Developing data analytics solutions which allow technicians, management, and leadership to make stronger and more agile evidence-based decisions.

Served as an Inventory Management Specialist for non-expendable (NX) equipment and material at the Chillicothe VA Medical Center and its supported catchment area. Assisted the Chief Supply Chain Officer with oversight of equipment lifecycle management, strategic planning, purchasing, warehousing, and data management. Directly supervised nine personnel.

Supported Supply Chain Management operations by performing ongoing data analyses and reporting, developing and monitoring a range of SCM performance and quality metrics, and enabling evidence-based decision making at all levels of the service.

The Supply Chain Management Technical Career Field (TCF) program is a national workforce development program designed to train future VHA Supply Chain Management Service leaders for positions that have a critical succession need. This full-time 2-year program provides trainees with critical technical and supervisory skills through formal training, on-the-job work experience, and projects.

- Front line POC for all incoming routine and emergency work orders for the Dayton VA Medical Center (VAMC), directly impacting the daily patient care and operations of 50 facilities across a 467-bed healthcare campus and four geographically separated community-based outpatient clinics. - VAMC Engineering Service’s primary customer service representative, triaging all incoming work requests, communicating vital information between all levels of Dayton VAMC leadership, dispatching emergency calls, and coordinating timely resolution of customer complaints.

- Led customer relationship development and technology transition efforts for a $49M Air Force Research Laboratory R&D portfolio focused on human effectiveness solutions for the warfighter- Served as program field representative, facilitating communication, coordination, and value creation between researchers, warfighters, current/potential customers and collaborators, system program office representatives, and senior leadership

- Led administrative support and selected project management efforts for a $720K psychological research and development portfolio; quickly provided leadership with a clear picture of current and projected workflow, hours worked, and hours billed, enabling more effective short- and mid-range planning efforts

- Managed a $237K budget in support of a $46M research portfolio; ensured transition of mission-ready training products within budget and two years ahead of schedule- Established and nurtured new internal customer relationships and cross-divisional partnerships, eliminated manpower/funding redundancies, and leveraged ongoing efforts to deliver tailored training solutions for high-visibility warfighters

- Taught 20+ sections of undergraduate core psychology, leadership, and senior seminar coursework; rated by students as top 10% in department for “instructor effectiveness,” and top 15% of 580+ Academy faculty for “intellectual challenge”- Managed departmental human resources functions, including graduate school scholarship awards selection process, and successfully navigated department through a 30% personnel turnover amid a 30% course increase

- Led six instructors and managed all operations for newly rebuilt Iraqi AF Academy in support of Operation IRAQI FREEDOM; partnered with senior Iraqi Ministry of Defense leadership to ensure the training and commissioning of the Iraqi Air Force’s first 102 new officers since the 2003 invasion of Iraq- Led transformation of fledgling program into a fully functioning institution; bolstered broken Iraqi support processes and engineered solutions for numerous supply, transportation, and security issues; lauded by Iraqi Air Force Chief of Staff as having “exceeded all expectations”

- Co-led ongoing occupational analyses of 240 Air Force career fields involving 15 researchers executing a $160K portfolio of training-focused research in support of 1.9K training courses graduating over 216K students annually- Expertly marketed occupational analysis process and effective use of results to senior career field managers; established secure customer relationships and personally presented survey findings to Pentagon leadership, resulting in Air Force-wide improvements in career training strategies for over 2,400 students

- Led commander’s support staff to accomplish all HR, administrative support, and disciplinary actions for two heavily tasked, high-visibility organizations employing a combined total of over 750 personnel- Overhauled broken HR and admin support processes, drove team’s key performance metrics from 29% to 100% in three months; successfully led unit HR efforts through 40% organizational turnover

- Quickly integrated with culturally-diverse coalition team to ensure successful tactical communications for 600+ U.S. flights, and help secure the northern no-fly zone over Iraq; efforts directly helped provide life-saving support for heavily oppressed Kurdish Iraqi population- Re-wrote technical training manuals for tactical messaging equipment and provided hands-on training on equipment operations to unit personnel, eliminating critical errors in operational reporting and reducing the likelihood of miscommunication during and after missions

- Advised hundreds of students regarding academic, professional development, and personal issues, facilitating their progress toward graduation throughout a rigorous and fast-paced technical training curriculum- Developed and taught several first-year courses in student success, time and stress management skills, and remedial English fundamentals, helping students to reach their full academic and professional potential