Quality Assurance Team Manager
Current
Aug 2017 - Present
AeroLeads people directory · profile
Stuart Nimmo Email & Phone Number
Experienced manager in Customer Service Operations / Customer Service Quality Assurance
at
Royal London
1 work email found
@royallondon.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Experienced manager in Customer Service Operations / Customer Service Quality Assurance
Location
United Kingdom, United Kingdom, United Kingdom
Company size
Who is Stuart Nimmo? Overview
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Quick answer
Stuart Nimmo is listed as Experienced manager in Customer Service Operations / Customer Service Quality Assurance at Royal London, a company with 2945 employees, based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a work email signal at royallondon.com and a matched LinkedIn profile for Stuart Nimmo.
Stuart Nimmo previously worked as Quality Assurance Team Manager at Royal London and Customer Support Manager at Bmo Global Asset Management (Emea). Stuart Nimmo holds Higher Education from Midlothian.
Company email context
Email format at Royal London
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{first}.{last}@royallondon.com
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AeroLeads found 1 current-domain work email signal for Stuart Nimmo. Compare company email patterns before reaching out.
Profile bio
About Stuart Nimmo
Experienced and multi-skilled Operational Manager; Customer Relations Manager (Complaints management) / Client Services Manager / Quality Assurance Team Manager, with more than 15 years experience of Operational Management within the Wealth Advice, Life & Pensions and Banking sectors. Successes achieved by resourcing, recruiting and developing high performing teams through periods of Operational Change while driving high standards in terms of project implementation, productivity targets, customer contact, Operational Risk, remediation management and Quality Assurance / Checking. More than ten years experience of leading a Regulated Complaint Handling (FOS / Quality) department in a Contact Centre Customer Service / Customer Experience environment and four years experience of dual office / staff management (Edinburgh / Aberdeen) within a Wealth Advice environment. Over 25 years experience in the financial services industry.
Listed skills include Team Leadership, Customer Service, Performance Management, Coaching, and 44 others.
Current workplace
Stuart Nimmo's current company
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Royal London
8 roles
Stuart Nimmo work experience
A career timeline built from the work history available for this profile.
Customer Support Manager
Bmo Global Asset Management (Emea)
Contract, managing established team providing technical product support to customers and third party service provider, and a regulated complaint handling support service and internal performance reporting function.
Aug 2016 - Aug 2017
Team Manager At Standard Life
Interim management role. Manager within interim management team, leading 40 direct reports providing outsourced service to Decumulation, Money In and Data Remediation support areas.
Mar 2016 - Aug 2016
Client Services Manager
Manager of Client Services teams across two offices (11 direct reports in Edinburgh and Aberdeen) responsible for driving successful local implementation of projects / change initiatives and Quality Assurance, and ensuring all administrative support functions are completed in line with requirements of clients and Wealth Advisers, while meeting our.
Mar 2011 - Feb 2015
Manager; Customer Relations Team
Managing team of 16 direct reports to meet all complaint handling, recording and reporting requirements. Daily Management of workflow across two product suites within team; Life & Pensions and Unit Trusts/OEICS and across settlements Remediation project / team.
Oct 2008 - Mar 2011
Customer Relations Manager (Complaints Manager)
Complaints Department Manager; Established and Managed Customer Relations Department (customer base 400,000) to meet all complaint handling, recording and reporting requirements, both internal and external, including those of the FCA. Managed department of maximum 26 direct reports. Successfully supported group-wide change initiatives / projects and led.
Sep 2001 - May 2008
Contact Centre Resource Manager
Led team of 10 direct reports; ensured levels of telephony cover sufficient to meet customer demand across numerous lines.
