Stuart Knipe Email & Phone Number

Dunstable, GB

Providing freelance medical services to the event industry.

Milton Keynes, England, GB

Providing safe, secure and dignified secure transport for Mental health patients. This involves working within the MCA and ensuring that patients are treated respectfully as they start recovering from mental ill health. Working partners vary between the Police, mental health intervention teams, the Prison Service and NHS psychiatric services.

Milton Keynes, Buckinghamshire, GB

Care taking the IT leadership whilst a new role is being recruited. Working closely with the team to re-energising them through listening and idea planning. Tackling the budget for the year ahead and introducing vendor management process to ensure that much comes in on point!

Milton Keynes, Buckinghamshire, GB

Working on a fix term contract to help deliver a CRM that is powered by business data and which focuses on the customer experience. To achieve this a deep analysis of available data and how it will be stored for best use has been conducted. I have helped shape the Master Data Set to best serve all application within the organisations.

Preston, GB

• Responsible for all aspects of business technology and IT leadership, tasked with delivering an enhanced IT and data strategy to proactively transition the business towards a data and insight-focused technology.
• As part of new ownership, worked on two of the six workstreams forming the digital transformation initiative
• Key role in developing a data architecture aimed at understanding our customers in a greater depth
• Rationalised systems, simplifying data architecture & focusing on understanding the digital audience
• Migrated from paid-for projects and into an Agile approach, providing financial stability for partners
• Led the launch of the Lamma365.com website, steering the approach to the use of audience data

London, England, GB

Worked in this role till the UK Agriculture brands were purchased byArc Network limited. Managed the transition from Agribreifing to Agriconnect across all areas.

Hemel Hempstead, England, GB

• Responsible for IT service delivery management and support, tasked with the delivery of business-aligned IT services to clients, whilst transforming the service delivery operating model into a modern, proactive.
• Introduced and embedded a new operating model that was cost effective as well as of a high quality
• Providing strategic input to help clients achieve their business objectives, leveraging IT & technology
• Established a new team 1-2-1 process for the team to drive accountability and provide staff feedback
• Developed a new KPI model that reported all aspects of delivery to the Senior Management Team
• Working as part of the senior management team to develop Lumina strategy, supporting expansionThe operating model of service delivery moved from a reactive service desk to a modern, pro-active, function that uses data.

London, London, GB

• Responsible for heading-up IT service delivery across the organisation, with a full remit for transforming IT service provision, delivering cultural change, and transitioning IT into a more customer-focused.
• Realised savings of 18% of the annual operating budget, representing major business benefits via IT
• Project-led a customer experience initiative within IT, aiming to position IT as a lead services team
• Leveraged a KPI-based scorecard approach to ensure delivery of business-centric improvements

Tokyo, JP

• Responsible for business technology and IT leadership, tasked with heading-up the IT function within a leading digital, media and communications group. Key role in aligning IT with evolving business needs.Appointed.
• Transitioned & transformed the onsite support team into a more agile IT delivery and support service
• Positioned IT and technology as an innovative tool to enable closer engagement with the end client
• Removed a paid-for video conferencing solution, introducing Skype for Business, saving £70k+ p.a.

Responsible for all aspects of project leadership and delivery within a leading magazine and periodicals publisher. Took ownership for the successful delivery of two major projects, impacting the business.Acted as Scrum Master for two key software products, engaging with developers and 3rd party users.

Key Achievements:Introduction of a customer satisfaction survey to guide service improvement.Constant service improvement via incident analysis leading to change in process and product.Reviewed change processes and delivered a new, better accepted, and SOX compliant process.Mobile phones contracts switched, with a 1st year saving of £50,000.

• Key Achievements:
• Reorganised the merged Service Desk team, recruiting new 1st line specific engineers, and moving/replacing the 2nd lines engineers onto permanent contracts, which has resulted in a 25% cut in staffing costs, whilst.
• Introduced a procedure for specific application and situation, which has controlled the flow of calls to 2nd line and maintained the first contact fix rate achieved by a large number of 2nd line engineers.

Responsible for the day-to-day running of the technology infrastructure at HF-UK.

London, GB

Providing specialised support and helping the SMT to understand the business

New York, New York, US

Providing support to all editorial users at Times UK London based office.

Production Manager for several titles including Computer Consultant, Job Opportunities and Professional Recruiter.

Btec Hnd, Typographic Design

Btec Nd, Graphic Design And Photography