It Infrastructure Support Specialist
Le Creuset Of America
Technical development, diagnostics, implementation, support, and training for IT infrastructure and services in Le Creuset of America (LCOA) covering corporate headquarters and marketing offices, the distribution warehouse and all company-owned retail stores.Some high-level projects included: 1. Team lead on Store Internet Consolidation project. 2. Team lead on warehouse Time Clock system and upgrades. 3. Team lead on national hosted VoIP systems for IT and HR. 4. Team lead on VoIP replacement POC for LCOA/North America.Involved in multiple phone modernization projects, including the retail customer support and wholesale national call centers, multinational distribution center, and the US design and marketing offices. Led the hi-speed fiber Internet project for all US Retail locations. Launched Atlanta data-center site of global core infrastructure foundation. Involved with private point of sale (POS) system launch, including back-end system build, store pilot testing and phased CA & US nationwide launches. Launched a national IT Service Desk with live agents, remote access support and KPI-tracked ticketing systems that runs 24 hours per day, 365 days per year providing service for all corporate offices, warehouses and the company-owned stores. Assist with multiple security systems including local store alarm systems, managing multiple warehouse alarm, access control and video surveillance systems.