Director, EMEA Project Management Office [PMO] Director, with overall responsibility and management of the EMEA PMO, leading and facilitating end-to-end delivery of multiple projects across the EMEA region. Focused on expanding the full PMO suite, supporting integrated payment solutions for customers across EMEA and associated market sectors inclusive of PAN European customers within sectors, ranging from Retail, Hospitality, Internet / MOTO, PCI-DSS, Banking and newer emerging technologies for example: • In-App payment wallets• Pay-By-Link• Value Added Services, such as Klarna, AliPay, We-ChatPay and many othersDelivering leadership and management to a European team Project Managers to senior level, aligned to support the delivery of multiple projects simultaneously inclusive of BAU Operational handover, ensuring continuity and consistency to our customers at all levels.Areas of Responsibility• Direct and lead the EMEA PMO Team• Direct and lead the regional process improvements as well as contribute to global process improvements based on best• Direct and lead the team in the planning and implementation of multiple client projects• Direct, lead and support the delivery of EMEA business focus, goal’s and financial obligations• Lead regional (or global) based Customer Project Managers• Motivate and influence my managers and direct reports • Define, set, execute, and support as part of the team’s objectives for the EMEA PMO ensuring delivery of high levels of service throughout• Stakeholder management and collaboration with all business area owners• Seek to implement and drive continuous process improvements across the EMEA PMO over time

Director, Projects [PMO] & Business Operations UKIDirector, with direct management for the UKI PMO and UKI Business Operations, encapsulating Consultancy, Project Management, Implementation and BAU Operations support. Focused on expanding integrated payment solutions for customers across the Tier 1, 2 & 3 market sectors inclusive of PAN European customers within these particular sectors, ranging from High Street Retail, Hospitality, Internet / MOTO, PCI-DSS and newer emerging technologies such, In-App payment wallets, Pay-By-Link and Value Added Services, such as Klarna, AliPay, We-ChatPay and many others.Delivering leadership and management to a team in excess of 30 individuals consisting of Project Managers, Technical Consultants aligned to support the delivery of multiple projects simultaneously, as well BAU Operational Support team consultants, covering the customer support seamlessly post project ensuring continuity and consistency to our customers.Areas of Responsibility• Senior Leadership team member, supporting the implementation of the UKI business focus and goals and financial obligations across the UK business• Leadership and direction of the PMO & Operational Teams• Motivate and influence my managers and direct reports • Define, set, execute and support as part of the senior management team objectives for the PMO and Operations teams ensuring delivery of high levels of service throughout• Stakeholder management and collaboration with other business area stakeholders• Direct, facilitate and drive continuous process improvements across the UKI business

Senior Professional Services Manager with coverage of project management across UK & I. The professional services group provide, Consultancy, Project Management, Implementation and BAU Transition support. Predominantly focused on integrated payment solutions for customers ranging across the Tier 1, 2 & 3 market sectors. Solutions covering High Street Retail, Hospitality, Internet / MOTO, PCI-DSS and newer emerging technologies such as Contactless payments and Electronic Wallets.Projects vary in size, complexity, cost and timelines. My role delivers leadership and management to a team of 20 individuals consisting of Project Managers [Junior through senior positions] and Technical Consultants aligned to support the delivery of multiple projects simultaneously.Areas of Responsibility• Motivate and influence the Professional Services team through leadership• Meet set objectives and deliver high levels of service• Stakeholder management and collaboration with other business area stakeholders• Ensure the smooth department operation daily to meet project deliverables / milestones• Team management, covering performance reviews [target setting] and personal development• Governance of project management and associated procedural processes• Coordination of tasks and delegation to direct reports to support department functions• Career development as part of ongoing succession planning • Ability to produce comprehensive and successful business reports for senior stakeholders

As Professional Services Manager for Verifone, I have responsibility for day-to-day management of Professional Services, emcompassing both our Project Management and Implementations Teams.This provides both project and implementation support & services to customers and many other areas of the business from, Sales / Pre-Sales through to Customer Delivery of projects and ultimately onto the supporting BAU processes, that follow.Areas of Responsibility:-• Management of large-scale customer projects / implementations• Drive best practices for both Project Management and Implementations• Interface with multiple business teams• Assist / support Sales & Pre-Sales with client requirements gathering • Provide best practices for the implementation of relevant processes and procedures • Maintain and build both new and existing client & partner relationships • Forecasting and project time reporting • Process management and governance

As Client Engagement Manager for Commidea, the market leading Payment Solutions Provider, I have responsibility for day-to-day management of client engagements. This provides business support, performance management and process assessment work based on a predefined framework and seeks to maintain the customer’s experience throughout the engagement process.Areas of Responsibility:-• Management of large-scale customer solution implementation projects • Drive expansion of engagement management in line with Tier 1 customers• Interfaces with multiple Sales and Project teams • Assists clients with the requirements based on workflow and business needs• Undertake analysis of requirements [Business Requirements Document / Gap Analysis requirements gathering]• Provide best practices for the implementation of relevant processes and procedures • Communication of engagement status throughout the project lifecycle to all stakeholders • Manages and builds client relationships and seeking opportunities for business expansion in line with the main Sales strategy• Act as the main conduit for all communication with stakeholders both internal and external throughout the engagement lifecycle• Supports 3rd party / vendor management within the scope of the defined projects

Worked as the Senior Research & Development Manager for Commidea for 3 years until Ocotber 2011, My responsibility was to lead, motivate, energise and manage the Research & Development Team.Responsible for both internal and external international outsourced personnel totalling 43 FTE. Managing full development lifecycles ensuring maximum performance and productivity, to deliver against defined timelines and tolerances in accordance with our customers requirements.

I joined Wincor Nixdorf, one of the Market Leading EPOS & ATM Hardware / Software Suppliers in the UK as I Client Services Manager in 2006.My role involved the overall responsibility for managing the delivery of a 7 year multi-million pound outsourced contract on behalf of the Co-Operative Bank. Areas of Responsibility• Delivery of Day to Day Services for on behalf of the Co-Operative Bank to agreed contractual SLA’s• Continuous Service Improvements• Achievement of Contractual SLA’s & KPI’s• Overall Management of BAU Services support a network of in excess of 2500+ ATM Machines• Continual review of Chargeable Calls to identify trends and reduce impacts• Maximise service and profitability both for the Co-Operative Bank and that of Wincor Nixdorf• Monthly MI Production • Management of Direct Reporting Lines• Support for Integration Management• Management of Solution Enhancements