Served as Product Owner for sports content in North and Latin America and for primary proprietary content-management system. Managed a new team that analyzed issues and requests from customers to allow business to more accurately identify problem areas, suggest process improvements, and reduce ticket volume.--Managed rollout of new ticketing process to integrate Salesforce and JIRA and drive improved reporting and root-cause analysis. Set requirements and worked with Engineering and internal teams to troubleshoot the new process before rolling out to more than 150 employees worldwide.--Planned and implemented cross-training efforts for support analysts, ensuring greater depth of knowledge and flexibility across the team; instituted new workflows, and created policy and training documentation with the introduction of JIRA to the ticket-tracking process.--Oversaw efforts to ensure successful knowledge transfer as company moved department’s operations from Wayne, PA, to Durham, NC.--Served as Product Owner for proprietary content-management system, collaborating closely with Operations, Engineering and Project Management to set priorities for enhancements and bug fixes.--Partnered with Product Management and Resource Management to determine priorities, monitor KPIs, define data-curation policies and develop data-maintenance and improvement plans.

Managed teams that curated metadata for TV, movies, and sports. Collaborated with global teams to implement new processes and policies as business transformed in response to explosive growth of TV content.--Worked closely with global metadata teams to develop capacity plans, which changed how the department determined priorities, provided greater clarity on costs and drove decision-making on how to transform the business.--Helped manage transition to a global editor network, fundamentally altering the department’s processes and structure by transferring non-strategic tasks to a geographically-dispersed freelancer network and leading to capacity expansion and OpEx reductions. --Led a team of writers through a major change in process that greatly increased efficiency by eliminating unnecessary steps in copy-approval processes and allowing copy editors to perform other tasks.--Served as Metadata Operations’ primary stakeholder on a key project to move servers from Pennsylvania to Oklahoma; tasked with successfully advocating for the department’s needs and implementing testing procedures for all locations prior to cutover to ensure that system performance for global ops teams was not degraded.--Managed editorial coverage of three Olympic Games and one World Cup; collaborated with global teams and major customers to determine coverage needs; created resourcing plans and led QA efforts.--Participated in PR efforts for company’s coverage of the 2014 Winter Olympics, conducting approximately 10 radio and newspaper interviews.--Demonstrated ability to lead remote teams by overseeing an experienced group of movie content editors in Ann Arbor, MI. Hired replacement staff and led training efforts when the team’s responsibilities were consolidated in the Wayne office.--Worked with Ingest team to analyze and map incoming data feeds for ingestion into internal systems; data was then curated as necessary before being delivered to customers in data extracts.

Led a team of sports content editors and scheduling reporters through a transition to a new metadata-entry system. Managed changing workloads as staffing levels were reduced and led training efforts to expand skills on the team when asked to take on additional assignments. Later, added responsibility for overseeing an expanded team of non-sports content writers.--Managed editorial and scheduling teams that created accurate sports and entertainment metadata for high-profile customers such as Comcast, Microsoft, TV Guide, and Rogers.--Mentored teams during rollout of new content-management system to ensure full understanding of all new functionalities; revamped processes to ensure efficiencies in new database were used to their maximum potential so that the team could maintain and increase volume metrics.--Oversaw multi-platform coverage of the 2010 Winter Olympics, working with internal editorial groups to deliver accurate, well-researched content on deadline.

Managed a team of writers and editors providing sports content to customers such as TV Guide magazine and Comcast. --Provided consistent feedback to team to ensure editorial content adhered to style guidelines and met highest standards of quality.--Planned weekly coverage of content to be featured in the magazine’s 100-plus editions on a weekly basis, ensuring that high-profile features appeared in appropriate regions.--Assisted with planning and QA for high-profile projects, such as NFL and NASCAR season previews, and multiple Olympics.--Worked with management and internal teams to implement new policies and workflows as primary focus of editorial teams transitioned from providing content for weekly magazine to supporting metadata needs of online and electronic on-screen guides.