Stuart Parris Email & Phone Number

Harpenden, Gb

London, England, United Kingdom

A Health & Sports Tech startup that is building something bigger than wearables and data. It's a whole new physical healthcare economy to optimize performance and rehabilitation.My role is to Manage and develop policies, systems, processes and personnel involved to ensure we provide a best-in-class support operation to our customer base in line with the support services sold

Providing customers IT support and services. Currently working with WSA providing solutions support during US Special Forces Assessment and Selection Program.

Olney, England, United Kingdom

Created and managed the Traka Automotive Customer Support department and the day-to-day Operations for a market leading software solution for the automotive industry integrated with third party hardware, supporting 120 million+ key movements across a wide range of premier automotive dealerships.Support- Managing customer support staff and field based engineers- Sourcing and implementing our support call logging system including customising to suit ourworking practices- Created software and hardware training guides for internal and external use- Created and managed the customer facing support website, this has sections for training, raisingsupport tickets, live chat and othersOperations- Setup and periodically review company Health and Safety policies.- Setup and managed HR policies including, holiday, sickness and reviews- Moved field based staff into leased cars with fuel cards- Manage company vehicles. This includes monitoring fuel usage, mileages, RFL, MOTs, servicing,fleet insurance and reporting- Created company vehicle administration for company vehicle users.- Implemented and manage company stock levels- Implemented new procedures and manage for dispatching items (via post/courier)- Managed and monitored all company mobile phone contracts and devices- Part managed phone servers and managed telephony hardware- Moved operation to new office space to reduce costs- Managed relationships with our 3rd party suppliersProjects- Planned and managed the roll-out of our software to one UK wide customers virtualmachine migration. This involved moving all of their site servers to VM machines in their datacentre- Planned and managed the roll-out project of a server operating system upgrade for another UKwide customer.- Planned and managed roll-out of Spare key systems- Took over the project of UK wide group installation, re planned and managed delivery- Sourced, Priced, Planned and managed roll-out of roller shutter retrofits