telephony, healthcare, and financial services
• Identified early adopters of new technology to create opportunities in emerging markets.

• Directed marketing and sales in assigned territory
• Supported color publishing solutions sold through Xerox direct sales force
• Actively participated in sales to large enterprises
• Responsible for creating events that would showcase new products and help Xerox generate business