Stuart Mcculloch

Stuart Mcculloch Email and Phone Number

Director of Workforce Management, EMEA and India @ TTEC
Airdrie, GB
Stuart Mcculloch's Location
Airdrie, Scotland, United Kingdom, United Kingdom
Stuart Mcculloch's Contact Details

Stuart Mcculloch work email

Stuart Mcculloch personal email

n/a
About Stuart Mcculloch

Specialties: New Business Account Sizing, Capacity Planning, Shift Optimisation, Trend Analysis, WFM Optimisation, Seat Optimisation, Facilities/Property Optimisation, Leadership, Resource Planning, Business Intelligence, Reporting, Mission Control, Cost Control, Budget Planning, Demand & Supply Budget Planning

Stuart Mcculloch's Current Company Details
TTEC

Ttec

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Director of Workforce Management, EMEA and India
Airdrie, GB
Website:
teletech.com
Employees:
7
Stuart Mcculloch Work Experience Details
  • Ttec
    Director Of Workforce Management, Emea And India
    Ttec
    Airdrie, Gb
    View
  • Ttec
    Director Wfm, Emea
    Ttec Jul 2021 - Present
    Greenwood Village, Colorado, Us
    View
  • Northburn Solutions Ltd
    Director
    Northburn Solutions Ltd Jan 2020 - Jul 2021
    Providing Workforce Management support and solutions to the contact centre industry and back-office operations.
  • Tek Experts
    Global Head Of Workforce Management
    Tek Experts Jan 2020 - Jul 2021
    Colorado Springs, Us
    View
  • Teleperformance
    Vp/Director Of Workforce Management
    Teleperformance Mar 2016 - Jan 2020
    Paris, Île-De-France, Fr
    Reporting into the UK COO, I am in charge of Workforce Management for the UK and South Africa with overall responsibility for the Resource Planning (Forecasting and Scheduling), Business Intelligence (Data Warehouse to Distribution), Mission Control (Real-Time activity) for 8000 FTE. A team of 80-100 Managers and Analysts across multiple verticals for 40+ clients on a variety of WFM systems and contractual types.Part of the Property Steering Group which approves/declines Capex or opex expenditure across 15-20 sites, my responsbility is to optimise the operational seating capacity across our in-house estate to maximise occupancy per client taking into account seasonality.
    View
  • Teleperformance
    Head Of Workforce Management
    Teleperformance Sep 2011 - Mar 2016
    Paris, Île-De-France, Fr
    View
  • Teleperformance
    Resource Planning Manager
    Teleperformance Jan 2010 - Oct 2011
    Paris, Île-De-France, Fr
    View
  • Becogent Ltd
    Resource Planner
    Becogent Ltd Nov 2007 - Jan 2010
  • Virgin Media
    Resource Analyst
    Virgin Media Oct 2005 - Nov 2007
    Reading, Berkshire , Gb
    View
  • Virgin Media
    Real Time Analyst
    Virgin Media Jul 2004 - Oct 2005
    Reading, Berkshire , Gb
    View
  • Virgin Media
    Customer Service Advisor
    Virgin Media Aug 2001 - Jul 2004
    Reading, Berkshire , Gb
    View

Stuart Mcculloch Skills

Leadership Capacity Planning Bpo Stakeholder Management Call Center Avaya Trend Analysis Workforce Planning Forecasting Team Management Team Leadership Strategic Planning Workforce Management Ivr Contact Centers Call Center Architecture Sla Seating Cost Control Call Center Development Performance Reporting Outsourcing Call Centers Service Delivery Space Planning Crm Real Time Monitoring

Stuart Mcculloch Education Details

  • University Of Stirling
    University Of Stirling
    Economics
  • Hamilton College Scotland
    Hamilton College Scotland

Frequently Asked Questions about Stuart Mcculloch

What company does Stuart Mcculloch work for?

Stuart Mcculloch works for Ttec

What is Stuart Mcculloch's role at the current company?

Stuart Mcculloch's current role is Director of Workforce Management, EMEA and India.

What is Stuart Mcculloch's email address?

Stuart Mcculloch's email address is st****@****nce.com

What schools did Stuart Mcculloch attend?

Stuart Mcculloch attended University Of Stirling, Hamilton College Scotland.

What skills is Stuart Mcculloch known for?

Stuart Mcculloch has skills like Leadership, Capacity Planning, Bpo, Stakeholder Management, Call Center, Avaya, Trend Analysis, Workforce Planning, Forecasting, Team Management, Team Leadership, Strategic Planning.

Who are Stuart Mcculloch's colleagues?

Stuart Mcculloch's colleagues are Robert John, Virginia Sumabat, Jhoan Platilla, Ferr Fojas, Archel Lord Arena, Dimple Deuda, Hencel Rency Manalastas.

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