Stuart Mayfield Email and Phone Number
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Stuart Mayfield personal email
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I am a Technical Support Analyst. My daily responsibilities include troubleshooting software issues, completing administrative tasks and escalating issues in a timely manner while following up progress with end users.My recent experience includes production support of Health Care Claims processing. I worked in tier 2 support and was responsible for troubleshooting problems within the BizTalk Claims environment and if needed, escalating the issue in a timely manner to tier 1 support to work with them to implement the solution to the problem. I also was responsible for creating scripts to handle all EDI internal and external transactions for claims processing. This involved working with the client to gather requirements, develop, test and implement to the production environment.I have worked customer service for clients including CMS (Centers for Medicare and Medicaid Services), Chase and Bank of New York.Specialties: ● Technical Support● Customer Support
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App Sys Analyst And EdiTexas Health ResourcesWaxahachie, Tx, Us -
App Sys Analyst/EdiTexas Health Resources Nov 2012 - Present
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Support \ Edi AnalystMedassets Apr 2010 - Nov 2012 -
Technical Support AnalystHealthmarkets Jul 2007 - May 2009Production support of Health Care Claims processing and EDI transmissions.• Provided Production Support for Claims Application processing for approximately 425 users processing approximately 250,000 claims monthly.• Troubleshoot and restart of failed jobs or services and issue escalation to insure system uptime.• Troubleshoot hardware and software issues and worked with support vendors, as required, until problem resolved reducing downtime.• Developed, implemented and maintained internal and external EDI scripts per customer specifications for transmission of data. Monitored over 200 EDI jobs for transmission of internal and external data.• Developed and implemented new ssl certificates and pgp keys with external clients for secure transmission of data per HIPAA regulations.• Administered deployments of TIBCO services for Claims NextGen project during testing phase.• Created Trading Partner Agreements (TPA) for the automation and management of internal and external transactions.• Provided on-call support outside business hours as needed. -
Technical Support AnalystP2P Link - A Division Of Stone River Inc. May 2006 - Mar 2007Support and monitor all phases of computer operations.Provided first-level support - first point of contact for system issues.• Provided first-level support - first point of contact for system issues to 30 users.• Monitored daily production jobs, document conversion process, file job management and fax processing on multiple servers for production and testing for ensuring system uptime.• Troubleshoot and restart of failed jobs and issue escalation.• Troubleshoot hardware and software issues and worked with support vendors, as required, until problem was resolved.• Communicated system status information on a regular basis to the information systems manager, other operations support personnel and users.• Developed and maintained documentation that provided user functionality and protected data assets.• Identified recurring and potential operations issues, recommended controls for prevention.• Created Visual Basic scripts that manipulated files for File Job Manager (FJM) called by Windows Scheduler. This saved time by automating the process instead of manually manipulating the files. -
Tech AnalystJp Morgan Chase Jul 2001 - Nov 2005Support process change requests/enhancements to mission-critical, client/server Portfolio Investment system.• Accountable for full system development life cycle including requirements gathering, development of functional specifications, programming, debugging, testing, training and user acceptance.• Provided product support by making software fixes and upgrading current products. This assured a dynamic product line that provided more user-friendly options, resulting in greater customer satisfaction.• Developed several automated reporting applications for clients, internal sales and billing. This resulted in cost reduction and time saved for clients previously running reports manually.• Developed Control files for loading bulk data in flat file form using SQL Loader utility from Unix. -
Systems Development SpecialistAffiliated Computer Services May 2000 - May 2001Support the development of IRS Tax Audit software product. Developed utilities to speed package deployment.• Developed utility to check properties of files prior to package build. This resulted in approximately 50% time savings by developers not having to manually check each file to be placed in build for that day, thereby speeding deployment of application for testing.• Developed utility to check the difference of Access databases placed in disparate areas on LAN. Created report of differences for each database. This resulted in time saved for developers looking for specific data to test development changes.• Developed change requests / enhancements per design specifications.
Stuart Mayfield Education Details
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Itil V3 Foundations -
Computer Information Systems
Frequently Asked Questions about Stuart Mayfield
What company does Stuart Mayfield work for?
Stuart Mayfield works for Texas Health Resources
What is Stuart Mayfield's role at the current company?
Stuart Mayfield's current role is App Sys Analyst and EDI.
What is Stuart Mayfield's email address?
Stuart Mayfield's email address is st****@****bal.net
What is Stuart Mayfield's direct phone number?
Stuart Mayfield's direct phone number is +121460*****
What schools did Stuart Mayfield attend?
Stuart Mayfield attended Itil V3 Foundations, Texas State University.
Who are Stuart Mayfield's colleagues?
Stuart Mayfield's colleagues are Howard Hunter, Alfred Marsico, Amanda Shearman, Steven Sanders, Cory Jackson, Khalil Eid, Staci Sotelo, Rn, Bsn, Cmsrn.
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