• Developed a return to green strategy for a mobile device management capability that had failed to deliver for one year prior to my arrival. Within 6 months the capability was delivered and within 18 months customer confidence had been restored and the user base expanded by 30% • Implemented a team structure that supported knowledge sharing and cross-skilling. This resulted in reducing the teams schedule variance from 175% to 103%.• Implemented a Validation and Verification team with accompanying processes. The team has prevented all medium or higher defects from entering production. Close process alignment with Engineering and Operations has allowed this to occur with minimal delay.• Direct all phases of system engineering from inception through completion. - Ensuring effective integration of the technical approach across multiple integrated product teams spanning several partner subcontractors and other service providers. - Ensuring adherence to technical approaches and decisions across technical baselines. - Ensuring a coherent system level technical approach to meet customer functional requirements• Monitor financial performance to ensure services are delivered within budget.• Established design concepts, criteria and engineering efforts for product research, development, integration and test.• Implemented business measures, new guidelines and strategies to improve the working environment and business processes to achieve improved program outcomes.

Responsible for leading, supervising and providing operational support to Lockheed Martin engineering staff and activities.

Responsible and accountable for the quality of the Managed Security Service provided by APAC Tier 2 Operations. Duties included the creation of processes and procedures, managing resources to ensure operational requirements are met and ensuring the team's objectives align with the global strategy.• Exhibited a deep technical understanding of everyday security operations needed to make decisions and understand priority of workloads. • Developed and implemented a ticket management process increasing team resolution by 300%. • Developed an incident information system enabling business intelligence reporting including benchmarking, metric identification, performance measurement, and target setting.• Responsible in APAC for performance management, staff development (including training and career development), balance of teams, capacity and skill sets, and collaborating with delivery teams across the Verizon entities.• Decreased recruitment delays by establishing an ongoing relationship with the Canberra Institute of Technology

• Managed the global performance of GSD Security change management with a target of 99% success.• Create Problem Impact Statements and Incident Reports.• Increased customer focus by targeting in-region resources at major change requests.• Developed and maintain change reporting and statistics requiring daily input from engineers across all regions (APAC, EMEA, India and US).• Provide monthly reports to Global SOC Manager and regional Duty Managers.• Implemented problem management and customer reviews to reduce incident workload.

A continuation of my role at Cybertrust after being acquired by Verizon Business.• Part of a team that established a new Security Operations Center in Virginia, USA.• Implement and review change and service requests with a 99% success rate.• Instrumental in transforming current documentation into a professional and useable documentation system.• Manage day to day operations when the team leader is unavailable.

• Responsible for the day-to-day security and device management of fortune 100 customers.• Keeping abreast of recent security threats and developments. • Disciplined in installation, documentation, event handling and change control. • Analyze and respond to Intrusion Attempts • Part of a team responsible for establishing a new Security Operations Center in Virginia, USA

• Designing, building and implementing server platforms (physical and virtual) according to the requirements of the client. • Testing and critiquing deployment strategy and methodology• Testing and troubleshooting server design and builds• Working with the Client to understand, define and document their business and processes• Developing Windows 2003 Server build images using Visual Basic.• Deploying build images in a virtualized environment.

• Developing and implementing corporate IT policy.• Design and deployment of international and national based networks.• Design and deployment of key IT infrastructure and monitoring (File, DNS, SNMP, Email servers).• Developing and executing procedures to restore company operations and data.• Collaborating with directors to provide IT solutions to support organisational goals.• Ensuring that both staff and client technology needs are met.

• Developing IT systems and directing resources in order to fulfill the complex needs of a medium sized organization.• Designing and implementing network policy using Linux and Windows infrastructure.• Network administrator tasks, such as system backup and account management.• Technical support of over 40 staff located in our head office and technical support to over 30 branches throughout Canberra.• Report to upper management.• Trained staff and customers in computer-system setup and operations.• Design and implementation of organization wide intranet