As Sr. Product Manager at Radio Free Asia, I lead several teams that cultivate and manage eleven websites. We provide uncensored local news to 60 million weekly viewers who lack access to a free press. By enabling newsrooms to combat disinformation, we ensured accurate and timely news delivery, building trust in vulnerable media environments.

Successfully built and operated the first all-digital recording/composing facility in the greater Washington DC area, increasing sales by more than 100% within the first three years. Created original music for films, television shows, television and radio commercials, Web sites, and multimedia collateral pieces for companies such as Sony, MTV, AOL, and Discovery Networks. Brought the company to solvency within two years.

Drives the product development of Arc XP's suite of content process management tools. Empowers newsrooms to create and manage engaging content for international audiences.

Product Manager leading Arc XP's WebSked suite of content planning and distribution tools. Spearheaded research and pilot initiatives for AI-driven text translation, text-to-speech, and content tagging solutions. Directed Scrum and Kanban development teams comprising backend, frontend, designers, and QA testers, successfully delivering fifteen major initiatives in three years.Established and drove quality-first product strategy, achieving $100K annual cost savings while meeting company KPIs. Cultivated strategic relationships with customer CTOs, Chief Content Officers, and content leaders to deeply understand business challenges. Led comprehensive market and user research to validate product decisions through prototyping and customer feedback.Authored detailed product requirements, use cases, and story maps in collaboration with design and engineering teams. Created robust onboarding processes and documentation to drive user adoption. Regularly communicated roadmap progress and strategic plans to company leadership and stakeholders.

Senior Product Owner successfully launching eleven world-class media brands on Arc XP's platform, including El Financiero, Tribune, TVNZ, and The Irish Times. Led multiple Scrum and Kanban teams across global time zones, managing complex integrations with multimedia asset systems, social media platforms, video CMSes, and content aggregators.Collaborated with design and development teams to deliver 40+ customized features enhancing storytelling capabilities, including video pages, text-to-speech players, and recirculation components. Orchestrated migration of tens of millions of content pieces from legacy systems while maintaining data integrity.Drove full product lifecycle by managing requirements, roadmaps, and execution of 800+ user stories annually. Achieved 100% client onboarding success rate through effective stakeholder management, working closely with CIOs, CTOs, and newsroom leadership. Implemented Agile best practices, including Scrum Alliance-aligned client training programs. Developed comprehensive documentation for requirements gathering, user story writing, and testing procedures.

Voice of AmericaProduct Design Lead• Currently leading the redesign for several multi-lingual mobile apps that provide digital content for millions of people around the world. USCISDesign Practice Lead and Product Liaison• Cultivated a team of UX and visual designers embedded on multiple cross-functional Scrum teams. Helped broaden and deepen the designers’ skills through ongoing training and coaching. Fostered the development of their leadership skills by co-leading design sprints and design studios.• Co-created repeatable processes for developing consistent designs throughout products. Established regular collaboration sessions across Scrum teams to continuously review designs and to share knowledge.• Developed lasting rapport with multiple product owners and sponsors to fully understand the complexities of USCIS’s goals. Coached them on leveraging proper design practices to invigorate and maximize the impact of each product improvement.Customer Driven Design• Executed onsite interviews with over 60 users across the U.S.• Used generative and evaluative research methods including contextual inquiries, ethnographic field studies, satisfaction surveys, and observation sessions to identify the end-users’ elusive needs.• Iteratively designed screens, interactions, workflows, and prototypes for modernized systems. Used just-in-time practices to test, validate, and deliver designs before any development started.Continuous Improvement• Included developers, business analysts, and product owners throughout the design processes to incorporate their unique expertise and to maintain team alignment.• Triangulated metrics with qualitative feedback from users and stakeholders to drive decisions for improving the content, functionality, and information architecture.• Uncovered several major barriers that users had with two of the legacy systems that severely impeded success. Designed solutions that the product owners immediately inserted into the backlog.

· Constructed ITA's API and data services platform from 0 to 1· Within one year, increased data access via the APIs from zero hits to 290,000 hits per day· Shepherded Scrum team who prototyped and built complementary products for both developers and business users.· Drafted processes for ongoing engagement with customers; learned first-hand about their problems; corroborated user feedback with key performance metrics and analytics.

Product Manager overseeing comprehensive enterprise suite including 500-page website, five blogs, three APIs, and an 18,000-member online community. Led team of 14 content creators, analysts, and developers to achieve remarkable growth, increasing user satisfaction from 62% to 76% and website traffic by 300% within two years.Established BG as an industry leader, earning recognition from The Huffington Post as "One of Five Places on the Web to Find the Truth", with additional features in Business Week and Entrepreneur magazine. Positioned platform as essential hub within small business resource ecosystem.Drove product lifecycle by making data-informed decisions: analyzed web traffic, social media metrics, and user satisfaction surveys. Implemented robust processes for product development and feature rollout based on extensive stakeholder interviews, group sessions, and customer feedback. Maintained direct customer communication to ensure solutions addressed specific business challenges while meeting 508-compliance standards.