Stuart Thomas Email & Phone Number

Manchester, United Kingdom, GB

• Leading the implementation of BACS/FPS/Host to Host/SWIFT projects to achieve a smooth and seamless transfer to AccessPay payment and Cash Management solutions.
• Managing a team of 8 Implementation Consultants.
• Successfully completed c300 full delivery and c100 change projects. This has included various BACS, FPS, Host to Host, SWIFT and Cash Management implementations.
• Projects have included Direct Debit, Direct Credit, Payroll, Supplier, CHAPS, FPS, SEPA and International payments. Integrations have involved API, sFTP, HSM, MFA and SSO.
• Reviewed and completed gap analysis on various file formats including Bacs Std 18, xml Pain.001, Pain.008 and various MT message types i.e., MT101, MT103, MT940 and MT942.
• Data gathering to clarify clients exact requirements ahead of set up, configuration, testing, training and full system delivery.

Manchester, United Kingdom, GB

• Leading the implementation of BACS/FPS/Host to Host/SWIFT projects to achieve a smooth and seamless transfer to AccessPay payment and Cash Management solutions.
• Managing a team of 6 Implementation Consultants.
• Successfully completed c300 full delivery and c100 change projects. This has included various BACS, FPS, Host to Host, SWIFT and Cash Management implementations.
• Projects have included Direct Debit, Direct Credit, Payroll, Supplier, CHAPS, FPS, SEPA and International payments. Integrations have involved API, sFTP, HSM, MFA and SSO.
• Reviewed and completed gap analysis on various file formats including Bacs Std 18, xml Pain.001, Pain.008 and various MT message types i.e., MT101, MT103, MT940 and MT942.
• Data gathering to clarify clients exact requirements ahead of set up, configuration, testing, training and full system delivery.

Manchester, United Kingdom, GB

• Leading the implementation of BACS/FPS/Host to Host/SWIFT projects to achieve a smooth and seamless transfer to AccessPay payment and Cash Management solutions.
• Managing a team of 4 Implementation Consultants.
• Successfully completed c300 full delivery and c100 change projects. This has included various BACS, FPS, Host to Host, SWIFT and Cash Management implementations.
• Projects have included Direct Debit, Direct Credit, Payroll, Supplier, CHAPS, FPS, SEPA and International payments. Integrations have involved API, sFTP, HSM, MFA and SSO.
• Reviewed and completed gap analysis on various file formats including Bacs Std 18, xml Pain.001, Pain.008 and various MT message types i.e., MT101, MT103, MT940 and MT942.
• Data gathering to clarify clients exact requirements ahead of set up, configuration, testing, training and full system delivery.

Manchester, United Kingdom, GB

• Leading the implementation of BACS/FPS/Host to Host/SWIFT projects to achieve a smooth and seamless transfer to AccessPay payment and Cash Management solutions.
• Successfully completed c300 full delivery and c100 change projects. This has included various BACS, FPS, Host to Host, SWIFT and Cash Management implementations.
• Projects have included Direct Debit, Direct Credit, Payroll, Supplier, CHAPS, FPS, SEPA and International payments. Integrations have involved API, sFTP, HSM, MFA and SSO.
• Reviewed and completed gap analysis on various file formats including Bacs Std 18, xml Pain.001, Pain.008 and various MT message types i.e., MT101, MT103, MT940 and MT942.
• Data gathering to clarify clients exact requirements ahead of set up, configuration, testing, training and full system delivery.
• Managing a project to migrate c100 clients from a legacy platform to a new Unified Interface solution.

Manchester, Greater Manchester, GB

• Assessing and investigating complaints about NHS services in England and UK government departments.
• Managing a caseload of complaints at intake, assessment and investigation stage.
• Maintained records on CRM (Microsoft Dynamics) within agreed SLA and audit requirements.

• Taking the lead on a number of project initiatives for an expanding credit union with c8,500 members.
• Reviewed funding options and researched grants available.
• Completed a full review of the remote cash payments service and made recommendations to the board.
• Wrote and updated various policy documentation, including master policy and disaster recovery.

Manchester, Greater Manchester, GB

• Managing the exit of Public Sector and Agency Banking customers. Liaising with customers on a daily basis to agree specific time scales and procedures for running down accounts. Providing guidance to customers during.
• Project and Relationship Manager during The Co-operative Banks divestment of over 130 local authorities and 30 Agency Banking customers.
• Led key work stream to close down c32k bank accounts and connected services.
• Achieved the Banks strategy of migrating customers to new banking providers within the agreed 24 month time scale.
• Managed a portfolio of over 80 Public Sector and Agency Banking customers, total income £5m pa.
• Consistently achieved SLA, KPI and customer satisfaction survey targets across all sectors.

Manchester, Greater Manchester, GB

• Led and controlled the implementation process for major new business to ensure a seamless transfer of banking operations. Acted as the primary interface during the transfer period and provided support, advice and.
• Successfully led projects to bring on-board over 30 Public Sector / Corporate customers.
• Managed the annual review of commission for 150 Local Authority connections. (Income £20m pa).
• Key SME for all domestic and wholesale Payment Schemes including BACS, CHAPS, Faster Payments, Card Services, SWIFT and Treasury Services.
• Ensured customers utilised key delivery channels including electronic and online banking platforms within agreed service standards.
• SME for account opening including all relevant customer due diligence, KYC/AML.

Manchester, Greater Manchester, GB

• Business Development for the Public Sector Team within Corporate Sector Development. Specifically targeting Local Authorities / Housing Associations / SME's etc with various services including: General Banking, Payment.
• Targeted Local Authorities, Housing Associations, Credit Unions and Charities with various services including: Payment Collection via PayPoint/Post Office/Payzone networks, Merchant Acquiring, Prepaid Cards, Purchasing.
• Achieved challenging income targets, cumulative over contract periods 3-5 years.
• Delivered presentations to senior representatives at both existing and potential customers.
• Relationship Management of third party suppliers.
• Organised Seminars to promote products / services. Obtained circa 20 leads per event.

Manchester, Greater Manchester, GB

• Assisting Regional Public Sector managers with the day to day management of their portfolios. This involved being the first point of contact for a number of customers and administering all aspects of managing their.
• Assisted Regional Public Sector Manager with over 150 customers, total income £8m pa.
• Acted as the primary contact for all customers via telephone, post and e-mail.
• Processed all customer requests in line with agreed processes and time scales.
• Managed mini portfolio of circa 40 customers.
• Attending review meetings and introduced and implemented any relevant new products and services.

Manchester, Greater Manchester, GB

• This role involved leading the co-ordination of transfer of banking arrangements for Local Authorities, Registered Charities, Limited Companies and other corporate customers with complex transfer requirements. This.
• Involvement in the on-boarding of banking arrangements for 60 Local Authorities and 25 new corporate connections.
• SME for account opening including all relevant customer due diligence, KYC/AML.
• Led meetings with senior representatives at various organisations and dealt with a number of key stakeholders in order to transfer and replicate various facilities.
• Analysed tender documentation and devised implementation plans in order to structure and prioritise the transfer process.
• Developed a Post Transfer questionnaire in order to obtain feedback on implementations.

Manchester, Greater Manchester, GB

• I worked in the Archival and Micrographics unit for three years before moving over to the Corporate Account Opening Team in 1996. I then transferred over to the Major Relationships Team in 1999 for a short period.
• I undertook a number of administrative roles including working in the Archival and Micrographics Unit and the Corporate Account Opening and Major Relationship teams.
• Serviced network of circa 90 branches and 20 corporate business centres.
• Progressed to supervisory position on the account opening team.