Stuart Montgomery Email & Phone Number

London, GB

London Area, United Kingdom

Develop & position tiering model to senior leadership to increase team efficiency and capacity. Foster and encourage corporate and cultural change to promote team loyalty and removal of silos. Build, lead coach, and retain talented team to maximise value realisation. Facilitate continued standardisation and maturity to align with business and client base.

London, England, United Kingdom

Evolved Service Management to more effectively support and manage a growing client base while promoting innovation of the team across verticals, such as enterprise/carrier, aviation and maritime. Directed resource modelling and proposed recruitment strategies, optimising team composition and capabilities. Built specialised reporting analyst team, utilising.

London, England, United Kingdom

Repositioned internally to a new functional area to bring the executive leadership team closer to the client base. Defined core values centred on customer success, experience, and value, both internally and externally. Implemented client-centric post-sales and in-life service support models to ensure successful onboarding and ongoing client support..

London, England, United Kingdom

Developed post-sales support models for new client onboarding using ITIL methodology. Collaborated with sales teams to drive new business, revenue growth, retention, churn reduction, and OpEx reduction. Gained exposure to bid/RFP processes. Influenced senior leadership, building strong relationships with business units, colleagues, and clients. Senior.

Fleet Place, London

Management & responsibility for a team of experienced Service Managers within the Client Service Organisation, specialising in Professional Services. Focus placed upon the relationship, retention & growth of multiple high revenue strategic & key clients globally.

Fleet Place, London

Management of a team of Service Managers specialising in Professional Services within the Enterprise Sector. Overall responsibility for the relationship & direct support of multiple high revenue & complex global accounts.

Fleet Place, London

Managing a team of Service Managers & aligned high revenue global accounts specifically with the Wholesale & Carrier Vertical.

Fleet Place, Ludgate Circus, London

Key Responsibilities:Overseeing complex IPVPN network solutions for both Managed and Unmanaged customer WAN's globally. Working as part of a virtual team & directly assisting my aligned Account Directors in growing revenue, preventing erosion, identifying new business / upsell opportunities & contract renewal / retention.Onboarding of new clients into a.

London

* Specific alignment within a Global Markets sector & in direct support of three high spend / Tier 1 Investment Banking & Finance clients globally. * Primary responsibility for the post-sales relationship with each customer globally, but also working as part of a wider virtual team in support of each account. * Close alignment with Sales, with direct.

• Primary Service Manager for four key accounts covering Media, Government, Manufacturing & Finance.
• Collation and presentation, during monthly Service Reviews, of statistical reports for all dedicated customers at senior management up to VP level. To include performance reporting, trend analysis, pro-active.
• Point of Escalation for all customer operational issues.
• Responsible for managing the Quality of Service provided to multi-national customer networks after implementation. (Measured against Service Level Agreements).
• Act as internal voice for the customer between all interfacing departments.
• Proactive management of customer's service issues, internally and externally, following controlled processes as defined in ITIL methodology, working towards performance improvements (Service Improvement Plans).

• Supporting the launch of new or optimized products in close liaison with the Product Development team.
• Providing support through the entire product lifecycle from kick-off to launch / RFR date, ensuring all specified milestones / timeframes are met.
• Providing final sign-off / verification for new / enhanced products on behalf of Customer Services EMEA in preparation for launch.
• Ensuring fault management / support is in place and fits with existing CSC requirements for newly launched products.
• Standardizing and improving Customer Service processes across EMEA dependant on input directly from the business and the Product Development team.
• Assisting in the formulation and rollout of product specific training in conjunction with the training team.

Ba Honours, History, 2:1

Graduated with a 2:1 in BA Honours History

History, Geography, Business Studies, General Studies

Graduated with 4 A-Levels