Stuart Nimmo Email and Phone Number
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Stuart Nimmo personal email
Experienced and multi-skilled Operational Manager; Customer Relations Manager (Complaints management) / Client Services Manager / Quality Assurance Team Manager, with more than 15 years experience of Operational Management within the Wealth Advice, Life & Pensions and Banking sectors. Successes achieved by resourcing, recruiting and developing high performing teams through periods of Operational Change while driving high standards in terms of project implementation, productivity targets, customer contact, Operational Risk, remediation management and Quality Assurance / Checking. More than ten years experience of leading a Regulated Complaint Handling (FOS / Quality) department in a Contact Centre Customer Service / Customer Experience environment and four years experience of dual office / staff management (Edinburgh / Aberdeen) within a Wealth Advice environment. Over 25 years experience in the financial services industry.
Royal London
View- Website:
- royallondon.com
- Employees:
- 2945
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Quality Assurance Team ManagerRoyal London Aug 2017 - PresentEdinburgh, United Kingdom
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Customer Support ManagerBmo Global Asset Management (Emea) Aug 2016 - Aug 2017Edinburgh, City Of Edinburgh, United KingdomContract, managing established team providing technical product support to customers and third party service provider, and a regulated complaint handling support service and internal performance reporting function.
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Team Manager At Standard LifeFirstsource Mar 2016 - Aug 2016Edinburgh, United KingdomInterim management role. Manager within interim management team, leading 40 direct reports providing outsourced service to Decumulation, Money In and Data Remediation support areas. -
Client Services ManagerTowry Limited Mar 2011 - Feb 2015Edinburgh And AberdeenManager of Client Services teams across two offices (11 direct reports in Edinburgh and Aberdeen) responsible for driving successful local implementation of projects / change initiatives and Quality Assurance, and ensuring all administrative support functions are completed in line with requirements of clients and Wealth Advisers, while meeting our legislative obligations. -
Manager; Customer Relations TeamLloyds Banking Group / Scottish Widows Oct 2008 - Mar 2011Edinburgh, United KingdomManaging team of 16 direct reports to meet all complaint handling, recording and reporting requirements. Daily Management of workflow across two product suites within team; Life & Pensions and Unit Trusts/OEICS and across settlements Remediation project / team. -
Customer Relations Manager (Complaints Manager)Standard Life Bank Sep 2001 - May 2008Edinburgh, United KingdomComplaints Department Manager; Established and Managed Customer Relations Department (customer base 400,000) to meet all complaint handling, recording and reporting requirements, both internal and external, including those of the FCA. Managed department of maximum 26 direct reports. Successfully supported group-wide change initiatives / projects and led local implementation of continuous improvement projects. Responsible for resolution of escalated customer complaints and FOS cases. Developed relationships with internal stakeholders and regulatory bodies. -
Contact Centre Resource ManagerStandard Life Bank Jan 1999 - Sep 2001Edinburgh, United KingdomLed team of 10 direct reports; ensured levels of telephony cover sufficient to meet customer demand across numerous lines.
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Team ManagerStandard Life Bank Feb 1998 - Jan 1999Edinburgh, United KingdomPart of Call Centre management team dealing with customer complaints and general enquiries. Managed up to 16 staff
Stuart Nimmo Skills
Stuart Nimmo Education Details
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MidlothianHigher Education
Frequently Asked Questions about Stuart Nimmo
What company does Stuart Nimmo work for?
Stuart Nimmo works for Royal London
What is Stuart Nimmo's role at the current company?
Stuart Nimmo's current role is Experienced manager in Customer Service Operations / Customer Service Quality Assurance.
What is Stuart Nimmo's email address?
Stuart Nimmo's email address is st****@****rce.com
What schools did Stuart Nimmo attend?
Stuart Nimmo attended Midlothian.
What skills is Stuart Nimmo known for?
Stuart Nimmo has skills like Team Leadership, Customer Service, Performance Management, Coaching, Managed Services, Team Management, Leadership, Team Building, Risk Management, Change Management, Financial Services, Stakeholder Management.
Who are Stuart Nimmo's colleagues?
Stuart Nimmo's colleagues are Rebecca Hall, Maria Rhodes, Pinökl Pickle, Elif Mustafa, Melanie Boyle Msc., Martin Bailey, Jaya Bacon.
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