Stuart Joseph Email & Phone Number

Wakefield, Massachusetts, United States

Ensure successful launch/deployment of various Service Delivery projects. This role is the focus through which all processes, communications, accountabilities and procedures are filtered to ensure an aligned team effort. Also integrates cross-functional projects to deliver specific measured results to the customer• Develops and manages tactical project plans, goals, and budgets; identifies resources needed, develops schedules and methods for measuring results• Develops timetables for implementations, monitors and performs strategic analysis for the project• Serves as a liaison with company resources and systems to provide tp provide current data and information needed• Tracks expenses and provides detailed updates to appropriate managers on project status• Assembles and coordinates project team members; assigns individual responsibilities

United States

Served as administrator and a trusted partner for Fortune 500 clients such as Amazon and Siemens. Created new users, groups, profiles, and customized software configurations for customers. Conducted assessments of current project capacities and timelines. Provided training and support activities to assist customers in achieving goals. • Inherited oversight of the professional services request queue and led initiatives to transform the customer experience.• Evaluated the scope of all backlogged service requests and implemented enhanced work assignment processes, reducing consultant assignment time per request from 2 weeks to 1 day in most instances.• Directed team members and managed performance to achieve successful project implementations and customer satisfaction.• Spearheaded the development of a streamlined work order approval process, reducing bottlenecks and work delays. Increased productivity and satisfaction for all involved parties.

Boxborough, Ma, Usa

Functioned as the project portfolio management SaaS solution Administrator for Clarizen/Planview and oversaw portfolio projects. Provided Clarizen training, frontline support, and management reporting.• Responsible for process improvement, development, and implementation of PPM, the Project Charter, and the change management process. • Implemented much-needed PPM Governance, including project guidelines and standards, ensuring leadership and core team alignment with project goals.• Increased the adoption rate for a new project management platform by focused training after receiving pushback and complaints from users. • Conducted capacity plan reporting to manage resource workload and ensure resource optimization.

Worked for various companies, generating new business from leads provided by clients, realtors, and business partners.• Met with applicants to complete loan applications, answer process questions, and ensure compliance.• Developed strong business relationships through exceptional client services, supporting high-level customer satisfaction and loyalty.

Responsible for selling hardware and software solutions to assigned accounts, completing customer analysis, and identifying new, profitable business opportunities. • Achieved quota consistently by performing activities to build a robust pipeline of qualified opportunities.• Prospected for new business and sought upgrade opportunities to existing customer hardware.

• Sold Electronic Document Management Software to Financial Institutions. Increased sales and displaced market leader in three major financial institutions, including Bancorp and North Middlesex Savings Bank.

• Drove business growth for existing OEM partners (Canon and Brother)• Negotiated worldwide Royalty contracts with OEM partners• Initiated agreements with new manufacturers• Built business plans with OEM's to maximize revenue.

• Managed voice recognition and text-to-speech technologies to OEM's• Negotiated license agreements• Prospected for new markets, such as telephony, healthcare, and financial services• Identified early adopters of new technology to create opportunities in emerging markets.

• Directed marketing and sales in assigned territory• Supported color publishing solutions sold through Xerox direct sales force• Actively participated in sales to large enterprises• Responsible for creating events that would showcase new products and help Xerox generate business