Jan 1999 - Sep 2001
Team Manager
Part of Call Centre management team dealing with customer complaints and general enquiries. Managed up to 16 staff
Feb 1998 - Jan 1999
Team & coworkers
Colleagues at Royal London
Other employees you can reach at royallondon.com. View company contacts for 2945 employees →
RJ
Robin James
Colleague at Royal LondonUnited Kingdom, United Kingdom
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EP
Elliot Pyper
Colleague at Royal LondonEdinburgh, Scotland, United Kingdom, United Kingdom
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JL
Joe Lawson
Colleague at Royal LondonGreater Edinburgh Area, United Kingdom
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KA
Kerr Alexander Murray
Colleague at Royal LondonGreater Glasgow Area, United Kingdom
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DV
Drew Vicars
Colleague at Royal LondonWilmslow, England, United Kingdom, United Kingdom
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MR
Martin Ross
Colleague at Royal LondonKirkcaldy, Scotland, United Kingdom, United Kingdom
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SM
Sandy Muirhead
Colleague at Royal LondonEdinburgh, Scotland, United Kingdom, United Kingdom
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AM
Anna Morris
Colleague at Royal LondonUnited Kingdom, United Kingdom
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DA
David Atherton
Colleague at Royal LondonStockport, England, United Kingdom, United Kingdom
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BJ
Biju Joseph
Colleague at Royal LondonGreater Glasgow Area, United Kingdom
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Robin James
Colleague at Royal LondonUnited Kingdom, United Kingdom
View →
EP
Elliot Pyper
Colleague at Royal LondonEdinburgh, Scotland, United Kingdom, United Kingdom
View →
JL
Joe Lawson
Colleague at Royal LondonGreater Edinburgh Area, United Kingdom
View →
KA
Kerr Alexander Murray
Colleague at Royal LondonGreater Glasgow Area, United Kingdom
View →
DV
Drew Vicars
Colleague at Royal LondonWilmslow, England, United Kingdom, United Kingdom
View →
MR
Martin Ross
Colleague at Royal LondonKirkcaldy, Scotland, United Kingdom, United Kingdom
View →
SM
Sandy Muirhead
Colleague at Royal LondonEdinburgh, Scotland, United Kingdom, United Kingdom
View →
AM
Anna Morris
Colleague at Royal LondonUnited Kingdom, United Kingdom
View →
DA
David Atherton
Colleague at Royal LondonStockport, England, United Kingdom, United Kingdom
View →
BJ
Biju Joseph
Colleague at Royal LondonGreater Glasgow Area, United Kingdom
View →
1 education record
Stuart Nimmo education
-
Midlothian
FAQ
Frequently asked questions about Stuart Nimmo
Quick answers generated from the profile data available on this page.
What company does Stuart Nimmo work for?
Stuart Nimmo works for Royal London.
What is Stuart Nimmo's role at Royal London?
Stuart Nimmo is listed as Experienced manager in Customer Service Operations / Customer Service Quality Assurance at Royal London.
What is Stuart Nimmo's email address?
AeroLeads has found 1 work email signal at @royallondon.com for Stuart Nimmo at Royal London.
Where is Stuart Nimmo based?
Stuart Nimmo is based in United Kingdom, United Kingdom, United Kingdom while working with Royal London.
What companies has Stuart Nimmo worked for?
Stuart Nimmo has worked for Royal London, Bmo Global Asset Management (Emea), Firstsource, Towry Limited, and Lloyds Banking Group / Scottish Widows.
Who are Stuart Nimmo's colleagues at Royal London?
Stuart Nimmo's colleagues at Royal London include Robin James, Elliot Pyper, Joe Lawson, Kerr Alexander Murray, and Drew Vicars.
How can I contact Stuart Nimmo?
You can use AeroLeads to view verified contact signals for Stuart Nimmo at Royal London, including work email, phone, and LinkedIn data when available.
What schools did Stuart Nimmo attend?
Stuart Nimmo holds Higher Education from Midlothian.
What skills is Stuart Nimmo known for?
Stuart Nimmo is listed with skills including Team Leadership, Customer Service, Performance Management, Coaching, Managed Services, Team Management, Leadership, and Team Building.
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